Customer reviews from weber.com
Weber - Genesis Smart SX-335 Natural Gas Grill - Stainless Steel
Average customer rating
4.3
(248 Reviews)
Rating breakdown 248 reviews
5 Stars
162
4 Stars
43
3 Stars
18
2 Stars
12
1 Star
13
84%of customers recommend this product.
(
163 out of
194)
Customer Reviews for Weber - Genesis Smart SX-335 Natural Gas Grill - Stainless Steel
Posted by: Overdone
Verified Purchase:Yes
Its a LOT of grill - more so than I anticipated. For an old guy (70) this grill can be daunting. The directions for using could have more clarity. The ONLY disappointment I have is there's no indication of the temperature within the cooking cavity of the grill
Response from weber.comBy Weber grills , Consumer care, April 24, 2023
Thank you for your feedback regarding the Genesis SX-335. We apologize for the confusion regarding the options for powering the Weber Connect Smart Module inside your grill.
You have the option of using a rechargeable power bank OR the power cord with your grill. The power bank should be USB-Certified and have a minimum of 10,000 mAh.
We understand that not everyone has access to an outdoor outlet and we want to include all of our grillers!
We hope this helps you feel more confident and excited about your new grill. Our Care team is reaching out now to make sure you have all the information that you need. Thank you for being a Weber fan!
You have the option of using a rechargeable power bank OR the power cord with your grill. The power bank should be USB-Certified and have a minimum of 10,000 mAh.
We understand that not everyone has access to an outdoor outlet and we want to include all of our grillers!
We hope this helps you feel more confident and excited about your new grill. Our Care team is reaching out now to make sure you have all the information that you need. Thank you for being a Weber fan!
Written by a customer while visiting weber.com
Customer Rating
1
Grill Cover Handle
on October 18, 2024
Posted by: Denver
from Denver, CO
Expertise:Intermediate
I tried to buy this grill 3 different times through Home Depot - It came delivered damaged each time; plastic grommets around grill handle attaching it to the grill cover continuously crack/broken; Weber per Home Depot would not send replacement parts - had to return entire grill each time
No, I would not recommend this to a friend.
Written by a customer while visiting weber.com
Posted by: Dwightferg
from WA
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
The only reason I gave 4 stars instead of 5 stars is the electric cord needs to be 2-3 feet longer. Other than that, it is a great grill!!!
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: DeWayne in Dallas
Verified Purchase:Yes
Th digital thermometer does not stay on constantly, I have to toggle it on and off to see temp.
For the money spent. It would have been nice to have an old school temperature gauge minted on the front face.
I’ve found it difficult to maintain a 225 degree temp.
For the money spent. It would have been nice to have an old school temperature gauge minted on the front face.
I’ve found it difficult to maintain a 225 degree temp.
Response from weber.comBy Weber grills , Consumer care, April 14, 2023
Thank you for your feedback and for your suggestion about the thermometer. We listen to our fans and want to provide the best experiences with our grills.
Our Care team would like to know more about your experience and offer our assistance. Please look for our email outreach. Thanks for being a Weber fan!
Our Care team would like to know more about your experience and offer our assistance. Please look for our email outreach. Thanks for being a Weber fan!
Written by a customer while visiting weber.com
Posted by: James M H
from Florida
Verified Purchase:Yes
Avoid the one. The other unit that has a traditional old fashion thermometer on the grill hood is the way to go. NOT this one that is electrical. It requires being plugged in either to a electrical outlet or a battery pack (Doesn't come with) to operate the digital thermometer. It is Weber quality over all other than this electrical necessity if you want to know the temperature. Would have been nice if it had both. I really wish I could exchange for the other model without this. Ruined the experience of excitement to learn I have this tethered necessity. If you are like most homes I don't have an electrical outlet close by. I'm using the battery packs, but that's ridiculous. I don't want to be bothered to unplug that after grilling. It may last 3-4 days and then you need to recharge. This is not a step forward in grilling. This is a step backwards. AVOID this one.
No, I would not recommend this to a friend.
Written by a customer while visiting weber.com
Posted by: Rl0008
from st. louis, mo
Gender:Male
Verified Purchase:Yes
It doesn't get as hot as I would like and it takes too long to warm up to grilling temperature. My other Genesis and my Summit grills get mush hotter.
No, I would not recommend this to a friend.
Response from weber.comBy Weber grills , Consumer care, May 29, 2023
We appreciate your feedback. We are very sorry to hear your Genesis SX-335 is not getting hot. We are here to help. We want to know more about your experience to further assist you. Our Care team is reaching out to assist you further. Please look for our outreach soon. Thank you!
Written by a customer while visiting weber.com
Posted by: Anonymous
Verified Purchase:Yes
This customer did not provide a text review.
Written by a customer while visiting weber.com
Posted by: Zozo
Gender:Female
Verified Purchase:Yes
High quality grill. Cooks everything to perfection. The side burner is a functional option. I’ve used the grill almost every day since I bought it.
I would recommend this to a friend!
Written by a customer while visiting weber.com