Customer reviews from weber.com
Weber - Genesis Smart SX-335 Natural Gas Grill - Stainless Steel
Average customer rating
4.3
(277 Reviews)
Rating breakdown 277 reviews
5 Stars
180
4 Stars
48
3 Stars
19
2 Stars
14
1 Star
16
84%of customers recommend this product.
(
182 out of
217)
Customer Reviews for Weber - Genesis Smart SX-335 Natural Gas Grill - Stainless Steel
Posted by: MarkusF
from Redwood City, CA
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
So far we're very much enjoying the performance and features of this grill. Once everything was hooked up correctly, using the grill, setting up the app, etc. worked well.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Customer Rating
5
Love my Weber Genesis and the way it performs and
on June 1, 2023
Posted by: Caddan
from Arizona
Gender:Male
Verified Purchase:Yes
Enjoying my Genesis using it at least twice a week. Quick and even heat distribution results in tasty steaks, chicken and ribs.
Written by a customer while visiting weber.com
Posted by: Rl0008
from st. louis, mo
Gender:Male
Verified Purchase:Yes
It doesn't get as hot as I would like and it takes too long to warm up to grilling temperature. My other Genesis and my Summit grills get mush hotter.
No, I would not recommend this to a friend.
Response from weber.comBy Weber grills , Consumer care, May 29, 2023
We appreciate your feedback. We are very sorry to hear your Genesis SX-335 is not getting hot. We are here to help. We want to know more about your experience to further assist you. Our Care team is reaching out to assist you further. Please look for our outreach soon. Thank you!
Written by a customer while visiting weber.com
Customer Rating
5
Great Grill with Phone App that guides prep/cook
on May 25, 2023
Posted by: Swbarth17
from Upstate NY
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Great grill. Love the app on the phone that gives you temperature and cooking instructions with the probe.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Michigan Bob
from Michigan
Gender:Male
Verified Purchase:Yes
The Genesis grill parts look to be quality workmanship, however the grill shipped with the wrong parts and I could not hook up the side burner, because the main grill assembly was for the unit without side burner. Thus I can't complete the assembly, so I am waiting for support from Weber to resolve it. Can only give two stars for now, waiting for Weber support. Still have unassembled parts in my garage. Had a prior Spirit grill, that was great.
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Consumer Care, May 22, 2023
Thank you for your feedback. We apologize for the unexpected mix-up! Our Care team is here to help get you grilling!
Your grill is covered by a comprehensive warranty. Please look for our email outreach soon. Thank you!
Your grill is covered by a comprehensive warranty. Please look for our email outreach soon. Thank you!
Written by a customer while visiting weber.com
Posted by: DR in Texas
from San Antonio, TX
Verified Purchase:Yes
This grill is very well made and has many options through the Weber Crafted Grill Collection. The smart grill functions work great with the app on iOS makes it easy to grill to perfection. We are very pleased
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Brian Bertsch
from Oregon
Verified Purchase:Yes
I've purchased five Weber gas grills in the last 8 years and this new model is a nice upgrade. Having the digital temp display for the grill and meat on the grill instead of using the app is more convenient.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Customer Rating
2
Good grill / quality control horrible with defects
on May 13, 2023
Posted by: Dg go
Gender:Male
Verified Purchase:Yes
Grill came with a defective cook box that would let lid close, replacement box came under warranty but requires complete disassembly and removal of burns and gas pipes and all electronics that were previously pre installed. Also missing magnets for doors. Quality control sucks.
Response from weber.comBy Weber grills , Consumer care, May 13, 2023
We appreciate your feedback. We are so sorry to hear about your cook box issue and the missing magnets. This is not the experience we want our valued Weber fans to have. We are here to make this right. Our Care team will be reaching out to assist you further. Thank you!
Written by a customer while visiting weber.com