Customer reviews from weber.com
Weber - Genesis E-435 Natural Gas Grill - Black
Average customer rating
4.6
(832 Reviews)
Rating breakdown 832 reviews
5 Stars
642
4 Stars
95
3 Stars
48
2 Stars
19
1 Star
28
92%of customers recommend this product.
(
624 out of
678)
Customer Reviews for Weber - Genesis E-435 Natural Gas Grill - Black
Posted by: Crusher76
Verified Purchase:Yes
The grill works good. Taking a little time to get used to from my old grill cause the burners are lower. Hope it last the 22 years my Napoleon grill lasted.
Gave it 3 stars because of the following:
1.) The automated website, with step by step instructions to assists you in assembling the grill was bad. I couldn't get the site to work properly. It kept giving a grill with the assembly instructions that wasn't even close to mine. So ended up using the instruction that came with the grill which were VERY VAGUE.
2.) In the very vague instructions as you start assembling the base it shows that there are yellow dots on one side and base. These two yellow dots were suppose to align the assembly so other parts will fit properly. Will, my grill had the dots put on by a Friday ready to leave worker or, a temp worker or, someone who didn't care, for I had to tear everything apart and flip the base to get everything to fit properly.
3.) The instructions on how to run the igniter wires were hard to figure out and no mention of color coding in the instructions.
4.) Assembling the grill was more difficult then what it should have been. The person who wrote these instructions should assemble a grill as how the instructions were written, not because he knows it goes this way.
5.) I also feel it was overpriced by about $200. I couldn't buy the grill without the side burner, something I'll never will use. The free meat thermometer is useless to any BBQ guy who uses his eyes and juice flow for doneness.
Gave it 3 stars because of the following:
1.) The automated website, with step by step instructions to assists you in assembling the grill was bad. I couldn't get the site to work properly. It kept giving a grill with the assembly instructions that wasn't even close to mine. So ended up using the instruction that came with the grill which were VERY VAGUE.
2.) In the very vague instructions as you start assembling the base it shows that there are yellow dots on one side and base. These two yellow dots were suppose to align the assembly so other parts will fit properly. Will, my grill had the dots put on by a Friday ready to leave worker or, a temp worker or, someone who didn't care, for I had to tear everything apart and flip the base to get everything to fit properly.
3.) The instructions on how to run the igniter wires were hard to figure out and no mention of color coding in the instructions.
4.) Assembling the grill was more difficult then what it should have been. The person who wrote these instructions should assemble a grill as how the instructions were written, not because he knows it goes this way.
5.) I also feel it was overpriced by about $200. I couldn't buy the grill without the side burner, something I'll never will use. The free meat thermometer is useless to any BBQ guy who uses his eyes and juice flow for doneness.
Response from weber.comBy Weber Grills, Consumer Care, July 15, 2022
Thanks for taking the time to share feedback with us on your new grill. We are sorry to hear about the trouble with the assembly instructions, we will make sure that your specific feedback is passed along to the team. It sounds like you have everything together already but if not you might check out the BILT app for a visual step by step assembly guide. Our reviews team will follow up with you. Thanks!
Written by a customer while visiting weber.com
Posted by: Andy 1010
from Forked River, NJ
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
I bought this grill for myself as a retirement present. It is replacing my 16 year old Summit which really is like new. I was planning on getting another Summit, but there really have not been many changes to the grill over the years I owned mine.
The new Genesis has so many great features and allows me to do things I just could not do with my old grill. The Weber crafted accessories are fabulous. We have used the Pizza stone, sear grate and griddle. All add a dimension to the grill that just change the way you use it. The griddle lets you make breakfast for a crowd pretty much all at once. No one has to wait for french toast or pancakes since you can make a bunch at a time. The pizza stone lets you make great crafted pies. The only downside has been the rotisserie accessory that just does not seem to fit. Working with Weber now to figure that out.
The grill itself is great. The button ignition is so much better than pushing in the knobs and the storage bin on the end is so useful. Holds all of the grill accessories.
All in all an outstanding package that I am sure, based on how it is made and how I care for it will last for years to come.
The new Genesis has so many great features and allows me to do things I just could not do with my old grill. The Weber crafted accessories are fabulous. We have used the Pizza stone, sear grate and griddle. All add a dimension to the grill that just change the way you use it. The griddle lets you make breakfast for a crowd pretty much all at once. No one has to wait for french toast or pancakes since you can make a bunch at a time. The pizza stone lets you make great crafted pies. The only downside has been the rotisserie accessory that just does not seem to fit. Working with Weber now to figure that out.
The grill itself is great. The button ignition is so much better than pushing in the knobs and the storage bin on the end is so useful. Holds all of the grill accessories.
All in all an outstanding package that I am sure, based on how it is made and how I care for it will last for years to come.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Mikesp1976
from Tennessee
Gender:Male
Verified Purchase:Yes
Id love to be able to give this grill a proper rating but I havent been able to use it since buying it almost a month ago. The LP regulator hose is leaking and needs replaced. I spoke with Weber customer service about 3 weeks ago concerning this. They assured me that a new regulator hose would be shipped to me. I still have not received the replacement regulator hose.
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Consumer Care , July 31, 2022
Thank you for your feedback. We are very sorry to learn that your grill arrived damaged. We test all of our regulators before they leave the warehouse to try to prevent this from happening. We apologize for the inconvenience!
Our Care team is working to ensure your replacement arrives as soon as possible. Please look for our email outreach with more information. Thank you for your patience and for being a Weber fan!
Our Care team is working to ensure your replacement arrives as soon as possible. Please look for our email outreach with more information. Thank you for your patience and for being a Weber fan!
Written by a customer while visiting weber.com
Customer Rating
5
Awesome Grill
on August 17, 2022
Posted by: PoochieOSU
So far, so good. It was missing a tank scale but Weber immediately helped me get that resolved. Also, the foldable upper rack initially laid at an angle, but is designed to lay flat when weight/heat applied. Love it.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Mitch from Washington
from Washington
Gender:Male
Verified Purchase:Yes
Very controllable heating. Even heating across entire barbecue. Relatively easy cleaning. The barbecue makes me look good!
Written by a customer while visiting weber.com
Posted by: Jimmy3
from Chicago
Gender:Male
Verified Purchase:Yes
I have had Weber grills for the last 30 years. Each time I get a new one, the engineering and design keeps getting better. Couldn’t be happier with the quality and performance.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Keith.
from Staten Island NY
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
I was highly recommended to get a Weber Grill by all my friends and I am really enjoying my new grill.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Stan N
from Arlington, TX
Gender:Male
Verified Purchase:Yes
Phenomenal searing feature to go with the Weber reliability and standard of excellence in the grilling world make me a happy man (and cook)!
I would recommend this to a friend!
Written by a customer while visiting weber.com