Customer reviews from weber.com
Weber - Genesis Smart SX-335 Natural Gas Grill - Stainless Steel
Average customer rating
4.3
(277 Reviews)
Rating breakdown 277 reviews
5 Stars
180
4 Stars
48
3 Stars
19
2 Stars
14
1 Star
16
84%of customers recommend this product.
(
182 out of
217)
Customer Reviews for Weber - Genesis Smart SX-335 Natural Gas Grill - Stainless Steel
Posted by: Chris S. NY
from Westchester County, NY
Verified Purchase:Yes
The grill is great but their are definitely is an issue with the "smart" screen. During the daylight hours, especially in the sun, it is extremely difficult to read the screen. Even though the grill temperature is large, you have to play the game of looking at it from the right, left, etc to see the temperature. Forget about being able to see the food temperature which is much smaller numbers or the propane gas tank tank level. With today's technology this is a disgrace. I wish they had the old fashioned round temperature thermostat on the grill cover so I don't have to go crazy looking at the screen. At night there is not problem.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: JCJBMD
from Hawaii
Expertise:Intermediate
Verified Purchase:Yes
Unfortunately, requires 120v for “Smart” function to work which limits placement of the grill. Not sure why a battery function was not available.
No, I would not recommend this to a friend.
Response from weber.comBy Consumer Care, Weber, July 2, 2024
Thank you for your feedback. The Genesis SX-335 Smart Gas Grill module can also be powered with an auxiliary power input. Our Care Team will reach out to provide more information. Please look for an outreach from us soon. Thank you!
Written by a customer while visiting weber.com
Posted by: Colleen B
Verified Purchase:Yes
The grill itself works great. However, whoever thought it would be a good idea to have to plug it in to get the temperature is out of their mind. Having to have an extension cord run across the patio while cooking just so I can see the temperature is the dumbest design flaw I have ever seen.
Response from weber.comBy Consumer Care, Weber, June 22, 2024
Thank you for your feedback. We are sorry to hear you are disappointed with the design.
An external power bank can also power the Weber Connect module on your Genesis SX-335 Smart Gas Grill instead of plugging it into an outlet. Our Care Team will follow up to ensure we provide you with important information on powering up your grill's module with an auxiliary power input. Please look for an outreach from us soon. Thank you!
An external power bank can also power the Weber Connect module on your Genesis SX-335 Smart Gas Grill instead of plugging it into an outlet. Our Care Team will follow up to ensure we provide you with important information on powering up your grill's module with an auxiliary power input. Please look for an outreach from us soon. Thank you!
Written by a customer while visiting weber.com
Posted by: G. Bruce
from Casa Grande, AZ
Expertise:Intermediate
Verified Purchase:Yes
Confusing and/or misleading assembly guide coupled with bent parts led to a shoddy grill whose ignition system would not operate when all was said and done.
No, I would not recommend this to a friend.
Written by a customer while visiting weber.com
Posted by: Phil Blue
from Blue Point, NY
Verified Purchase:Yes
I should’ve purchased a less expensive model. I hate the fact that in order to read grill temp the grill has to be plugged into either a wall outlet or an external battery. Almost prefer my much older Spirit.
No, I would not recommend this to a friend.
Response from weber.comBy Weber grills, June 12, 2024
Your feedback is very important to us. The Connect feature is great to have to monitor the grill from the app and is easier to see the display from a distance. If you have any questions regarding the Connect module please let us know. We will be sure to share your comments with our team. Our Care team will reach out to follow up. Please look for an outreach email from us soon. Thank you!
Written by a customer while visiting weber.com
Posted by: Hallcreek
Verified Purchase:Yes
My old Genesis was about 30 years old and even the spark starter was still working. But it was past time to make some changes.
This new machine seems formidable. It took two of us old folks and both the book and the BILT app two half days to put it together, and we had only the three expected screws left over.
Works very well. Lots of even heat. Now we need to master the electronics with my iPhone app.
Looks really good, and I think I can expect another 30 years of happy grilling.
This new machine seems formidable. It took two of us old folks and both the book and the BILT app two half days to put it together, and we had only the three expected screws left over.
Works very well. Lots of even heat. Now we need to master the electronics with my iPhone app.
Looks really good, and I think I can expect another 30 years of happy grilling.
Written by a customer while visiting weber.com
Posted by: Pottifer
from Illinois
Expertise:Intermediate
Verified Purchase:Yes
Awesome grill and I've always loved Weber. Just missing one thing, and that's the LED handle that comes with the natural gas and 4 burner options. I wish it was an option to buy as an upgrade.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: TELEGEM
from ALABAMA COAST
Verified Purchase:Yes
poor external design display weak light cant view from patio during day at all barely see
it at night
Cord hanging down exposed is nuisance and dangerous no mechanical temp gauge if not plugged in
ad said and showed lighted burner knobs not so ! large gap in storage doors allows pation insects wasp inside alL in all 22 yr Gensis owner VERY DISAPPOINTING GRILL
it at night
Cord hanging down exposed is nuisance and dangerous no mechanical temp gauge if not plugged in
ad said and showed lighted burner knobs not so ! large gap in storage doors allows pation insects wasp inside alL in all 22 yr Gensis owner VERY DISAPPOINTING GRILL
No, I would not recommend this to a friend.
Response from weber.comBy Weber grills, May 11, 2024
Your feedback is a very valuable part of our process. We are very sorry to hear you are not completely satisfied with your new Genesis grill. We want to know more and offer our assistance. Please look for an outreach email from our Care team soon. Thank you!
Written by a customer while visiting weber.com