Customer reviews from weber.com
Weber - Genesis E-435 Natural Gas Grill - Black
Average customer rating
4.6
(739 Reviews)
Rating breakdown 739 reviews
5 Stars
576
4 Stars
85
3 Stars
44
2 Stars
15
1 Star
19
93%of customers recommend this product.
(
562 out of
604)
Customer Reviews for Weber - Genesis E-435 Natural Gas Grill - Black
Customer Rating
3
Get your soapy water ready!
on June 26, 2025
Posted by: SanMan524
from New Jersey
The amount of effort I had to use to get the plastic off of the lid and the door handles is completely UNACCEPTABLE. Shame on you Weber! I had to removed the lid and repeatedly wipe the lid and doors with soapy warm water (as suggested by Weber support) and slowly and meticulously remove the plastic one small piece at a time for 20 minutes. The next morning there was still glue residue all over the lid and the doors. I ended up using isopropyl alcohol on paper towels for another 10 minutes or so get get the glue off. UNACCEPTABLE! I will post this in all of my online reviews. So frustrating!
No, I would not recommend this to a friend.
Response from weber.comBy Consumer Care, Weber, July 23, 2025
Your feedback is important to us! We're sorry to hear about the sticker residue on the grill. For these cases, we recommend blowing the part with a hair dryer to make the adhesive more pliable and using 91% isopropyl rubbing alcohol to try and remove the remaining adhesive.
We sincerely apologize if the recommended method did not work. Your satisfaction is our priority, and we want to make this right. Please look for an outreach email from our Care Team soon. Thank you!
We sincerely apologize if the recommended method did not work. Your satisfaction is our priority, and we want to make this right. Please look for an outreach email from our Care Team soon. Thank you!
Written by a customer while visiting weber.com
Customer Rating
5
Just in Time for the Big Game!
on February 10, 2022
Posted by: PeytonG
from Stillwater, MN
Gender:Male
[This review was collected as part of a promotion.] This Weber Genesis gas grill is great! It arrived just in time for the Big Game so we will be breaking this grill in! It took 2 adults approximately 2 hours to put it together. The step-by-step directions were fairly simple to follow. Could one person put it together? No, there are definitely times having a second person is a must. I really the large cooktop and the side burner will come in handy too. The grill looks impressive on my patio too. I can't wait to have everyone over this weekend to enjoy it.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Customer Rating
5
Just perfect
on February 14, 2022
Posted by: Lish77
from Virginia Beach, Va
Gender:Female
[This review was collected as part of a promotion.] We got this Weber grill a few weeks ago. Let me tell you it's amazing. It was easy to take out and put together. Cooked food amazing and evenly which is awesome. The look is even amazing! This by far is the best grill we have ever had. Looking forward to summertime grill outs with the family.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Anonymous
from Lincolnton NC
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Cooks as good as propane grill will.
Don’t hold smoke well ,but can smoke in it.
Works like it should when using the rotisserie and holds very good temp. Some assembly required.
Don’t hold smoke well ,but can smoke in it.
Works like it should when using the rotisserie and holds very good temp. Some assembly required.
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Consumer Care, March 20, 2022
Thank you for your feedback! We are glad to hear that you are using your new grill to do exciting things like smoking and rotisserie grilling.
We apologize for any inconvenience you experienced during assembly. The BILT app is recommended as a supplementary tool to make assembly easier.
We would like to know more about your experience and offer our assistance to help you get the most from your grill. Please look for an email outreach from our Support team. Thanks for being a Weber fan!
We apologize for any inconvenience you experienced during assembly. The BILT app is recommended as a supplementary tool to make assembly easier.
We would like to know more about your experience and offer our assistance to help you get the most from your grill. Please look for an email outreach from our Support team. Thanks for being a Weber fan!
Written by a customer while visiting weber.com
Posted by: MoeJo
from Jensen Beach, FL
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
The grill itself seems well built and was relatively easy to put together…although time consuming.
However, for such an expensive grill the electric start for the main grill burners wouldn’t work. Spoke to Weber and they sent out replacement parts. Still doesn’t work
Now, the grill still works if you manually start it and it seems to cook well, but I’m greatly disappointed in the lack of electric starting in such an expensive piece of outdoor cooking equipment.
I expected better.
However, for such an expensive grill the electric start for the main grill burners wouldn’t work. Spoke to Weber and they sent out replacement parts. Still doesn’t work
Now, the grill still works if you manually start it and it seems to cook well, but I’m greatly disappointed in the lack of electric starting in such an expensive piece of outdoor cooking equipment.
I expected better.
No, I would not recommend this to a friend.
Response from weber.comBy Weber grills , Consumer care, April 24, 2023
Thank you for your feedback. We are so sorry to hear your igniter is still not working. We are happy to help get this resolved quickly. Our Care team is reaching out to assist you further. Please look for our outreach soon. Thank you!
Written by a customer while visiting weber.com
Posted by: Bob BB
Verified Purchase:Yes
It's defective and support wouldn't resolve the problem.
Response from weber.comBy Weber grills , Consumer care, June 9, 2023
We appreciate your feedback. We are so sorry to hear about your experience. This is not the way we want our valued Weber fans to feel. We are here to help. Our Care team will be reaching out to assist you further. Please look for our outreach soon. Thank you!
Written by a customer while visiting weber.com
Customer Rating
1
CAUTION: PURCHASING PROPANE MODEL FOR NATURAL GAs
on May 7, 2025
Posted by: Anonymous
Verified Purchase:Yes
I purchased the Propane model with intent to convert to natural gas with "commercially available" conversion kits for this purpose. When assembling, I called your helpline and was told that Weber does not recognize the use of conversion kits to natural gas, and warranty is voided. i packed up the pieces and thankfully, COSTCO accepted return of the propane model opened box. When I check to see the cost of a natural gas unit, it is about $400 more. The conversion kit is about $100. Your helpline would not help me determine what parts are different (other than the ports) to spend $400 extra for $100 of duplicated parts.
Response from weber.comBy Consumer Care, Weber, May 9, 2025
Your feedback is very important to us. We're sorry to hear about your disappointing experience. Our Care Team will reach out to discuss our policy regarding fuel conversions. Please look for an outreach email from us soon. Thank you!
Written by a customer while visiting weber.com
Posted by: Rocklin
Verified Purchase:Yes
Side burner was not working when I first used the grill. I called Weber and ordered a part, I’ve been waiting for at least a month.
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Consumer Care, June 27, 2022
Congratulations on your new Genesis grill. We are sorry to hear about the side burner not working, that is not the experience we want our loyal Weber fans to have.
There are a couple of things that can be happening and we are confident our Genesis team can get you back up and running. Please look for an outreach email from our Support team, thanks!
There are a couple of things that can be happening and we are confident our Genesis team can get you back up and running. Please look for an outreach email from our Support team, thanks!
Written by a customer while visiting weber.com