Customer reviews from weber.com
Weber - Genesis E-435 Natural Gas Grill - Black
Average customer rating
4.6
(739 Reviews)
Rating breakdown 739 reviews
5 Stars
576
4 Stars
85
3 Stars
44
2 Stars
15
1 Star
19
93%of customers recommend this product.
(
562 out of
604)
Customer Reviews for Weber - Genesis E-435 Natural Gas Grill - Black
Posted by: Jeff Bean
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
My grill hasn't worked right since I bought it. the igniter STILL wont work after 4 or 5 emails with service support to trouble shoot.
Response from weber.comBy Weber Grills, Consumer Care, June 29, 2022
Thank you for your feedback regarding your Genesis E-435. We are so sorry to learn of your frustration with your grill's igniter not working. We expect the ignition system to provide consistent results!
It is possible that the igniter electrodes that light your burners shifted during shipping or assembly. We recommend checking the end of the burners to confirm each electrode is parallel to the top of the burner.
We also recommend checking the wire connections at your igniter module under the grill.
Please look for an email outreach from our Support team soon. We look forward to helping you get this solved. Thank you!
It is possible that the igniter electrodes that light your burners shifted during shipping or assembly. We recommend checking the end of the burners to confirm each electrode is parallel to the top of the burner.
We also recommend checking the wire connections at your igniter module under the grill.
Please look for an email outreach from our Support team soon. We look forward to helping you get this solved. Thank you!
Written by a customer while visiting weber.com
Posted by: Anonymous
Gender:Male
Verified Purchase:Yes
We absolutely love our Weber. Cook on it nearly every night. No end to its features and possibilities. Thank you, Weber, for a really quality product. And thank you, Emily, for being a great asset to Weber!!!
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: JamesFrampton
from Port Orange Florida
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
I like the grill but I have to light it manually as the igniter doesn't work. I have contacted Angel in customer service but he seems to think I should repair it myself. I am old and have knee and back problems and can't crawl around under the grill to diagnose and repair it and I don't think I should be expected to. Please let me know your thoughts on the issue.
I would recommend this to a friend!
Response from weber.comBy Weber Grills, Consumer Care, July 23, 2022
Thank you for your feedback. We are so sorry to learn of your frustration with your Genesis E-435 igniter not working. We expect the ignition system to provide consistent results!
If you are not hearing a clicking noise when you press the igniter button, it is possible that the igniter electrodes that light your burners shifted during shipping or assembly. We recommend checking the end of the burners to confirm each electrode is parallel to the top of the burner.
We also recommend checking the wire connections at your igniter module under the grill.
Please look for our email outreach from our Support team soon. We look forward to helping you get this solved. Thank you!
If you are not hearing a clicking noise when you press the igniter button, it is possible that the igniter electrodes that light your burners shifted during shipping or assembly. We recommend checking the end of the burners to confirm each electrode is parallel to the top of the burner.
We also recommend checking the wire connections at your igniter module under the grill.
Please look for our email outreach from our Support team soon. We look forward to helping you get this solved. Thank you!
Written by a customer while visiting weber.com
Posted by: Map40
from Florida
Gender:Male
Verified Purchase:Yes
The assembly process is very difficult because the instructions on paper don't match the instructions on line, and neither those two match the packaging the grill came with. Boxes labeled with sharpies, content misplaced and content mixed in different boxes was a nightmare. Add to threefold that the grill in the paper instructions and the grill in the on line instructions were different to the grill i got (same model number, but seemed to be different model year) For example, the grill on line had a long rear axle and 2 big round wheels, the paper instructions had 2 locking casters but in reality i got regular faster of different size
No, I would not recommend this to a friend.
Response from weber.comBy Weber grills , Consumer care, November 4, 2022
Thank you for your feedback regarding your Genesis E-435 gas grill. We are very sorry to hear about your experience with the instruction not matching and the content in the boxes being mixed up. This is very unusual. Our apologies for any frustration this caused you. Our Care team will be reaching out to assist you further. Please look for our outreach soon. Thank you!
Written by a customer while visiting weber.com
Posted by: TK NotImpressed
from Scottsdale AZ
Gender:Female
Expertise:Intermediate
Verified Purchase:Yes
Husband put it together, husband is good at that stuff. We started the grill to be sure it worked. Went back to start it the next day and the ignitor switch was broken. After ONE DAY. Yes the wires have been checked, yes we went through troubleshooting. But for this cost I expect it to work longer than ONE DAY.
No, I would not recommend this to a friend.
Response from weber.comBy Weber grills , Consumer care, June 23, 2023
We appreciate your feedback. We are so sorry to hear your igniter button broke. Your grill comes with an extensive warranty and we will always stand behind our products. Our Care team is reaching out to assist you further. Please look for our outreach soon. Thank you!
Written by a customer while visiting weber.com
Posted by: Derek G. Horn
from Mason Mi
Verified Purchase:Yes
I purchased a floor model. Installation, warranty booklets and all other papers were not with it. Called Weber to get copies. Was told to download. I dont want papers off my printer. I would like the booklets.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Kevin this is my real nam
from Canton georgia
Verified Purchase:Yes
Your dials are upset down this is concerning due to the fact that im 63 years old and everything is upset down. I gave away my 3 burner genius with the dials correct and hate myself for getting ride of it.
No, I would not recommend this to a friend.
Response from weber.comBy Weber grills, January 31, 2025
Thank you for your feedback. So sorry to hear you are not completely satisfied with your grill. We want to know more and offer our assistance. Please look for an email outreach from us soon. Thank you!
Written by a customer while visiting weber.com
Posted by: JamesM!
from Denver,CO
Gender:Male
Verified Purchase:Yes
I am unable to get enough heat to sear meat, even in the "sear zone." I am very unhappy with this and hope there is a fix.
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Consumer Care, June 19, 2022
Thank you for your feedback. We expect our grills to provide steady, even heat. It sounds like your grill might be in "bypass mode," causing the low temperature you are experiencing. What’s happening is that the regulator thinks there’s a gas leak, so it reduces the pressure.
First, rule out a gas leak by performing a soapy-water leak test per the instructions in you grill owner's guide. You can also click the link below for help: https://consumer-care.weber.com/hc/en-us/articles/360023849891-How-do-I-perform-a-gas-leak-test-on-my-grill-
Your grill should easily reach 500F, which is hot enough to cook and sear. If there is no leak, then it's possible your grill is in a safety mode called "bypass." Follow these instructions to reset the bypass safety mode. This is not only the reset, but how you want to light your grill each and every time.
Open the lid
Make sure all knobs are in the off position (including side burner if applicable)
Turn your LP tank on all the way
Wait 60 seconds
Turn the first burner to start/high
Hit your igniter
Turn on all remaining main burners, one by one
Close the lid
Let your grill preheat to 500-550°F
Your experience is very important to us. Please look for an email follow-up from our Support team. Thank you!
First, rule out a gas leak by performing a soapy-water leak test per the instructions in you grill owner's guide. You can also click the link below for help: https://consumer-care.weber.com/hc/en-us/articles/360023849891-How-do-I-perform-a-gas-leak-test-on-my-grill-
Your grill should easily reach 500F, which is hot enough to cook and sear. If there is no leak, then it's possible your grill is in a safety mode called "bypass." Follow these instructions to reset the bypass safety mode. This is not only the reset, but how you want to light your grill each and every time.
Open the lid
Make sure all knobs are in the off position (including side burner if applicable)
Turn your LP tank on all the way
Wait 60 seconds
Turn the first burner to start/high
Hit your igniter
Turn on all remaining main burners, one by one
Close the lid
Let your grill preheat to 500-550°F
Your experience is very important to us. Please look for an email follow-up from our Support team. Thank you!
Written by a customer while visiting weber.com