Customer reviews from weber.com
Weber - Genesis Smart SX-335 Natural Gas Grill - Stainless Steel
Average customer rating
4.3
(248 Reviews)
Rating breakdown 248 reviews
5 Stars
162
4 Stars
43
3 Stars
18
2 Stars
12
1 Star
13
84%of customers recommend this product.
(
163 out of
194)
Customer Reviews for Weber - Genesis Smart SX-335 Natural Gas Grill - Stainless Steel
Posted by: AzChuck49
Verified Purchase:Yes
Great grill. One issue is getting the sear burning to light
Written by a customer while visiting weber.com
Posted by: Olejio
Verified Purchase:Yes
I switched to this grill after Spirit. I am delighted. The family is happy.
Written by a customer while visiting weber.com
Posted by: BBQ Fan 1950
from Georgia
Verified Purchase:Yes
Great grill. Like the stainless steel grates. Maintains temperature well and is consistent across entire cooking surface with a minimum number of hot spots. Only regret is that there is no thermometer in the dome lid. Thus have to have Weber connect plugged in to see temperature inside grill. Would like to have both thermometers.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: NicholasG
from rhode island
Verified Purchase:Yes
Grill is amazing but temperature probe stopped reading correctly within two months of owning
Written by a customer while visiting weber.com
Posted by: Daniel77O
from South Carolina
Expertise:Intermediate
Verified Purchase:Yes
Outstanding Grill, supreme quality and functionality
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Colleen B
Verified Purchase:Yes
The grill itself works great. However, whoever thought it would be a good idea to have to plug it in to get the temperature is out of their mind. Having to have an extension cord run across the patio while cooking just so I can see the temperature is the dumbest design flaw I have ever seen.
Response from weber.comBy Consumer Care, Weber, June 22, 2024
Thank you for your feedback. We are sorry to hear you are disappointed with the design.
An external power bank can also power the Weber Connect module on your Genesis SX-335 Smart Gas Grill instead of plugging it into an outlet. Our Care Team will follow up to ensure we provide you with important information on powering up your grill's module with an auxiliary power input. Please look for an outreach from us soon. Thank you!
An external power bank can also power the Weber Connect module on your Genesis SX-335 Smart Gas Grill instead of plugging it into an outlet. Our Care Team will follow up to ensure we provide you with important information on powering up your grill's module with an auxiliary power input. Please look for an outreach from us soon. Thank you!
Written by a customer while visiting weber.com
Posted by: Cornell
from Blanchard, OK
Gender:Male
Verified Purchase:Yes
I love this grill, however if you’re cooking with your phone hooked up to the computer display and get out of range the electronics shut off but the gas doesn’t. This could create a severe safety situation.
I would recommend this to a friend!
Response from weber.comBy Weber Grills, Consumer Care, April 14, 2022
Thank you! We are happy to learn that you love your new grill! We appreciate your feedback and your concern about safety. Safety is also our primary concern for all of our grillers.
We always recommend keeping your grill within sight, and we do not suggest leaving a running grill unattended.
The Weber Connect Smart technology is an additional tool to allow you to prepare and monitor your food, but it is no replacement for supervision.
The Weber Connect hub should be turned off manually along with the grill when you are finished.
As a reminder, the gas should always be turned off at the tank or shut-off valve when a grill is not in use.
We want our grillers to have fun, be safe, and enjoy all of the new features our grills have to offer. Please look for an email outreach from our Support team soon.
We always recommend keeping your grill within sight, and we do not suggest leaving a running grill unattended.
The Weber Connect Smart technology is an additional tool to allow you to prepare and monitor your food, but it is no replacement for supervision.
The Weber Connect hub should be turned off manually along with the grill when you are finished.
As a reminder, the gas should always be turned off at the tank or shut-off valve when a grill is not in use.
We want our grillers to have fun, be safe, and enjoy all of the new features our grills have to offer. Please look for an email outreach from our Support team soon.
Written by a customer while visiting weber.com
Posted by: Michigan Bob
from Michigan
Gender:Male
Verified Purchase:Yes
The Genesis grill parts look to be quality workmanship, however the grill shipped with the wrong parts and I could not hook up the side burner, because the main grill assembly was for the unit without side burner. Thus I can't complete the assembly, so I am waiting for support from Weber to resolve it. Can only give two stars for now, waiting for Weber support. Still have unassembled parts in my garage. Had a prior Spirit grill, that was great.
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Consumer Care, May 22, 2023
Thank you for your feedback. We apologize for the unexpected mix-up! Our Care team is here to help get you grilling!
Your grill is covered by a comprehensive warranty. Please look for our email outreach soon. Thank you!
Your grill is covered by a comprehensive warranty. Please look for our email outreach soon. Thank you!
Written by a customer while visiting weber.com