Customer reviews from weber.com
Weber - Genesis Smart SX-335 Natural Gas Grill - Stainless Steel
Average customer rating
4.3
(277 Reviews)
Rating breakdown 277 reviews
5 Stars
180
4 Stars
48
3 Stars
19
2 Stars
14
1 Star
16
84%of customers recommend this product.
(
182 out of
217)
Customer Reviews for Weber - Genesis Smart SX-335 Natural Gas Grill - Stainless Steel
Posted by: Thomas K (Windham)
from Windham NH
Verified Purchase:Yes
The new Weber SX feels like the gas grill, reinvented. I had a Weber Genesis enamel grill before and this one is so much better - ignitors for every burner, stainless steel grid, new burners that distribute heat more evenly, and the attached meat thermometer that tells you in real time when the chicken/steak/chop is at perfect temperature. Well worth the extra money.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Lorii
Expertise:Intermediate
Verified Purchase:Yes
I received my grill and starting putting it together on 7/17. One piece came damaged. I called Customer Service and was informed they would not make anymore until 8/8. I am still waiting on the part with the grill partial together and all over my sunroom.
Response from weber.comBy Consumer Care, Weber, September 3, 2025
Your feedback is very important to us. We are sorry to hear about the damage to the bottom panel and the delay in the replacement. Our Care Team will reach out to ensure this issue is resolved. Please look for an outreach email from us soon. Thank you!
Written by a customer while visiting weber.com
Posted by: Miller22
from Niceville, FL
Expertise:Intermediate
Verified Purchase:Yes
Best grill I have ever owned. I wish I would have upgraded a long time ago. I love using the smart features including the recipes on the app. Everything I have cooked so far has turned out perfectly, especially steaks. I purchased the full sized griddle and seasoned this weekend. I can’t wait to cook up some big breakfasts on it next.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Customer Rating
1
Not worth the price……………………………………………………………………………….
on July 21, 2025
Posted by: Evan Rose
Verified Purchase:Yes
Overpriced and underwhelmed…………………………………………………………..
Response from weber.comBy Consumer Care, Weber, August 13, 2025
We appreciate your feedback and are sorry to hear about your disappointing experience with the grill. Your satisfaction is important to us. Please look for an outreach email from our Care Team soon. Thank you!
Written by a customer while visiting weber.com
Posted by: D. Benjamin
from Houston, TX
Verified Purchase:Yes
Great grill so far! Easy to assemble and very solid so far. Have used it a few time so far it is amazing. Love the accessories (flat top, grill basket, etc) very useful to make numerous meals!
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Edward W
from Pittsburgh, Pa
Verified Purchase:Yes
Looked at several gas grills and thought this served all our needs. Easy to use. Great at maintaining temperature. Weber is just the best. I have a weber performer that I use all the time. But this gas grill is great for everyday cooking after work.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Anonymous
from Grass Valley, Ca.
Verified Purchase:Yes
Of all the things that DO NOT need wifi it's a barbecue, no mention that it has to stay plugged into an ac outlet. All I want is cooked food and all I hear my wife say is "The wifi doesn't work!" Other than that it's a nice barbecue. Installation took a while but there were no hiccups. Take my advice, get the analog thermometer and a separate food monitor.
No, I would not recommend this to a friend.
Written by a customer while visiting weber.com
Posted by: Citron58
Verified Purchase:Yes
The gas grill works great, but the temperature gauge has been broken since it was delivered. No one has taken responsibility for this. I had to find my own repairman and he told me the part I need is on back order. As of now, my new grill has been broken for nearly a month with no end in sight. Very disappointing, as someone who has owned multiple Webers.
Response from weber.comBy Consumer Care, Weber, August 2, 2025
Thank you for your feedback. We sincerely apologize for the disappointing experience you had. This is not the Weber experience we strive to provide, and we want to make this right. Please look for an outreach email from our Care Team soon. Thank you!
Written by a customer while visiting weber.com