Customer reviews from weber.com
Weber - Genesis Smart SX-335 Natural Gas Grill - Stainless Steel
Average customer rating
4.3
(260 Reviews)
Rating breakdown 260 reviews
5 Stars
171
4 Stars
45
3 Stars
19
2 Stars
12
1 Star
13
85%of customers recommend this product.
(
174 out of
205)
Customer Reviews for Weber - Genesis Smart SX-335 Natural Gas Grill - Stainless Steel
Posted by: Grilling in Texas
Verified Purchase:Yes
This is easily the best grill I’ve ever owned. I’m still adjusting to it but it cooks beautifully. The sear zone is wonderful and storage is great. Is this grill perfect? No. Some things that would make it better would include. A larger burner on the left side (non-sear zone. If you’re cooking with cast iron over there it’s not enough gas to get anything over a medium heat. It is very inconvenient to have to crawl underneath the right shelve to plug in your battery power pack if you want to see your temperature or use the smart application on your phone. This doesn’t apply if you have a nearby electrical outlet and elect to plug in the grill there. It’s very easy to neglect to shut off your burners before lighting. If they aren’t off, it could blow up in your face if the gas supply valve is already on. Or, like I did leaving the side burner slightly open. When you hit ignition the spark goes to all burners. If the side burner valve is open, even a little and the lid is closed, after awhile you’ll be smelling something getting hot that shouldn’t. You’ll look around and see what used to be a nice shiny side burner lid turning dull and blue. Another reason to go through your mental checklist in preparation. Lastly, as good as the assembly instructions are, they could be a lot better. The print instructions and the smart phone application don’t always complement one another. There are still serious gaps in detail. Despite the care I took, I still used the wrong screws on one panel and had to remove it and redo them. Some steps are missing altogether. And that 2 hour estimate to assemble? It only applies if you’ve already done two or three of these. It took me about 12 hours or so. Would I buy this model again? Absolutely! But, I’d get the 4 burner model instead of the 3 so I could get more heat on the non-sear side. Happy grilling!!!
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: BSHOUIM
Verified Purchase:Yes
The grill has been great so far. Waiting the local stores to get more “CRAFTED” products. The only issue I have so far Probe 1 seems like it doesn’t work anymore I plug into probe 2 and works fine.
Response from weber.comBy Weber Grills, Consumer Care, May 19, 2022
We appreciate your feedback. We love hearing that you are having a great time with your new grill! Thank you for sharing.
Our apologies for the inconvenience you are experiencing with the first probe port. Your grill is covered under warranty and we will make sure that you can enjoy all of the features!
Please look for an email outreach from our Support team soon. Thank you!
Our apologies for the inconvenience you are experiencing with the first probe port. Your grill is covered under warranty and we will make sure that you can enjoy all of the features!
Please look for an email outreach from our Support team soon. Thank you!
Written by a customer while visiting weber.com
Posted by: Rockbluff
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Best grill I've ever owned. Holds temperature very well.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Mazda Mark
from Cocoa, FL
Gender:Male
Verified Purchase:Yes
It's been a long time since I have had a new grill. I received this one as a retirement gift after 45 years. Way more useful than a gold watch. Very nice grill!
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Wayne1369
from Middletown,Ct
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Great product and service as always. This is my third Weber, absolutely the best in the business.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: JB Chicago
from Chicago, IL
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
The smart grill feature is incredible. Makes any piece of meat or fish come out perfectly, particularly pieces that are harder to get just right like chicken or fish.
Written by a customer while visiting weber.com
Posted by: papa charles
from redding, ca
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
couple really good things, 60/40 grill rack makes easy to replace smoke box under the grate. the flat lid top really a good thing, prior models had a rounded lid which was not good. the elec part, not so big on that. do not like that grill lid does not have a temp guage. ooh, did not notice that when i bought it. i will install temp guage. cooks excellent, can tell no diff between cast iron and stainless steal grates. the heavier guage stainless grate seems equally as well. quality of workmanship on assembly is not good. seams do not line up, had to tighten screws & generally tighten it up. still, very pleased with this, my 5th weber so i know the product line.
I would recommend this to a friend!
Response from weber.comBy Weber Grills, Consumer Care, June 7, 2022
Thank you for your feedback and for being a long-time Weber fan. We are always excited to hear from a fan who has been using our products for many years!
It is exciting to learn that you are enjoying the new Weber CRAFTED cooking grates. We hope they will inspire you to explore the endless possibilities for grilling, smoking, and more.
We understand your concern with the lid thermometer being moved to your grill's Smart Hub. The ambient temperature probe inside your grill will provide an accurate reading and allows you to monitor your grill's internal temperature remotely or at the grill.
We are sorry to hear that your grill's assembly was not up to the standard that we expect. We appreciate you bringing this to our attention.
We would like to know more about your experience. Please look for an email outreach from us soon. Thank you!
It is exciting to learn that you are enjoying the new Weber CRAFTED cooking grates. We hope they will inspire you to explore the endless possibilities for grilling, smoking, and more.
We understand your concern with the lid thermometer being moved to your grill's Smart Hub. The ambient temperature probe inside your grill will provide an accurate reading and allows you to monitor your grill's internal temperature remotely or at the grill.
We are sorry to hear that your grill's assembly was not up to the standard that we expect. We appreciate you bringing this to our attention.
We would like to know more about your experience. Please look for an email outreach from us soon. Thank you!
Written by a customer while visiting weber.com
Posted by: Ron DK
from NJ
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Smart hub requires external power source not clear from website. A little inconvenient
I would recommend this to a friend!
Response from weber.comBy Weber Grills, Consumer Care, June 7, 2022
Thank you for your feedback. It is fantastic to learn that you are having a 5-star experience with your grill. Thank you for being a Weber fan.
We understand that our grillers need flexibility. The Weber Connect Smart Module can be used with either a portable, rechargeable power bank or by plugging the cord into an outlet.
We want you to love everything about your grill. Please look for an email outreach from our Support team soon. Thank you!
We understand that our grillers need flexibility. The Weber Connect Smart Module can be used with either a portable, rechargeable power bank or by plugging the cord into an outlet.
We want you to love everything about your grill. Please look for an email outreach from our Support team soon. Thank you!
Written by a customer while visiting weber.com