Customer reviews from weber.com
Weber - Genesis Smart SX-335 Natural Gas Grill - Stainless Steel
Average customer rating
4.3
(260 Reviews)
Rating breakdown 260 reviews
5 Stars
171
4 Stars
45
3 Stars
19
2 Stars
12
1 Star
13
85%of customers recommend this product.
(
174 out of
205)
Customer Reviews for Weber - Genesis Smart SX-335 Natural Gas Grill - Stainless Steel
Posted by: Compass
from Niceville, Fl
Gender:Male
Verified Purchase:Yes
Weber makes a fantastic product and the quality is second to none. I buy all Weber for grilling. This grill has no analog temperature gauge and must be plugged in which is why I cannot give it 5 stars. My grill doesn’t sit near an outlet so leaving it plugged in means running extension cords every time I use it and it’s just not feasible. Otherwise we love the grill and expect to spend ample time using it.
No, I would not recommend this to a friend.
Response from weber.comBy Weber grills , Consumer care, October 8, 2022
We appreciate your feedback regarding the Genesis SX-335. It is exciting to hear you are enjoying your new grill.
We are happy to provide some suggestions regarding the thermometer.
Aside from the power cord included with your new grill, the Smart technology can also be powered via a USB-Certified power bank for extra convenience.
We will make sure that your feedback regarding the thermometer is presented to the appropriate teams. We are always listening to our fans and using your experiences to evolve and improve our products.
Thanks again for being a Weber fan!
We are happy to provide some suggestions regarding the thermometer.
Aside from the power cord included with your new grill, the Smart technology can also be powered via a USB-Certified power bank for extra convenience.
We will make sure that your feedback regarding the thermometer is presented to the appropriate teams. We are always listening to our fans and using your experiences to evolve and improve our products.
Thanks again for being a Weber fan!
Written by a customer while visiting weber.com
Posted by: pbro152
from Pittstown,NJ
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Nice grill but needed some repairs. Bought grill new and store assembled. Needed a few repairs before using product.
I would recommend this to a friend!
Response from weber.comBy Weber Grills, Consumer Care, October 17, 2022
Thank you for your feedback. We appreciate your patience with the unexpected repairs that your new grill needed. That is not the first impression we would want one of our long-time Weber fans to have!
Your satisfaction is our top priority, which is why we cover our grills with a comprehensive warranty.
We would like to know more about your experience. Please look for an email outreach from our Care team soon. Thank you!
Your satisfaction is our top priority, which is why we cover our grills with a comprehensive warranty.
We would like to know more about your experience. Please look for an email outreach from our Care team soon. Thank you!
Written by a customer while visiting weber.com
Posted by: Tom Siegf
from Mars pa
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Stove works great but here are options igniter stop working after fist week and impossible to show temperature unless you run an extension cord to find patio power to start up electronics
I would recommend this to a friend!
Response from weber.comBy Weber Grills, Consumer Care, November 14, 2022
Thank you for your feedback. Your satisfaction is important to us, and we apologize for the unexpected issue with your igniter. Your grill is backed with an outstanding warranty and our Care team is here to help.
Your grill can be powered by a USB-C Certified rechargeable power bank, giving you the freedom to use all of your grill features without plugging into an outlet or extension cord.
We want to help you get the most from your grilling experience. Please look for an email outreach from our Care team. Thank you!
Your grill can be powered by a USB-C Certified rechargeable power bank, giving you the freedom to use all of your grill features without plugging into an outlet or extension cord.
We want to help you get the most from your grilling experience. Please look for an email outreach from our Care team. Thank you!
Written by a customer while visiting weber.com
Posted by: Not that great!
from Florida, US
Gender:Male
Verified Purchase:Yes
Not that great. You need to control the gas flow!!!
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Consumer Care, March 21, 2023
We appreciate your feedback and we are sorry to learn that you are not yet impressed with your new Genesis grill. We expect the gas and temperature to be easy and straightforward to control.
Natural gas grills require a connection that is specific to the gas line at your home. We provide instructions in the Grill Owner's Guide for how to adapt your gas line connection to allow for the optimum recommended gas flow to your grill.
Our Care team would like to know more about your experience and offer our assistance. Please look for our email outreach soon. Thank you!
Natural gas grills require a connection that is specific to the gas line at your home. We provide instructions in the Grill Owner's Guide for how to adapt your gas line connection to allow for the optimum recommended gas flow to your grill.
Our Care team would like to know more about your experience and offer our assistance. Please look for our email outreach soon. Thank you!
Written by a customer while visiting weber.com
Posted by: Brian Bertsch
from Oregon
Verified Purchase:Yes
I've purchased five Weber gas grills in the last 8 years and this new model is a nice upgrade. Having the digital temp display for the grill and meat on the grill instead of using the app is more convenient.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: DR in Texas
from San Antonio, TX
Verified Purchase:Yes
This grill is very well made and has many options through the Weber Crafted Grill Collection. The smart grill functions work great with the app on iOS makes it easy to grill to perfection. We are very pleased
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: JCJBMD
from Hawaii
Expertise:Intermediate
Verified Purchase:Yes
Unfortunately, requires 120v for “Smart” function to work which limits placement of the grill. Not sure why a battery function was not available.
No, I would not recommend this to a friend.
Response from weber.comBy Consumer Care, Weber, July 2, 2024
Thank you for your feedback. The Genesis SX-335 Smart Gas Grill module can also be powered with an auxiliary power input. Our Care Team will reach out to provide more information. Please look for an outreach from us soon. Thank you!
Written by a customer while visiting weber.com
Customer Rating
5
Genesis SX-335 replaces my old Genisis that was 12
on January 11, 2025
Posted by: Mark in Houston
from Houston
Verified Purchase:Yes
My new grill is a stainless-steel NG model. Cooks hot. Got the griddle, pizza stone.
I would recommend this to a friend!
Written by a customer while visiting weber.com