Customer reviews from weber.com
Weber - Genesis Smart SX-335 Natural Gas Grill - Stainless Steel
Average customer rating
4.3
(259 Reviews)
Rating breakdown 259 reviews
5 Stars
170
4 Stars
45
3 Stars
19
2 Stars
12
1 Star
13
85%of customers recommend this product.
(
173 out of
204)
Customer Reviews for Weber - Genesis Smart SX-335 Natural Gas Grill - Stainless Steel
Customer Rating
5
Weber confidence always dependable. Cooks food gre
on March 31, 2023
Posted by: Angiep
from New Jersey
Gender:Female
Expertise:Intermediate
Verified Purchase:Yes
Easy to use have to figure out the smart part yet.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Needles
from long island new york
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
outstanding, strong fire power. well built. Great finish
the only change would be adding a manual thermometer, if power was to go out .
the only change would be adding a manual thermometer, if power was to go out .
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Leven
from Virginia
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Easy to put together. Fun to cook on. Easy to get help if needed
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Bming
from Oklahoma City
Gender:Male
Verified Purchase:Yes
This is our 2nd Weber and we are impressed. We’ve owned a couple of different high end luxury grills and this Weber is as good if not better. Plus, we like the portability vs the built in island that we previously had.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: wrsiii
from Jacksonville, Florida
Expertise:Intermediate
Verified Purchase:Yes
Well designed and easy to use grill that yields great results.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Customer Rating
5
Love our decision to go with the bigger Weber.
on April 13, 2023
Posted by: Kris and Andrea
from LaVista, NE
Gender:Male
Verified Purchase:Yes
We love our new Weber, the connection to the phone is pretty cool and has been surprisingly helpful. I haven't found anything negative with the grill. We also added the griddle and sear plate as extras, excited to try those out soon.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Grove Grill
Verified Purchase:Yes
Great Grill for the money. Oooks with an even temprature with many useful features. Highly recommend.
Written by a customer while visiting weber.com
Posted by: Bob and Gail Pisz
from Pensacola Florida
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
I just love my new Genesis SX-335 gas grill - BUT - assembly was very difficult. The assembly instructions video was very helpful, however, it was very hard to reach and/or see some of the nuts and bolts. I had to buy a flexible driver for my drill to get to some of them. I'm 81 years old, so that may be part of the problem but I recommend you rethink the assembly process and try to make it easier. The auto-light system worked at first but failed after first use. I suspect I did not route the wiring correctly and a wire burned during first use. I'll look for a long barrel butane lighter and use that. I still highly recommend the Gesessis grill, but try to get it already assembled.
I would recommend this to a friend!
Response from weber.comBy Weber grills , Consumer care, April 18, 2023
Thank you for your feedback regarding the Genesis SX-335. We are so sorry to hear about your experience with the assembly. We are happy to share this information with our team.
Regarding any future assembly. Keep in mind we have step-by-step, 3D assembly assistance via the BILT app to complement our printed assembly guide and that is a great tool for anyone assembling the grill to use.
We are so sorry to hear about the igniter going out. We want to know more about what happened to further assist you.
Our Care team will be reaching out to follow up. Please look for our outreach soon. Thank you!
Regarding any future assembly. Keep in mind we have step-by-step, 3D assembly assistance via the BILT app to complement our printed assembly guide and that is a great tool for anyone assembling the grill to use.
We are so sorry to hear about the igniter going out. We want to know more about what happened to further assist you.
Our Care team will be reaching out to follow up. Please look for our outreach soon. Thank you!
Written by a customer while visiting weber.com