We appreciate your feedback on the Pulse 2000. What’s better than seeing a deep sear mark on your meat? The key to accomplishing these results is to keep your food in place. To properly sear food on this unit, here are some helpful steps.

1. Turn the control knob(s) to the high setting and preheat the grill to 500°F (260°C).

2. Brush the cooking grates clean with a stainless steel bristle grill brush.

3. Adjust the setting to the temperature noted in the recipe.

4. Place food on cooking grates and close the lid of the grill.

5. Turn your food only once during the grilling time. Lift the lid only to turn the food or check for the doneness at the end of the recommended grilling time.

Sometimes we tend to flip our food before it reaches the desired level of color and flavor. In nearly all cases, you should turn food just once. If you are moving it more than that, you are probably also opening the lid too often which causes its own set of problems. So step back and trust the grill.

We would like to know more about your experience and offer our support. Please look for our email outreach soon. Thank you!