Customer reviews from weber.com
Weber - Genesis E-435 Natural Gas Grill - Black
Average customer rating
4.6
(633 Reviews)
Rating breakdown 633 reviews
5 Stars
494
4 Stars
72
3 Stars
36
2 Stars
13
1 Star
18
93%of customers recommend this product.
(
480 out of
517)
Customer Reviews for Weber - Genesis E-435 Natural Gas Grill - Black
Posted by: JamesM!
from Denver,CO
Gender:Male
Verified Purchase:Yes
I am unable to get enough heat to sear meat, even in the "sear zone." I am very unhappy with this and hope there is a fix.
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Consumer Care, June 19, 2022
Thank you for your feedback. We expect our grills to provide steady, even heat. It sounds like your grill might be in "bypass mode," causing the low temperature you are experiencing. What’s happening is that the regulator thinks there’s a gas leak, so it reduces the pressure.
First, rule out a gas leak by performing a soapy-water leak test per the instructions in you grill owner's guide. You can also click the link below for help: https://consumer-care.weber.com/hc/en-us/articles/360023849891-How-do-I-perform-a-gas-leak-test-on-my-grill-
Your grill should easily reach 500F, which is hot enough to cook and sear. If there is no leak, then it's possible your grill is in a safety mode called "bypass." Follow these instructions to reset the bypass safety mode. This is not only the reset, but how you want to light your grill each and every time.
Open the lid
Make sure all knobs are in the off position (including side burner if applicable)
Turn your LP tank on all the way
Wait 60 seconds
Turn the first burner to start/high
Hit your igniter
Turn on all remaining main burners, one by one
Close the lid
Let your grill preheat to 500-550°F
Your experience is very important to us. Please look for an email follow-up from our Support team. Thank you!
First, rule out a gas leak by performing a soapy-water leak test per the instructions in you grill owner's guide. You can also click the link below for help: https://consumer-care.weber.com/hc/en-us/articles/360023849891-How-do-I-perform-a-gas-leak-test-on-my-grill-
Your grill should easily reach 500F, which is hot enough to cook and sear. If there is no leak, then it's possible your grill is in a safety mode called "bypass." Follow these instructions to reset the bypass safety mode. This is not only the reset, but how you want to light your grill each and every time.
Open the lid
Make sure all knobs are in the off position (including side burner if applicable)
Turn your LP tank on all the way
Wait 60 seconds
Turn the first burner to start/high
Hit your igniter
Turn on all remaining main burners, one by one
Close the lid
Let your grill preheat to 500-550°F
Your experience is very important to us. Please look for an email follow-up from our Support team. Thank you!
Written by a customer while visiting weber.com
Posted by: Dan Lines
from Fl
Gender:Male
Verified Purchase:Yes
I love the grill, however I am very disappointed that I can not buy a Webber grill cover for it. I had to buy some crap aftermarket cover and it’s not very good so my grill is getting exposed to rain . When will Webber be coming out with the cover for this grill?
I would recommend this to a friend!
Response from weber.comBy Weber Grills, Consumer Care, July 28, 2022
Thank you for your feedback. We're sorry to learn that you were not able to find the cover we make for your grill. It's available and we'd like to help you find it!
The cover for your 2022 GENESIS 4-burner grill is Weber part 7758. You can click the link to view it: https://www.weber.com/US/en/accessories/accessories-by-category/carts--et--covers/premium-grill-cover-%E2%80%93-7758/7758.html
All Premium Weber Grill Covers include a 3-year warranty against fading, tearing, and cracking. They provide outstanding protection from the elements!
Please look for an email outreach from our Care team soon. Thank you!
The cover for your 2022 GENESIS 4-burner grill is Weber part 7758. You can click the link to view it: https://www.weber.com/US/en/accessories/accessories-by-category/carts--et--covers/premium-grill-cover-%E2%80%93-7758/7758.html
All Premium Weber Grill Covers include a 3-year warranty against fading, tearing, and cracking. They provide outstanding protection from the elements!
Please look for an email outreach from our Care team soon. Thank you!
Written by a customer while visiting weber.com
Posted by: C.Streib
from Fort Worth
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Beautiful, heavy and awesome. The casters are impressive as well as the complete grill itself. Almost hated to fire it up. I have gotten several compliments from friends and family, one which reflects on their own experiences with the Genesis
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Anonymous
from Delphi, IN
Gender:Male
Verified Purchase:Yes
This is the best grill I have ever owned. I am recommending it to all my fronds.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Donnie devall
Verified Purchase:Yes
Large enough to put your flat top griddle on and have the best of both worlds
Written by a customer while visiting weber.com
Posted by: ........zu
Verified Purchase:Yes
Not as good as my last three burner genesis, more heat!
Response from weber.comBy Weber Grills, Consumer Care, January 12, 2023
Thank you for your feedback and for being a long-time Weber fan! It means a lot to us that you chose a new Weber!
Your grill should easily reach 500-550F, which is plenty hot enough to grill.
It sounds like your grill may be in a safety mode known as “bypass." What’s happening is that the regulator thinks there’s a gas leak, so it reduces the pressure. Follow these instructions to reset the bypass safety mode. This is not only the reset, but how you want to light your grill each and every time.
Open the lid
Make sure all knobs are in the off position (including side burner if applicable)
Turn your LP tank on all the way
Wait 60 seconds
Turn the first burner to start/high
Hit your igniter
Turn on the remaining burners one at a time and set each to high
Close the lid
Let your grill preheat to 500-550°F
Our Care team is here to help! Please look for our email outreach soon.
Your grill should easily reach 500-550F, which is plenty hot enough to grill.
It sounds like your grill may be in a safety mode known as “bypass." What’s happening is that the regulator thinks there’s a gas leak, so it reduces the pressure. Follow these instructions to reset the bypass safety mode. This is not only the reset, but how you want to light your grill each and every time.
Open the lid
Make sure all knobs are in the off position (including side burner if applicable)
Turn your LP tank on all the way
Wait 60 seconds
Turn the first burner to start/high
Hit your igniter
Turn on the remaining burners one at a time and set each to high
Close the lid
Let your grill preheat to 500-550°F
Our Care team is here to help! Please look for our email outreach soon.
Written by a customer while visiting weber.com
Posted by: Patrick K.
from Troy NY
Verified Purchase:Yes
Awesome grill. Bought it for my Italian wife who is a savant in the kitchen
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Tawnya
from Northwest Illinois
Verified Purchase:Yes
Love the room and how well it grills. Very easy to control temperature. Not loving the spots of rust already appearing on the burner control console after only a month and always being under a Weber grill cover when not in use. Definitely appears to be some quality issues with rust on the newer grills.
I would recommend this to a friend!
Response from weber.comBy Weber grills , Consumer care, June 4, 2023
We greatly appreciate your feedback. We are excited to hear you are enjoying your new Genesis S-435!
However, we are very sorry to hear you are seeing rust spots. We are happy to help.
If your grill is located in a coastal or humid area, or if chlorine is present in your environment, additional maintenance will be needed to keep up the appearance of the exterior steel parts.
Also, below are a couple helpful tips.
At the first sign of staining/discoloration/surface rust we would recommend cleaning with stainless steel cleaner (ex. Bar Keepers Friend). Once cleaned, we recommend using a stainless steel polish (ex. Weber's brand) to keep it looking its best in-between cleanings.
Once a week we would recommend wiping down the grill with a wet towel or rag and then drying completely.
We would only recommend covering your grill if you know inclement weather is coming.
The quicker you get at a stain the easier it will be to clean off.
Our Care team will be reaching out to follow up. Please look for our outreach soon. Thank you!
However, we are very sorry to hear you are seeing rust spots. We are happy to help.
If your grill is located in a coastal or humid area, or if chlorine is present in your environment, additional maintenance will be needed to keep up the appearance of the exterior steel parts.
Also, below are a couple helpful tips.
At the first sign of staining/discoloration/surface rust we would recommend cleaning with stainless steel cleaner (ex. Bar Keepers Friend). Once cleaned, we recommend using a stainless steel polish (ex. Weber's brand) to keep it looking its best in-between cleanings.
Once a week we would recommend wiping down the grill with a wet towel or rag and then drying completely.
We would only recommend covering your grill if you know inclement weather is coming.
The quicker you get at a stain the easier it will be to clean off.
Our Care team will be reaching out to follow up. Please look for our outreach soon. Thank you!
Written by a customer while visiting weber.com