Customer Reviews for Weber - Genesis E-435 Natural Gas Grill - Black
Customer Rating
5
Awesome Grill
on August 17, 2022
Posted by: PoochieOSU
So far, so good. It was missing a tank scale but Weber immediately helped me get that resolved. Also, the foldable upper rack initially laid at an angle, but is designed to lay flat when weight/heat applied. Love it.
I have had Weber grills for the last 30 years. Each time I get a new one, the engineering and design keeps getting better. Couldn’t be happier with the quality and performance.
Great cast iron body. To much cheap plastic. Castor/wheels aren’t very tough. Top should have been a few inches higher for using rotisserie. Works well but I feel it is over priced compared to other brands. The true test will be how long it lasts.
I would recommend this to a friend!
Response from weber.comBy Weber grills , Consumer care, November 15, 2022
We appreciate your feedback regarding the Genesis S-435. We are so sorry to hear of your dissatisfaction. Your grill is backed by a generous warranty and we will always stand behind our products. If there is an issue with any of the parts or function of the grill we will be sure to take care of it under warranty. Our Care team will be reaching out to follow up. Please look for our outreach soon. Thank you!
Response from weber.comBy Weber Grills, Consumer Care, December 7, 2022
Thank you for being a Weber fan! We are thrilled that you are loving your new grill. We appreciate your feedback!
We have a cover designed to fit the Genesis 2022, you might have the Genesis cover, which would be tight on your grill. You will want to look for cover 7758, you can view it here: https://www.weber.com/US/en/accessories/grill-covers/premium-grill-cover-%E2%80%93-7758/7758.html
We would like to confirm that you have the correct cover for your grill and offer our assistance. All of our premium grill covers carry a 3-year warranty.
Please look for an email outreach from our Care team. Thanks again!