Customer reviews from weber.com
Weber - Genesis E-435 Natural Gas Grill - Black
Average customer rating
4.6
(633 Reviews)
Rating breakdown 633 reviews
5 Stars
494
4 Stars
72
3 Stars
36
2 Stars
13
1 Star
18
93%of customers recommend this product.
(
480 out of
517)
Customer Reviews for Weber - Genesis E-435 Natural Gas Grill - Black
Posted by: Bozley
from Canfield, OH
Gender:Male
Verified Purchase:Yes
I really like the grill, but the lid bumpers have already broken and now the lid is making metal to metal contact with the lower box.
I would recommend this to a friend!
Response from weber.comBy Weber Grills, Consumer Care, June 1, 2022
Thank you for your feedback. Your satisfaction is very important to us and we're happy to know you are enjoying your new grill!
We are sorry to learn that your lid bumpers are not performing as expected. We produce products that are meant to be long-lasting! Occasional imperfections can arise during manufacturing despite our best effort to avoid them. For that reason, we back our products with a generous warranty.
We appreciate your patience and understanding! Our Support team is sending a set of replacement lid bumpers. Please look for our email follow-up soon! Thank you!
We are sorry to learn that your lid bumpers are not performing as expected. We produce products that are meant to be long-lasting! Occasional imperfections can arise during manufacturing despite our best effort to avoid them. For that reason, we back our products with a generous warranty.
We appreciate your patience and understanding! Our Support team is sending a set of replacement lid bumpers. Please look for our email follow-up soon! Thank you!
Written by a customer while visiting weber.com
Posted by: RWall
from Dallas, Texas
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
The grill deserves a 5-star rating. Maintaining the correct temperature is a breeze regardless of what you are grilling, and I love the sear burner. Cleanup is also much easier than with my previous grills.
I deducted one star due to difficulty in manipulating the propane tank (which weighs ~17 pounds when full). You have to manipulate it by extending the tank at arms length in side the cabinet while squatting or kneeling. Some with lower back issues won’t be able to hang the tank and will need to solicit assistance.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: ScotR
from Cleveland, OH
Gender:Male
Verified Purchase:Yes
Final product seems pretty good. Expensive, directions were not great, was short screws, and one piece had multiple paint dipping gaps and also required replacement. Service replacement was pretty prompt on both items, but was unexpected on such a pricey grill.
I would recommend this to a friend!
Response from weber.comBy Weber Grills, Consumer Care, May 31, 2022
Thank you for your feedback. We are happy that you love your grill!
We want all of our grillers to feel confident that we will have their back any time they need us! We normally would never expect a new grill to need replacement parts, and we apologize for the inconvenience. We appreciate you contacting our Support team and giving us the opportunity to correct the issue.
We would like to express our appreciation and make sure you have everything you need. Please look for an email outreach from us soon. Thank you and grill on!
We want all of our grillers to feel confident that we will have their back any time they need us! We normally would never expect a new grill to need replacement parts, and we apologize for the inconvenience. We appreciate you contacting our Support team and giving us the opportunity to correct the issue.
We would like to express our appreciation and make sure you have everything you need. Please look for an email outreach from us soon. Thank you and grill on!
Written by a customer while visiting weber.com
Customer Rating
5
High quality grill
on June 2, 2022
Posted by: EPH17
from El Paso
Gender:Female
Expertise:Intermediate
This is my second Weber grill (I also have a charcoal grill) and I could not be happier with them. They are substantial and well-made. I have only used this gas grill a few times so far, but could not be more pleased. It heats evenly; therefore, it cooks evenly. I am looking forward to purchasing the accessories. It was easy to assemble, but I found the app confusing and preferred to use the manual that came with the grill.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Billonthegrill
from Alabama
Gender:Male
Verified Purchase:Yes
Truly impressed with this grill. It comes up to temperature and maintains temperature very well.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Replacer
Verified Purchase:Yes
Great grill. The prior grill was purchased in 2003. The many new features were great, including a thermometer, piezo-electric ignition, and hooks/cabinets.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: olesalt
from NC
Gender:Male
Verified Purchase:Yes
First time Weber owner don’t know why I waited so long to purchase one but I’m sure glad I did. This thing is amazing, even temperature across cooking surface and the sear zone is great for steaks well constructed
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: H. Fagel
from Las Vegas
Verified Purchase:Yes
Outstanding and consistent flame with high temps in minutes and sustainable low temps without issues. I have truly enjoyed cooking on this beautiful grill.
I would recommend this to a friend!
Written by a customer while visiting weber.com