Customer reviews from weber.com
Weber - Genesis Smart SX-335 Natural Gas Grill - Stainless Steel
Average customer rating
4.3
(276 Reviews)
Rating breakdown 276 reviews
5 Stars
179
4 Stars
48
3 Stars
19
2 Stars
14
1 Star
16
84%of customers recommend this product.
(
182 out of
217)
Customer Reviews for Weber - Genesis Smart SX-335 Natural Gas Grill - Stainless Steel
Posted by: Overdone
Verified Purchase:Yes
Its a LOT of grill - more so than I anticipated. For an old guy (70) this grill can be daunting. The directions for using could have more clarity. The ONLY disappointment I have is there's no indication of the temperature within the cooking cavity of the grill
Response from weber.comBy Weber grills , Consumer care, April 24, 2023
Thank you for your feedback regarding the Genesis SX-335. We apologize for the confusion regarding the options for powering the Weber Connect Smart Module inside your grill.
You have the option of using a rechargeable power bank OR the power cord with your grill. The power bank should be USB-Certified and have a minimum of 10,000 mAh.
We understand that not everyone has access to an outdoor outlet and we want to include all of our grillers!
We hope this helps you feel more confident and excited about your new grill. Our Care team is reaching out now to make sure you have all the information that you need. Thank you for being a Weber fan!
You have the option of using a rechargeable power bank OR the power cord with your grill. The power bank should be USB-Certified and have a minimum of 10,000 mAh.
We understand that not everyone has access to an outdoor outlet and we want to include all of our grillers!
We hope this helps you feel more confident and excited about your new grill. Our Care team is reaching out now to make sure you have all the information that you need. Thank you for being a Weber fan!
Written by a customer while visiting weber.com
Posted by: Dwightferg
from WA
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
The only reason I gave 4 stars instead of 5 stars is the electric cord needs to be 2-3 feet longer. Other than that, it is a great grill!!!
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: DeWayne in Dallas
Verified Purchase:Yes
Th digital thermometer does not stay on constantly, I have to toggle it on and off to see temp.
For the money spent. It would have been nice to have an old school temperature gauge minted on the front face.
I’ve found it difficult to maintain a 225 degree temp.
For the money spent. It would have been nice to have an old school temperature gauge minted on the front face.
I’ve found it difficult to maintain a 225 degree temp.
Response from weber.comBy Weber grills , Consumer care, April 14, 2023
Thank you for your feedback and for your suggestion about the thermometer. We listen to our fans and want to provide the best experiences with our grills.
Our Care team would like to know more about your experience and offer our assistance. Please look for our email outreach. Thanks for being a Weber fan!
Our Care team would like to know more about your experience and offer our assistance. Please look for our email outreach. Thanks for being a Weber fan!
Written by a customer while visiting weber.com
Posted by: Anonymous
from Hanover Ma.
Verified Purchase:Yes
I have sent multiple emails aboul damage to the side compartment. You keep sending emails back saying i have not replied back to you, but have. You have been give my phone number but no calls.
I would recommend this to a friend!
Response from weber.comBy Consumer Care, Weber, May 3, 2025
Your feedback is very important to us. We're sorry to hear about the damage to the side compartment and the delay in resolving this issue. We want to make this right. Please look for an outreach email from our Care Team soon. Thank you!
Written by a customer while visiting weber.com
Customer Rating
4
Stainless steel material
on May 16, 2025
Posted by: DGarcia
from Illinois
Expertise:Intermediate
With all the all the technology like fridge & stove you cannot see your finger prints. This Genesis grill you can see all your finger prints all over, find myself cleaning fingers prints. WEBER upgrade your material! Over all great grill.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Rl0008
from st. louis, mo
Gender:Male
Verified Purchase:Yes
It doesn't get as hot as I would like and it takes too long to warm up to grilling temperature. My other Genesis and my Summit grills get mush hotter.
No, I would not recommend this to a friend.
Response from weber.comBy Weber grills , Consumer care, May 29, 2023
We appreciate your feedback. We are very sorry to hear your Genesis SX-335 is not getting hot. We are here to help. We want to know more about your experience to further assist you. Our Care team is reaching out to assist you further. Please look for our outreach soon. Thank you!
Written by a customer while visiting weber.com
Posted by: Anonymous
Verified Purchase:Yes
This customer did not provide a text review.
Written by a customer while visiting weber.com
Posted by: Zozo
Gender:Female
Verified Purchase:Yes
High quality grill. Cooks everything to perfection. The side burner is a functional option. I’ve used the grill almost every day since I bought it.
I would recommend this to a friend!
Written by a customer while visiting weber.com