Customer reviews from weber.com
Weber - Genesis Smart SX-335 Natural Gas Grill - Stainless Steel
Average customer rating
4.3
(248 Reviews)
Rating breakdown 248 reviews
5 Stars
162
4 Stars
43
3 Stars
18
2 Stars
12
1 Star
13
84%of customers recommend this product.
(
163 out of
194)
Customer Reviews for Weber - Genesis Smart SX-335 Natural Gas Grill - Stainless Steel
Customer Rating
5
Good customer service
on May 12, 2022
Posted by: Jsoren1
from Chicago
Gender:Male
Expertise:Intermediate
Our grill was delivered with a defect in the lead - Weber was very quick to send a replacement part. Grill works great wouldn’t recommend any other brand.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Jeff DeMarco
Verified Purchase:Yes
Cooks everything very even. Worth every dime I paid.
Written by a customer while visiting weber.com
Posted by: Grilling in Texas
Verified Purchase:Yes
This is easily the best grill I’ve ever owned. I’m still adjusting to it but it cooks beautifully. The sear zone is wonderful and storage is great. Is this grill perfect? No. Some things that would make it better would include. A larger burner on the left side (non-sear zone. If you’re cooking with cast iron over there it’s not enough gas to get anything over a medium heat. It is very inconvenient to have to crawl underneath the right shelve to plug in your battery power pack if you want to see your temperature or use the smart application on your phone. This doesn’t apply if you have a nearby electrical outlet and elect to plug in the grill there. It’s very easy to neglect to shut off your burners before lighting. If they aren’t off, it could blow up in your face if the gas supply valve is already on. Or, like I did leaving the side burner slightly open. When you hit ignition the spark goes to all burners. If the side burner valve is open, even a little and the lid is closed, after awhile you’ll be smelling something getting hot that shouldn’t. You’ll look around and see what used to be a nice shiny side burner lid turning dull and blue. Another reason to go through your mental checklist in preparation. Lastly, as good as the assembly instructions are, they could be a lot better. The print instructions and the smart phone application don’t always complement one another. There are still serious gaps in detail. Despite the care I took, I still used the wrong screws on one panel and had to remove it and redo them. Some steps are missing altogether. And that 2 hour estimate to assemble? It only applies if you’ve already done two or three of these. It took me about 12 hours or so. Would I buy this model again? Absolutely! But, I’d get the 4 burner model instead of the 3 so I could get more heat on the non-sear side. Happy grilling!!!
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: BSHOUIM
Verified Purchase:Yes
The grill has been great so far. Waiting the local stores to get more “CRAFTED” products. The only issue I have so far Probe 1 seems like it doesn’t work anymore I plug into probe 2 and works fine.
Response from weber.comBy Weber Grills, Consumer Care, May 19, 2022
We appreciate your feedback. We love hearing that you are having a great time with your new grill! Thank you for sharing.
Our apologies for the inconvenience you are experiencing with the first probe port. Your grill is covered under warranty and we will make sure that you can enjoy all of the features!
Please look for an email outreach from our Support team soon. Thank you!
Our apologies for the inconvenience you are experiencing with the first probe port. Your grill is covered under warranty and we will make sure that you can enjoy all of the features!
Please look for an email outreach from our Support team soon. Thank you!
Written by a customer while visiting weber.com
Posted by: Rockbluff
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Best grill I've ever owned. Holds temperature very well.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Mazda Mark
from Cocoa, FL
Gender:Male
Verified Purchase:Yes
It's been a long time since I have had a new grill. I received this one as a retirement gift after 45 years. Way more useful than a gold watch. Very nice grill!
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Wayne1369
from Middletown,Ct
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Great product and service as always. This is my third Weber, absolutely the best in the business.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: JB Chicago
from Chicago, IL
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
The smart grill feature is incredible. Makes any piece of meat or fish come out perfectly, particularly pieces that are harder to get just right like chicken or fish.
Written by a customer while visiting weber.com