Customer reviews from weber.com
Weber - Genesis Smart SX-335 Natural Gas Grill - Stainless Steel
Average customer rating
4.3
(248 Reviews)
Rating breakdown 248 reviews
5 Stars
162
4 Stars
43
3 Stars
18
2 Stars
12
1 Star
13
84%of customers recommend this product.
(
163 out of
194)
Customer Reviews for Weber - Genesis Smart SX-335 Natural Gas Grill - Stainless Steel
Posted by: Grilling fool in VB
from Virginia Beach
Verified Purchase:Yes
I've always loved grilling out and frequently overcooked the meats. With this grill, I use the app and follow the directions with meat thermometer and the built in temp readings. Steak, chicken, thick pork chops have all came out perfect and delicious. This is truly a grill for dummies and I love it. I also like the side storage area. I searched out and ordered the grill with side burner which is a must. The new Weber looks great beside my Black stone and my son's Trae-ger.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Max Grilll
from Seattle, WA
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Great grill. Setup is very involved and took longer than expected, but you have to do that once, so who cares. Gets crazy hot.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: W Todd
from Alabama
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
This grill preforms as it should, it’s only limited to the griller.Webber customer for life.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Compass
from Niceville, Fl
Gender:Male
Verified Purchase:Yes
Weber makes a fantastic product and the quality is second to none. I buy all Weber for grilling. This grill has no analog temperature gauge and must be plugged in which is why I cannot give it 5 stars. My grill doesn’t sit near an outlet so leaving it plugged in means running extension cords every time I use it and it’s just not feasible. Otherwise we love the grill and expect to spend ample time using it.
No, I would not recommend this to a friend.
Response from weber.comBy Weber grills , Consumer care, October 8, 2022
We appreciate your feedback regarding the Genesis SX-335. It is exciting to hear you are enjoying your new grill.
We are happy to provide some suggestions regarding the thermometer.
Aside from the power cord included with your new grill, the Smart technology can also be powered via a USB-Certified power bank for extra convenience.
We will make sure that your feedback regarding the thermometer is presented to the appropriate teams. We are always listening to our fans and using your experiences to evolve and improve our products.
Thanks again for being a Weber fan!
We are happy to provide some suggestions regarding the thermometer.
Aside from the power cord included with your new grill, the Smart technology can also be powered via a USB-Certified power bank for extra convenience.
We will make sure that your feedback regarding the thermometer is presented to the appropriate teams. We are always listening to our fans and using your experiences to evolve and improve our products.
Thanks again for being a Weber fan!
Written by a customer while visiting weber.com
Posted by: pbro152
from Pittstown,NJ
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Nice grill but needed some repairs. Bought grill new and store assembled. Needed a few repairs before using product.
I would recommend this to a friend!
Response from weber.comBy Weber Grills, Consumer Care, October 17, 2022
Thank you for your feedback. We appreciate your patience with the unexpected repairs that your new grill needed. That is not the first impression we would want one of our long-time Weber fans to have!
Your satisfaction is our top priority, which is why we cover our grills with a comprehensive warranty.
We would like to know more about your experience. Please look for an email outreach from our Care team soon. Thank you!
Your satisfaction is our top priority, which is why we cover our grills with a comprehensive warranty.
We would like to know more about your experience. Please look for an email outreach from our Care team soon. Thank you!
Written by a customer while visiting weber.com
Posted by: Tom Siegf
from Mars pa
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Stove works great but here are options igniter stop working after fist week and impossible to show temperature unless you run an extension cord to find patio power to start up electronics
I would recommend this to a friend!
Response from weber.comBy Weber Grills, Consumer Care, November 14, 2022
Thank you for your feedback. Your satisfaction is important to us, and we apologize for the unexpected issue with your igniter. Your grill is backed with an outstanding warranty and our Care team is here to help.
Your grill can be powered by a USB-C Certified rechargeable power bank, giving you the freedom to use all of your grill features without plugging into an outlet or extension cord.
We want to help you get the most from your grilling experience. Please look for an email outreach from our Care team. Thank you!
Your grill can be powered by a USB-C Certified rechargeable power bank, giving you the freedom to use all of your grill features without plugging into an outlet or extension cord.
We want to help you get the most from your grilling experience. Please look for an email outreach from our Care team. Thank you!
Written by a customer while visiting weber.com
Posted by: Not that great!
from Florida, US
Gender:Male
Verified Purchase:Yes
Not that great. You need to control the gas flow!!!
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Consumer Care, March 21, 2023
We appreciate your feedback and we are sorry to learn that you are not yet impressed with your new Genesis grill. We expect the gas and temperature to be easy and straightforward to control.
Natural gas grills require a connection that is specific to the gas line at your home. We provide instructions in the Grill Owner's Guide for how to adapt your gas line connection to allow for the optimum recommended gas flow to your grill.
Our Care team would like to know more about your experience and offer our assistance. Please look for our email outreach soon. Thank you!
Natural gas grills require a connection that is specific to the gas line at your home. We provide instructions in the Grill Owner's Guide for how to adapt your gas line connection to allow for the optimum recommended gas flow to your grill.
Our Care team would like to know more about your experience and offer our assistance. Please look for our email outreach soon. Thank you!
Written by a customer while visiting weber.com
Posted by: Brian Bertsch
from Oregon
Verified Purchase:Yes
I've purchased five Weber gas grills in the last 8 years and this new model is a nice upgrade. Having the digital temp display for the grill and meat on the grill instead of using the app is more convenient.
I would recommend this to a friend!
Written by a customer while visiting weber.com