Customer reviews from weber.com
Weber - Genesis Smart SX-335 Natural Gas Grill - Stainless Steel
Average customer rating
4.3
(248 Reviews)
Rating breakdown 248 reviews
5 Stars
162
4 Stars
43
3 Stars
18
2 Stars
12
1 Star
13
84%of customers recommend this product.
(
163 out of
194)
Customer Reviews for Weber - Genesis Smart SX-335 Natural Gas Grill - Stainless Steel
Customer Rating
5
Love our decision to go with the bigger Weber.
on April 13, 2023
Posted by: Kris and Andrea
from LaVista, NE
Gender:Male
Verified Purchase:Yes
We love our new Weber, the connection to the phone is pretty cool and has been surprisingly helpful. I haven't found anything negative with the grill. We also added the griddle and sear plate as extras, excited to try those out soon.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Grove Grill
Verified Purchase:Yes
Great Grill for the money. Oooks with an even temprature with many useful features. Highly recommend.
Written by a customer while visiting weber.com
Posted by: Bob and Gail Pisz
from Pensacola Florida
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
I just love my new Genesis SX-335 gas grill - BUT - assembly was very difficult. The assembly instructions video was very helpful, however, it was very hard to reach and/or see some of the nuts and bolts. I had to buy a flexible driver for my drill to get to some of them. I'm 81 years old, so that may be part of the problem but I recommend you rethink the assembly process and try to make it easier. The auto-light system worked at first but failed after first use. I suspect I did not route the wiring correctly and a wire burned during first use. I'll look for a long barrel butane lighter and use that. I still highly recommend the Gesessis grill, but try to get it already assembled.
I would recommend this to a friend!
Response from weber.comBy Weber grills , Consumer care, April 18, 2023
Thank you for your feedback regarding the Genesis SX-335. We are so sorry to hear about your experience with the assembly. We are happy to share this information with our team.
Regarding any future assembly. Keep in mind we have step-by-step, 3D assembly assistance via the BILT app to complement our printed assembly guide and that is a great tool for anyone assembling the grill to use.
We are so sorry to hear about the igniter going out. We want to know more about what happened to further assist you.
Our Care team will be reaching out to follow up. Please look for our outreach soon. Thank you!
Regarding any future assembly. Keep in mind we have step-by-step, 3D assembly assistance via the BILT app to complement our printed assembly guide and that is a great tool for anyone assembling the grill to use.
We are so sorry to hear about the igniter going out. We want to know more about what happened to further assist you.
Our Care team will be reaching out to follow up. Please look for our outreach soon. Thank you!
Written by a customer while visiting weber.com
Posted by: Eric from Jersey
from New Jersey
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Best Grill I have ever owned. This grill can handle anything you throw at it.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Anonymous
from Mt. Pleasant, MI
Gender:Male
Verified Purchase:Yes
My first Weber and noticing the little things that make this great. Solid construction, options for power if you don't have an outlet nearby. The best os the Craft interchangeable grates. I picked up the griddle for this and have used it just about everyday since picking it up. The two things that should be optional; 1. A larger grease cup for use with the griddle, and the lighted handle. If I could purchase these, I so would!
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Arty the Grill Man
from Redwood City, Ca
Gender:Male
Verified Purchase:Yes
I like the many features. I had problems that were related to the team who assembled my Grill from the hardware store but your service team walked me through the issue on the phone.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Kombo
from Denver, CO
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Fantastic grill and fantastic customer service. I bought a floor model which was missing a discontinued part. A replacement part was sent quickly and without cost as soon as I reported it missing.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: BBQ LOU
from Florida
Gender:Male
Verified Purchase:Yes
Awesome grill! Weber is the only BBQ/Grill in my housenold, from gas, charcoal, and charcoal smoker, they all excel!
I would recommend this to a friend!
Written by a customer while visiting weber.com