Customer reviews from weber.com
Weber - Genesis Smart SX-335 Natural Gas Grill - Stainless Steel
Average customer rating
4.3
(277 Reviews)
Rating breakdown 277 reviews
5 Stars
180
4 Stars
48
3 Stars
19
2 Stars
14
1 Star
16
84%of customers recommend this product.
(
182 out of
217)
Customer Reviews for Weber - Genesis Smart SX-335 Natural Gas Grill - Stainless Steel
Posted by: BBQ LOU
from Florida
Gender:Male
Verified Purchase:Yes
Awesome grill! Weber is the only BBQ/Grill in my housenold, from gas, charcoal, and charcoal smoker, they all excel!
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Kombo
from Denver, CO
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Fantastic grill and fantastic customer service. I bought a floor model which was missing a discontinued part. A replacement part was sent quickly and without cost as soon as I reported it missing.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Arty the Grill Man
from Redwood City, Ca
Gender:Male
Verified Purchase:Yes
I like the many features. I had problems that were related to the team who assembled my Grill from the hardware store but your service team walked me through the issue on the phone.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Stephen G (FL)
from Florida
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Just transitioned from the basic charcoal kettle to this awesome grill - and no regrets. I was intrigued by the Weber Crafted options available and consider this grill an investment into a lot of cooking possibilities. I was worried that it was too big, but have found the space very useful in controlling what gets heat and how much. I am very pleased with the grill so far.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Anonymous
from Mt. Pleasant, MI
Gender:Male
Verified Purchase:Yes
My first Weber and noticing the little things that make this great. Solid construction, options for power if you don't have an outlet nearby. The best os the Craft interchangeable grates. I picked up the griddle for this and have used it just about everyday since picking it up. The two things that should be optional; 1. A larger grease cup for use with the griddle, and the lighted handle. If I could purchase these, I so would!
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Overdone
Verified Purchase:Yes
Its a LOT of grill - more so than I anticipated. For an old guy (70) this grill can be daunting. The directions for using could have more clarity. The ONLY disappointment I have is there's no indication of the temperature within the cooking cavity of the grill
Response from weber.comBy Weber grills , Consumer care, April 24, 2023
Thank you for your feedback regarding the Genesis SX-335. We apologize for the confusion regarding the options for powering the Weber Connect Smart Module inside your grill.
You have the option of using a rechargeable power bank OR the power cord with your grill. The power bank should be USB-Certified and have a minimum of 10,000 mAh.
We understand that not everyone has access to an outdoor outlet and we want to include all of our grillers!
We hope this helps you feel more confident and excited about your new grill. Our Care team is reaching out now to make sure you have all the information that you need. Thank you for being a Weber fan!
You have the option of using a rechargeable power bank OR the power cord with your grill. The power bank should be USB-Certified and have a minimum of 10,000 mAh.
We understand that not everyone has access to an outdoor outlet and we want to include all of our grillers!
We hope this helps you feel more confident and excited about your new grill. Our Care team is reaching out now to make sure you have all the information that you need. Thank you for being a Weber fan!
Written by a customer while visiting weber.com
Posted by: Eric from Jersey
from New Jersey
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Best Grill I have ever owned. This grill can handle anything you throw at it.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Bob and Gail Pisz
from Pensacola Florida
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
I just love my new Genesis SX-335 gas grill - BUT - assembly was very difficult. The assembly instructions video was very helpful, however, it was very hard to reach and/or see some of the nuts and bolts. I had to buy a flexible driver for my drill to get to some of them. I'm 81 years old, so that may be part of the problem but I recommend you rethink the assembly process and try to make it easier. The auto-light system worked at first but failed after first use. I suspect I did not route the wiring correctly and a wire burned during first use. I'll look for a long barrel butane lighter and use that. I still highly recommend the Gesessis grill, but try to get it already assembled.
I would recommend this to a friend!
Response from weber.comBy Weber grills , Consumer care, April 18, 2023
Thank you for your feedback regarding the Genesis SX-335. We are so sorry to hear about your experience with the assembly. We are happy to share this information with our team.
Regarding any future assembly. Keep in mind we have step-by-step, 3D assembly assistance via the BILT app to complement our printed assembly guide and that is a great tool for anyone assembling the grill to use.
We are so sorry to hear about the igniter going out. We want to know more about what happened to further assist you.
Our Care team will be reaching out to follow up. Please look for our outreach soon. Thank you!
Regarding any future assembly. Keep in mind we have step-by-step, 3D assembly assistance via the BILT app to complement our printed assembly guide and that is a great tool for anyone assembling the grill to use.
We are so sorry to hear about the igniter going out. We want to know more about what happened to further assist you.
Our Care team will be reaching out to follow up. Please look for our outreach soon. Thank you!
Written by a customer while visiting weber.com