Customer reviews from weber.com
Weber - Genesis Smart SX-335 Natural Gas Grill - Stainless Steel
Average customer rating
4.3
(277 Reviews)
Rating breakdown 277 reviews
5 Stars
180
4 Stars
48
3 Stars
19
2 Stars
14
1 Star
16
84%of customers recommend this product.
(
182 out of
217)
Customer Reviews for Weber - Genesis Smart SX-335 Natural Gas Grill - Stainless Steel
Posted by: Anonymous
from NJ
Gender:Male
Verified Purchase:Yes
Just as expected from a Weber. Go to grill for burgers and steaks. Wi-Fi enabled smart features work great with the iPhone app. Extra storage on the side cabinet comes in handy!
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Miguel81
from Chicago
Verified Purchase:Yes
The regulator went bad after 1 use of the grill, literally ONE use. Looked online, apparently this is a wide spread issue. Please address, Weber.
No, I would not recommend this to a friend.
Response from weber.comBy Weber grills , Consumer care, September 19, 2022
Thank you for your feedback regarding the Genesis SX-335. We are so sorry to hear you are having an issue with the hose and regulator on your brand new grill. We are happy to help. We want to know more about your situation and get you back to grilling safely. Our Care team is reaching out to assist you. Please look for our outreach soon. Thank you!
Written by a customer while visiting weber.com
Posted by: Weberchef
from Minnesota
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
New Weber replaced 20YO stainless off brand. I expect another 20 from my new grill. I may need to put this in the will.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Unhappy in Florida
from Deerfield Beach
Gender:Male
Verified Purchase:Yes
I think I bought a lemon or was not put together correctly as it does not heat up correctly. I always owned a Weber but I may think differently next time….
Response from weber.comBy Weber grills , Consumer care, September 18, 2022
Thank you for your feedback. We are so sorry to hear about your grill not heating up. We are happy to help get this resolved. Our Care Team will be reaching out to follow up. Please look for our outreach soon. Thank you!
Written by a customer while visiting weber.com
Posted by: Anonymous
from Park Forest IL
Gender:Male
Verified Purchase:Yes
This grill has kicked up my grilling to a new level. The smart conne tion to my phone is great, especially when busy with othet things.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Chana
from Columbus Ohio
Gender:Female
Expertise:Intermediate
Verified Purchase:Yes
It broke after using twice. Gas is leaking form somewhere and flame keeps going out.
Response from weber.comBy Weber Grills, Consumer Care, September 17, 2022
Thank you for your feedback. We are surprised to hear that your grill is experiencing an issue with the gas flow. We want to help get you grilling again!
We recommend performing a soapy water leak test to identify the source of the leak. Also, please check that all of the control knobs, including the side burner, are set to the "OFF" position before opening the gas tank.
Please look for an email outreach from our Care team. Your grill is covered by a comprehensive warranty and we are here to help!
We recommend performing a soapy water leak test to identify the source of the leak. Also, please check that all of the control knobs, including the side burner, are set to the "OFF" position before opening the gas tank.
Please look for an email outreach from our Care team. Your grill is covered by a comprehensive warranty and we are here to help!
Written by a customer while visiting weber.com
Posted by: epmeehan
from Hague NY
Gender:Male
Verified Purchase:Yes
Enjoying the new grill, Great construction. The power cord for the sensors does not make much sense. I have been using a USB battery pack. Would have liked to have the old fashion anolog thermometer on the hood. The smart sensors and thermometer seem to work very well.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Danbot
from Edmonton, Alberta
Expertise:Intermediate
Verified Purchase:Yes
Heats up fast with predictable even heat and the digital heat display seems accurate
I would recommend this to a friend!
Written by a customer while visiting weber.com