Customer reviews from weber.com
Weber - Genesis Smart SX-335 Natural Gas Grill - Stainless Steel
Average customer rating
4.3
(248 Reviews)
Rating breakdown 248 reviews
5 Stars
162
4 Stars
43
3 Stars
18
2 Stars
12
1 Star
13
84%of customers recommend this product.
(
163 out of
194)
Customer Reviews for Weber - Genesis Smart SX-335 Natural Gas Grill - Stainless Steel
Posted by: papa charles
from redding, ca
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
couple really good things, 60/40 grill rack makes easy to replace smoke box under the grate. the flat lid top really a good thing, prior models had a rounded lid which was not good. the elec part, not so big on that. do not like that grill lid does not have a temp guage. ooh, did not notice that when i bought it. i will install temp guage. cooks excellent, can tell no diff between cast iron and stainless steal grates. the heavier guage stainless grate seems equally as well. quality of workmanship on assembly is not good. seams do not line up, had to tighten screws & generally tighten it up. still, very pleased with this, my 5th weber so i know the product line.
I would recommend this to a friend!
Response from weber.comBy Weber Grills, Consumer Care, June 7, 2022
Thank you for your feedback and for being a long-time Weber fan. We are always excited to hear from a fan who has been using our products for many years!
It is exciting to learn that you are enjoying the new Weber CRAFTED cooking grates. We hope they will inspire you to explore the endless possibilities for grilling, smoking, and more.
We understand your concern with the lid thermometer being moved to your grill's Smart Hub. The ambient temperature probe inside your grill will provide an accurate reading and allows you to monitor your grill's internal temperature remotely or at the grill.
We are sorry to hear that your grill's assembly was not up to the standard that we expect. We appreciate you bringing this to our attention.
We would like to know more about your experience. Please look for an email outreach from us soon. Thank you!
It is exciting to learn that you are enjoying the new Weber CRAFTED cooking grates. We hope they will inspire you to explore the endless possibilities for grilling, smoking, and more.
We understand your concern with the lid thermometer being moved to your grill's Smart Hub. The ambient temperature probe inside your grill will provide an accurate reading and allows you to monitor your grill's internal temperature remotely or at the grill.
We are sorry to hear that your grill's assembly was not up to the standard that we expect. We appreciate you bringing this to our attention.
We would like to know more about your experience. Please look for an email outreach from us soon. Thank you!
Written by a customer while visiting weber.com
Posted by: Ron DK
from NJ
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Smart hub requires external power source not clear from website. A little inconvenient
I would recommend this to a friend!
Response from weber.comBy Weber Grills, Consumer Care, June 7, 2022
Thank you for your feedback. It is fantastic to learn that you are having a 5-star experience with your grill. Thank you for being a Weber fan.
We understand that our grillers need flexibility. The Weber Connect Smart Module can be used with either a portable, rechargeable power bank or by plugging the cord into an outlet.
We want you to love everything about your grill. Please look for an email outreach from our Support team soon. Thank you!
We understand that our grillers need flexibility. The Weber Connect Smart Module can be used with either a portable, rechargeable power bank or by plugging the cord into an outlet.
We want you to love everything about your grill. Please look for an email outreach from our Support team soon. Thank you!
Written by a customer while visiting weber.com
Posted by: TRINITI
from ODESSA , FLORIDA
Gender:Male
Verified Purchase:Yes
So far only satisfaction is what i felt. Its a very well built grill and enjoyable to use. Very satisfied with what I have cooked. Weber Connect is very practical and helpful.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: S. Ray C.
from Western NC
Gender:Male
Verified Purchase:Yes
As far as the usage and functionality of the grill; it is GREAT. It holds the temp well and the display works well. I like using the app and I have added a suggestion for functionality.
However the paint on the exterior of the cook box started peeling right out of the box before any cooking started. You did send me a replacement cook box but I bought the grill already assembled and cannot disassemble and reassemble the grill myself. I will have to live with the peeling paint.
However the paint on the exterior of the cook box started peeling right out of the box before any cooking started. You did send me a replacement cook box but I bought the grill already assembled and cannot disassemble and reassemble the grill myself. I will have to live with the peeling paint.
I would recommend this to a friend!
Response from weber.comBy Weber Grills, Consumer Care, June 12, 2022
Congratulations on your new Genesis SX-335 gas grill! We are excited to hear you are enjoying all the features on your new grill!
Your satisfaction is very important to us. We understand your frustration with the replacement part assembly, and we want to offer our further assistance. One of our specialists will be reaching out to you soon to help.
Please be on the lookout for our outreach email shortly. Thank you!
Your satisfaction is very important to us. We understand your frustration with the replacement part assembly, and we want to offer our further assistance. One of our specialists will be reaching out to you soon to help.
Please be on the lookout for our outreach email shortly. Thank you!
Written by a customer while visiting weber.com
Posted by: coppertop
from NY
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Excellent product, new design is really well thought and works perfectly.
No, I would not recommend this to a friend.
Written by a customer while visiting weber.com
Posted by: G rob
from Washington, Michigan
Gender:Male
Verified Purchase:Yes
Igniting each burner is questionable - First grill one burner did not ignite - second grill ignition for all burners, I had to wiggle a wire to get ignited. I haven't used the grill since.
I would recommend this to a friend!
Response from weber.comBy Weber Grills, Consumer Care, June 20, 2022
Your feedback is valuable to us and greatly appreciated. Based on your star rating, we're glad to learn that almost everything has been going great so far! Please accept our apologies for the frustrating initial experience you had with your grill's igniter.
It is not unusual for the igniter wires to become loose during shipping and assembly. You can access the igniter module box underneath your grill, on the lefthand side cabinet wall, to check the connections. Try unplugging and plugging each wire completely back into the port.
Your Grill Owner's Guide contains a handy wire chart reference to help you ensure that each wire is connected and in its proper place.
It is also possible for the igniter electrodes to shift during shipping. These are the white, square pieces that sit at the front of your burner and create a spark to ignite the gas. Make sure each one is nested and in a parallel position with the burner, not facing up or bent down into the burner.
With a little troubleshooting, most igniter frustration can be quickly resolved at home. In a last-case scenario, when the igniter will not spark or light the burner, your grill can be safely lit in a manual way. See this link for more information on how to manually light your grill: https://consumer-care.weber.com/hc/en-us/sections/360003705252-Troubleshooting#article-11
We would never expect you to need to manually light your grill on a normal basis. All of our products carry an outstanding warranty and our Support team is available 7 days a week. If you need help, we're here to make things right!
We are sending you a follow-up email to check that everything is going better now. We want you to love your new grill! Thanks for being a Weber fan!
It is not unusual for the igniter wires to become loose during shipping and assembly. You can access the igniter module box underneath your grill, on the lefthand side cabinet wall, to check the connections. Try unplugging and plugging each wire completely back into the port.
Your Grill Owner's Guide contains a handy wire chart reference to help you ensure that each wire is connected and in its proper place.
It is also possible for the igniter electrodes to shift during shipping. These are the white, square pieces that sit at the front of your burner and create a spark to ignite the gas. Make sure each one is nested and in a parallel position with the burner, not facing up or bent down into the burner.
With a little troubleshooting, most igniter frustration can be quickly resolved at home. In a last-case scenario, when the igniter will not spark or light the burner, your grill can be safely lit in a manual way. See this link for more information on how to manually light your grill: https://consumer-care.weber.com/hc/en-us/sections/360003705252-Troubleshooting#article-11
We would never expect you to need to manually light your grill on a normal basis. All of our products carry an outstanding warranty and our Support team is available 7 days a week. If you need help, we're here to make things right!
We are sending you a follow-up email to check that everything is going better now. We want you to love your new grill! Thanks for being a Weber fan!
Written by a customer while visiting weber.com
Posted by: Tasmanian Devil
from Culver City, CA
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
It does exactly what it is made for and that is excellent BBQ’ing. Love the Smart grilling feature.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: MSH645
from Ashland, MA
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Got this grill as a housewarming present from my dad. Great grill with plenty of space and heat. I look forward to getting some of the Weber crafted accessories. Glad I went with the all stainless steel. Should last many years.
I would recommend this to a friend!
Written by a customer while visiting weber.com