Customer reviews from weber.com
Weber - Genesis Smart SX-335 Natural Gas Grill - Stainless Steel
Average customer rating
4.3
(277 Reviews)
Rating breakdown 277 reviews
5 Stars
180
4 Stars
48
3 Stars
19
2 Stars
14
1 Star
16
84%of customers recommend this product.
(
182 out of
217)
Customer Reviews for Weber - Genesis Smart SX-335 Natural Gas Grill - Stainless Steel
Posted by: Dan ST.
from Virginia
Gender:Male
Verified Purchase:Yes
I'm really loving this grill! Easy assembly, used the BILT app and it was very helpful. The app connected easily to my WIFI and Bluetooth. I bought a power pack to avoid having to plug in all the time (I tried a 10,000 mA power bank, but it was intermittent, got a 30,000 mA ) and that was worked out well. Love the grill temp display and the dual probes, along with the gas level indicator.
The grill holds temp very well - cooked a 8# turkey breast and only had to tweak the burners once. Sear zone was great on some sous vide steaks.
I would recommend this to a friend!
Response from weber.comBy Weber Grills, Consumer Care, December 10, 2022
Congratualtions on your new Genesis SX-335 gas grill. We are happy to hear you are enjoying all of the awesome features such as the Weber Connect, sear zone & Bluetooth/WIFI capability. Thanks for being a loyal Weber fan!
Written by a customer while visiting weber.com
Customer Rating
4
Great grill.
on December 5, 2022
Posted by: Timezz
from white plans, ny
Gender:Male
Easy to work with, You just have to clean right after use.
Written by a customer while visiting weber.com
Posted by: Papajoe
from North Idaho
Gender:Male
Verified Purchase:Yes
It's a little pricy, and the assembly is a bit of a task. Nevertheless I believe it's worth it. It's very attractive, well built, and it grills like a dream. I'd buy it again in a heartbeat.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Tom Siegf
from Mars pa
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Stove works great but here are options igniter stop working after fist week and impossible to show temperature unless you run an extension cord to find patio power to start up electronics
I would recommend this to a friend!
Response from weber.comBy Weber Grills, Consumer Care, November 14, 2022
Thank you for your feedback. Your satisfaction is important to us, and we apologize for the unexpected issue with your igniter. Your grill is backed with an outstanding warranty and our Care team is here to help.
Your grill can be powered by a USB-C Certified rechargeable power bank, giving you the freedom to use all of your grill features without plugging into an outlet or extension cord.
We want to help you get the most from your grilling experience. Please look for an email outreach from our Care team. Thank you!
Your grill can be powered by a USB-C Certified rechargeable power bank, giving you the freedom to use all of your grill features without plugging into an outlet or extension cord.
We want to help you get the most from your grilling experience. Please look for an email outreach from our Care team. Thank you!
Written by a customer while visiting weber.com
Posted by: JJ Zimm
from Mobile, AL
Gender:Female
Expertise:Intermediate
Verified Purchase:Yes
Newly purchased and only used a few tines, but so far it works great.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: pbro152
from Pittstown,NJ
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Nice grill but needed some repairs. Bought grill new and store assembled. Needed a few repairs before using product.
I would recommend this to a friend!
Response from weber.comBy Weber Grills, Consumer Care, October 17, 2022
Thank you for your feedback. We appreciate your patience with the unexpected repairs that your new grill needed. That is not the first impression we would want one of our long-time Weber fans to have!
Your satisfaction is our top priority, which is why we cover our grills with a comprehensive warranty.
We would like to know more about your experience. Please look for an email outreach from our Care team soon. Thank you!
Your satisfaction is our top priority, which is why we cover our grills with a comprehensive warranty.
We would like to know more about your experience. Please look for an email outreach from our Care team soon. Thank you!
Written by a customer while visiting weber.com
Posted by: Anonymous
from Tucson Az
Gender:Male
Verified Purchase:Yes
Well dont like the fact you can see alit of the wires fromnthe side. If it rains water can easily get in there. I love my old Genesis way better i wish i hadn't sold it. My smart grill looks cheap in person.
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Consumer Care, October 17, 2022
Thank you for your feedback and for being a long-time Weber fan. We are sorry to learn that you are not feeling totally satisfied with your new grill, yet.
We are confident that the ignition wires are weatherproof and will stand the test of time even when exposed to the elements. These parts have been rigorously tested under extreme weather conditions to ensure they'll hold up.
In the event that an unexpected issue affects your grill's performance, we are here to help! Your grill carries a comprehensive warranty and our Care team is available to assist you 7-day-a-week.
Your experience and satisfaction are important to us. Please look for an email outreach from our Care team soon. Thank you!
We are confident that the ignition wires are weatherproof and will stand the test of time even when exposed to the elements. These parts have been rigorously tested under extreme weather conditions to ensure they'll hold up.
In the event that an unexpected issue affects your grill's performance, we are here to help! Your grill carries a comprehensive warranty and our Care team is available to assist you 7-day-a-week.
Your experience and satisfaction are important to us. Please look for an email outreach from our Care team soon. Thank you!
Written by a customer while visiting weber.com
Posted by: Tweety28
Gender:Female
Expertise:Intermediate
Verified Purchase:Yes
I have had it replaced twice already first time the smart module didn’t work and now the second one one of the knobs inside is crocked
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Consumer Care, October 12, 2022
Thank you for your feedback. We apologize for the disappointing and unexpected issues that you experienced with your new grill. We stand by our products and support them with a comprehensive warranty.
Your satisfaction is our top goal. We are here to help improve your experience and make things right. Please look for a follow-up email from our Care team. Thank you!
Your satisfaction is our top goal. We are here to help improve your experience and make things right. Please look for a follow-up email from our Care team. Thank you!
Written by a customer while visiting weber.com