Customer reviews from weber.com
Weber - Genesis E-435 Natural Gas Grill - Black
Average customer rating
4.6
(633 Reviews)
Rating breakdown 633 reviews
5 Stars
494
4 Stars
72
3 Stars
36
2 Stars
13
1 Star
18
93%of customers recommend this product.
(
480 out of
517)
Customer Reviews for Weber - Genesis E-435 Natural Gas Grill - Black
Posted by: John Milley
from Brooklyn NY
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Great grill; for the price of this grill it should have had 9mm stainless steel grates in stead of 7mm.
I would recommend this to a friend!
Response from weber.comBy Weber Grills, Consumer Care, June 6, 2022
hank you for your feedback. Congratulations on your new Weber Genesis grill! We love that you are having a great experience!
We appreciate your feedback about the grates on your grill. Our products are built from high-quality materials and backed by a generous warranty.
We would like to know more about your experience. Please look for an email from our team soon. Thank you again and happy grilling!
We appreciate your feedback about the grates on your grill. Our products are built from high-quality materials and backed by a generous warranty.
We would like to know more about your experience. Please look for an email from our team soon. Thank you again and happy grilling!
Written by a customer while visiting weber.com
Posted by: Oscar3
Verified Purchase:Yes
This is my 3rd Weber gas grill. The S435 is the biggest and lowest quality of the 3. First, the gasser has the thinnest metal of any Weber cooker I've owned. Second, assembly wasn't as easy as it could be because screws were missing from the bags and Weber uses too much packaging. Third and most importantly, the grill igniter system was defective. Customer service did respond and replaced the entire ignition system so it works as designed. This will be my last Weber. If it doesn't last, I will replace with another better quality cooker.
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Consumer Care, July 11, 2022
Thank you for your feedback and for being a long-time Weber fan. It means a lot to us that you have continued to choose to grill with Weber throughout the years.
However, we are sorry to learn that the first impression of your grill left you feeling disappointed. That is certainly not the experience we hoped you would have!
We stand by the quality of our grills, as evidenced by the outstanding warranty protection that comes standard with every grill we make. We expect your grill to be long-lasting and high-quality.
Thank you for your patience with the unexpected issues with your igniter and hardware. It is good to know that our Support team was able to provide the assistance you needed.
We will follow up with you soon to make sure everything is going great. Thanks again for being an awesome Weber fan!
However, we are sorry to learn that the first impression of your grill left you feeling disappointed. That is certainly not the experience we hoped you would have!
We stand by the quality of our grills, as evidenced by the outstanding warranty protection that comes standard with every grill we make. We expect your grill to be long-lasting and high-quality.
Thank you for your patience with the unexpected issues with your igniter and hardware. It is good to know that our Support team was able to provide the assistance you needed.
We will follow up with you soon to make sure everything is going great. Thanks again for being an awesome Weber fan!
Written by a customer while visiting weber.com
Posted by: Mark Mackmin
from Corolla, NC.
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
The product rusts unlike the 2 Weber 3 burners I had before. Not sure what is going on with the materials used. The new design is great. Love it. In less than 30 days surface rusting is beyond normal. After jumping through some hoops the specialist team did send me new doors. But I know the hood is going to rust. Hopefully Weber will send a new hood. I would steer people to the black enameled hood. Love the design- shocked by a Weber rusting like this.
I would recommend this to a friend!
Response from weber.comBy Weber Grills, Consumer Care, July 11, 2022
Thank you for your feedback. We are surprised to hear that your grill is in this condition, as regular maintenance should keep your grill's surfaces in top shape. Please accept our apologies for the disappointment.
It is possible for grease from cooking to accumulate on your grill which can accelerate corrosion if it is not cleaned. At the first sign of discoloration, we recommend using a rust cleaner like Bar Keeper's Friend to remove the spot. If left untreated, any steel surface exposed to moisture, high heat, and air will rust.
Please look for an email follow-up from our team. Thank you!
It is possible for grease from cooking to accumulate on your grill which can accelerate corrosion if it is not cleaned. At the first sign of discoloration, we recommend using a rust cleaner like Bar Keeper's Friend to remove the spot. If left untreated, any steel surface exposed to moisture, high heat, and air will rust.
Please look for an email follow-up from our team. Thank you!
Written by a customer while visiting weber.com
Posted by: BobDmc
from NE Tennessee
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
By far the best grill I've ever owned. I especially love how easy it is to clean. Starts fast and can easily reach 600 degrees. Cooks evenly and the extra space with the fold out second level allows me to finish meats for anyone who likes little or no pink.
Written by a customer while visiting weber.com
Posted by: K Filet
from North Carolina
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
The Genesis is what you pay for… the ultimate backyard grill! Weber quality is shining through out the entire product. The assembly is smooth and can be efficiently done with one person in about 3-4 hours. Set yourself an afternoon to get it done and then reward yourself with the best grilled meal of your life for dinner. The sear zone is so fun to work with really provides that nice crisp on your meats. I have enjoyed everything so far about the grill and am looking forward to many years to come!
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Marc GB
from Texas
Gender:Male
Verified Purchase:Yes
Very pleased with this natural gas grill. Gets hot fast, and now i never have to go fill up propane tanks for it.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: AA Flier
from West Chester PA
Expertise:Intermediate
Verified Purchase:Yes
I bought this grill to take the place of an earlier (2017) four burner Genesis grill that worked just fine but which lacked a sear zone and related extra burner. I was impressed with the very flexible grate design and functionality provided by the new grill version and - yes - the sear zone does exactly what it is supposed to do.
However, having left the new grill without its cover on on one occasion where there was a rainstorm, I discovered that the new Genesis was much less watertight than the older version, so ALWAYS use a cover between uses - otherwise the enclosure under the grill becomes totally soaked.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Unhappy with grill
from Monroe, New Jersey
Expertise:Intermediate
Verified Purchase:Yes
The grill came damaged from Lowe's. The handle was dented and I spent 1 1/2 hours at the store while they got me a new handle. The scale for the propane tank does not work and the cabinet doors do not stay open. The grill does not get as hot as advertised and after being on the phone multiple times with Lowe's about all of this nothing has been fixed
No, I would not recommend this to a friend.
Written by a customer while visiting weber.com