Customer reviews from weber.com
Weber - Genesis E-435 Natural Gas Grill - Black
Average customer rating
4.6
(832 Reviews)
Rating breakdown 832 reviews
5 Stars
642
4 Stars
95
3 Stars
48
2 Stars
19
1 Star
28
92%of customers recommend this product.
(
624 out of
678)
Customer Reviews for Weber - Genesis E-435 Natural Gas Grill - Black
Posted by: Anonymous
from Lincolnton NC
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Cooks as good as propane grill will.
Don’t hold smoke well ,but can smoke in it.
Works like it should when using the rotisserie and holds very good temp. Some assembly required.
Don’t hold smoke well ,but can smoke in it.
Works like it should when using the rotisserie and holds very good temp. Some assembly required.
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Consumer Care, March 20, 2022
Thank you for your feedback! We are glad to hear that you are using your new grill to do exciting things like smoking and rotisserie grilling.
We apologize for any inconvenience you experienced during assembly. The BILT app is recommended as a supplementary tool to make assembly easier.
We would like to know more about your experience and offer our assistance to help you get the most from your grill. Please look for an email outreach from our Support team. Thanks for being a Weber fan!
We apologize for any inconvenience you experienced during assembly. The BILT app is recommended as a supplementary tool to make assembly easier.
We would like to know more about your experience and offer our assistance to help you get the most from your grill. Please look for an email outreach from our Support team. Thanks for being a Weber fan!
Written by a customer while visiting weber.com
Posted by: MoeJo
from Jensen Beach, FL
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
The grill itself seems well built and was relatively easy to put together…although time consuming.
However, for such an expensive grill the electric start for the main grill burners wouldn’t work. Spoke to Weber and they sent out replacement parts. Still doesn’t work
Now, the grill still works if you manually start it and it seems to cook well, but I’m greatly disappointed in the lack of electric starting in such an expensive piece of outdoor cooking equipment.
I expected better.
However, for such an expensive grill the electric start for the main grill burners wouldn’t work. Spoke to Weber and they sent out replacement parts. Still doesn’t work
Now, the grill still works if you manually start it and it seems to cook well, but I’m greatly disappointed in the lack of electric starting in such an expensive piece of outdoor cooking equipment.
I expected better.
No, I would not recommend this to a friend.
Response from weber.comBy Weber grills , Consumer care, April 24, 2023
Thank you for your feedback. We are so sorry to hear your igniter is still not working. We are happy to help get this resolved quickly. Our Care team is reaching out to assist you further. Please look for our outreach soon. Thank you!
Written by a customer while visiting weber.com
Posted by: Bob BB
Verified Purchase:Yes
It's defective and support wouldn't resolve the problem.
Response from weber.comBy Weber grills , Consumer care, June 9, 2023
We appreciate your feedback. We are so sorry to hear about your experience. This is not the way we want our valued Weber fans to feel. We are here to help. Our Care team will be reaching out to assist you further. Please look for our outreach soon. Thank you!
Written by a customer while visiting weber.com
Posted by: Rocklin
Verified Purchase:Yes
Side burner was not working when I first used the grill. I called Weber and ordered a part, I’ve been waiting for at least a month.
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Consumer Care, June 27, 2022
Congratulations on your new Genesis grill. We are sorry to hear about the side burner not working, that is not the experience we want our loyal Weber fans to have.
There are a couple of things that can be happening and we are confident our Genesis team can get you back up and running. Please look for an outreach email from our Support team, thanks!
There are a couple of things that can be happening and we are confident our Genesis team can get you back up and running. Please look for an outreach email from our Support team, thanks!
Written by a customer while visiting weber.com
Posted by: Jeff Bean
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
My grill hasn't worked right since I bought it. the igniter STILL wont work after 4 or 5 emails with service support to trouble shoot.
Response from weber.comBy Weber Grills, Consumer Care, June 29, 2022
Thank you for your feedback regarding your Genesis E-435. We are so sorry to learn of your frustration with your grill's igniter not working. We expect the ignition system to provide consistent results!
It is possible that the igniter electrodes that light your burners shifted during shipping or assembly. We recommend checking the end of the burners to confirm each electrode is parallel to the top of the burner.
We also recommend checking the wire connections at your igniter module under the grill.
Please look for an email outreach from our Support team soon. We look forward to helping you get this solved. Thank you!
It is possible that the igniter electrodes that light your burners shifted during shipping or assembly. We recommend checking the end of the burners to confirm each electrode is parallel to the top of the burner.
We also recommend checking the wire connections at your igniter module under the grill.
Please look for an email outreach from our Support team soon. We look forward to helping you get this solved. Thank you!
Written by a customer while visiting weber.com
Customer Rating
1
CAUTION: PURCHASING PROPANE MODEL FOR NATURAL GAs
on May 7, 2025
Posted by: Anonymous
Verified Purchase:Yes
I purchased the Propane model with intent to convert to natural gas with "commercially available" conversion kits for this purpose. When assembling, I called your helpline and was told that Weber does not recognize the use of conversion kits to natural gas, and warranty is voided. i packed up the pieces and thankfully, COSTCO accepted return of the propane model opened box. When I check to see the cost of a natural gas unit, it is about $400 more. The conversion kit is about $100. Your helpline would not help me determine what parts are different (other than the ports) to spend $400 extra for $100 of duplicated parts.
Response from weber.comBy Consumer Care, Weber, May 9, 2025
Your feedback is very important to us. We're sorry to hear about your disappointing experience. Our Care Team will reach out to discuss our policy regarding fuel conversions. Please look for an outreach email from us soon. Thank you!
Written by a customer while visiting weber.com
Posted by: Anonymous
Gender:Male
Verified Purchase:Yes
We absolutely love our Weber. Cook on it nearly every night. No end to its features and possibilities. Thank you, Weber, for a really quality product. And thank you, Emily, for being a great asset to Weber!!!
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: JamesFrampton
from Port Orange Florida
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
I like the grill but I have to light it manually as the igniter doesn't work. I have contacted Angel in customer service but he seems to think I should repair it myself. I am old and have knee and back problems and can't crawl around under the grill to diagnose and repair it and I don't think I should be expected to. Please let me know your thoughts on the issue.
I would recommend this to a friend!
Response from weber.comBy Weber Grills, Consumer Care, July 23, 2022
Thank you for your feedback. We are so sorry to learn of your frustration with your Genesis E-435 igniter not working. We expect the ignition system to provide consistent results!
If you are not hearing a clicking noise when you press the igniter button, it is possible that the igniter electrodes that light your burners shifted during shipping or assembly. We recommend checking the end of the burners to confirm each electrode is parallel to the top of the burner.
We also recommend checking the wire connections at your igniter module under the grill.
Please look for our email outreach from our Support team soon. We look forward to helping you get this solved. Thank you!
If you are not hearing a clicking noise when you press the igniter button, it is possible that the igniter electrodes that light your burners shifted during shipping or assembly. We recommend checking the end of the burners to confirm each electrode is parallel to the top of the burner.
We also recommend checking the wire connections at your igniter module under the grill.
Please look for our email outreach from our Support team soon. We look forward to helping you get this solved. Thank you!
Written by a customer while visiting weber.com