Customer reviews from weber.com
Weber - Genesis Smart SX-335 Natural Gas Grill - Stainless Steel
Average customer rating
4.3
(260 Reviews)
Rating breakdown 260 reviews
5 Stars
171
4 Stars
45
3 Stars
19
2 Stars
12
1 Star
13
85%of customers recommend this product.
(
174 out of
205)
Customer Reviews for Weber - Genesis Smart SX-335 Natural Gas Grill - Stainless Steel
Posted by: TRINITI
from ODESSA , FLORIDA
Gender:Male
Verified Purchase:Yes
So far only satisfaction is what i felt. Its a very well built grill and enjoyable to use. Very satisfied with what I have cooked. Weber Connect is very practical and helpful.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: S. Ray C.
from Western NC
Gender:Male
Verified Purchase:Yes
As far as the usage and functionality of the grill; it is GREAT. It holds the temp well and the display works well. I like using the app and I have added a suggestion for functionality.
However the paint on the exterior of the cook box started peeling right out of the box before any cooking started. You did send me a replacement cook box but I bought the grill already assembled and cannot disassemble and reassemble the grill myself. I will have to live with the peeling paint.
However the paint on the exterior of the cook box started peeling right out of the box before any cooking started. You did send me a replacement cook box but I bought the grill already assembled and cannot disassemble and reassemble the grill myself. I will have to live with the peeling paint.
I would recommend this to a friend!
Response from weber.comBy Weber Grills, Consumer Care, June 12, 2022
Congratulations on your new Genesis SX-335 gas grill! We are excited to hear you are enjoying all the features on your new grill!
Your satisfaction is very important to us. We understand your frustration with the replacement part assembly, and we want to offer our further assistance. One of our specialists will be reaching out to you soon to help.
Please be on the lookout for our outreach email shortly. Thank you!
Your satisfaction is very important to us. We understand your frustration with the replacement part assembly, and we want to offer our further assistance. One of our specialists will be reaching out to you soon to help.
Please be on the lookout for our outreach email shortly. Thank you!
Written by a customer while visiting weber.com
Posted by: coppertop
from NY
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Excellent product, new design is really well thought and works perfectly.
No, I would not recommend this to a friend.
Written by a customer while visiting weber.com
Posted by: G rob
from Washington, Michigan
Gender:Male
Verified Purchase:Yes
Igniting each burner is questionable - First grill one burner did not ignite - second grill ignition for all burners, I had to wiggle a wire to get ignited. I haven't used the grill since.
I would recommend this to a friend!
Response from weber.comBy Weber Grills, Consumer Care, June 20, 2022
Your feedback is valuable to us and greatly appreciated. Based on your star rating, we're glad to learn that almost everything has been going great so far! Please accept our apologies for the frustrating initial experience you had with your grill's igniter.
It is not unusual for the igniter wires to become loose during shipping and assembly. You can access the igniter module box underneath your grill, on the lefthand side cabinet wall, to check the connections. Try unplugging and plugging each wire completely back into the port.
Your Grill Owner's Guide contains a handy wire chart reference to help you ensure that each wire is connected and in its proper place.
It is also possible for the igniter electrodes to shift during shipping. These are the white, square pieces that sit at the front of your burner and create a spark to ignite the gas. Make sure each one is nested and in a parallel position with the burner, not facing up or bent down into the burner.
With a little troubleshooting, most igniter frustration can be quickly resolved at home. In a last-case scenario, when the igniter will not spark or light the burner, your grill can be safely lit in a manual way. See this link for more information on how to manually light your grill: https://consumer-care.weber.com/hc/en-us/sections/360003705252-Troubleshooting#article-11
We would never expect you to need to manually light your grill on a normal basis. All of our products carry an outstanding warranty and our Support team is available 7 days a week. If you need help, we're here to make things right!
We are sending you a follow-up email to check that everything is going better now. We want you to love your new grill! Thanks for being a Weber fan!
It is not unusual for the igniter wires to become loose during shipping and assembly. You can access the igniter module box underneath your grill, on the lefthand side cabinet wall, to check the connections. Try unplugging and plugging each wire completely back into the port.
Your Grill Owner's Guide contains a handy wire chart reference to help you ensure that each wire is connected and in its proper place.
It is also possible for the igniter electrodes to shift during shipping. These are the white, square pieces that sit at the front of your burner and create a spark to ignite the gas. Make sure each one is nested and in a parallel position with the burner, not facing up or bent down into the burner.
With a little troubleshooting, most igniter frustration can be quickly resolved at home. In a last-case scenario, when the igniter will not spark or light the burner, your grill can be safely lit in a manual way. See this link for more information on how to manually light your grill: https://consumer-care.weber.com/hc/en-us/sections/360003705252-Troubleshooting#article-11
We would never expect you to need to manually light your grill on a normal basis. All of our products carry an outstanding warranty and our Support team is available 7 days a week. If you need help, we're here to make things right!
We are sending you a follow-up email to check that everything is going better now. We want you to love your new grill! Thanks for being a Weber fan!
Written by a customer while visiting weber.com
Posted by: Tasmanian Devil
from Culver City, CA
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
It does exactly what it is made for and that is excellent BBQ’ing. Love the Smart grilling feature.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: MSH645
from Ashland, MA
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Got this grill as a housewarming present from my dad. Great grill with plenty of space and heat. I look forward to getting some of the Weber crafted accessories. Glad I went with the all stainless steel. Should last many years.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Anonymous
from Colorado
Gender:Male
Verified Purchase:Yes
I have been a charcoal guy for well over 20 years but since moving to Colorado and limited on using my charcoal grill due to burning restrictions I purchased a gas grill. This Weber is really nice. Heats up quickly and evenly. I cooked a pork loin last weekend and the smart feature allowed me to monitor the meat while I did other things well away from the grill. Assembly was easy and I was grilling within a couple hours of starting to put it together. I look forward to many years of use.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Wndrbob
from Springfield SC
Gender:Male
Verified Purchase:Yes
So far it performs like every Weber we have owned and that a good thing.Having a small issue with gas line leak but pretty sure it’s the tanks fault.
I would recommend this to a friend!
Written by a customer while visiting weber.com