Customer reviews from weber.com
Weber - Genesis E-435 Natural Gas Grill - Black
Average customer rating
4.6
(633 Reviews)
Rating breakdown 633 reviews
5 Stars
494
4 Stars
72
3 Stars
36
2 Stars
13
1 Star
18
93%of customers recommend this product.
(
480 out of
517)
Customer Reviews for Weber - Genesis E-435 Natural Gas Grill - Black
Posted by: Rocklin
Verified Purchase:Yes
Side burner was not working when I first used the grill. I called Weber and ordered a part, I’ve been waiting for at least a month.
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Consumer Care, June 27, 2022
Congratulations on your new Genesis grill. We are sorry to hear about the side burner not working, that is not the experience we want our loyal Weber fans to have.
There are a couple of things that can be happening and we are confident our Genesis team can get you back up and running. Please look for an outreach email from our Support team, thanks!
There are a couple of things that can be happening and we are confident our Genesis team can get you back up and running. Please look for an outreach email from our Support team, thanks!
Written by a customer while visiting weber.com
Posted by: Jeff Bean
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
My grill hasn't worked right since I bought it. the igniter STILL wont work after 4 or 5 emails with service support to trouble shoot.
Response from weber.comBy Weber Grills, Consumer Care, June 29, 2022
Thank you for your feedback regarding your Genesis E-435. We are so sorry to learn of your frustration with your grill's igniter not working. We expect the ignition system to provide consistent results!
It is possible that the igniter electrodes that light your burners shifted during shipping or assembly. We recommend checking the end of the burners to confirm each electrode is parallel to the top of the burner.
We also recommend checking the wire connections at your igniter module under the grill.
Please look for an email outreach from our Support team soon. We look forward to helping you get this solved. Thank you!
It is possible that the igniter electrodes that light your burners shifted during shipping or assembly. We recommend checking the end of the burners to confirm each electrode is parallel to the top of the burner.
We also recommend checking the wire connections at your igniter module under the grill.
Please look for an email outreach from our Support team soon. We look forward to helping you get this solved. Thank you!
Written by a customer while visiting weber.com
Posted by: Anonymous
Gender:Male
Verified Purchase:Yes
We absolutely love our Weber. Cook on it nearly every night. No end to its features and possibilities. Thank you, Weber, for a really quality product. And thank you, Emily, for being a great asset to Weber!!!
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: JamesFrampton
from Port Orange Florida
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
I like the grill but I have to light it manually as the igniter doesn't work. I have contacted Angel in customer service but he seems to think I should repair it myself. I am old and have knee and back problems and can't crawl around under the grill to diagnose and repair it and I don't think I should be expected to. Please let me know your thoughts on the issue.
I would recommend this to a friend!
Response from weber.comBy Weber Grills, Consumer Care, July 23, 2022
Thank you for your feedback. We are so sorry to learn of your frustration with your Genesis E-435 igniter not working. We expect the ignition system to provide consistent results!
If you are not hearing a clicking noise when you press the igniter button, it is possible that the igniter electrodes that light your burners shifted during shipping or assembly. We recommend checking the end of the burners to confirm each electrode is parallel to the top of the burner.
We also recommend checking the wire connections at your igniter module under the grill.
Please look for our email outreach from our Support team soon. We look forward to helping you get this solved. Thank you!
If you are not hearing a clicking noise when you press the igniter button, it is possible that the igniter electrodes that light your burners shifted during shipping or assembly. We recommend checking the end of the burners to confirm each electrode is parallel to the top of the burner.
We also recommend checking the wire connections at your igniter module under the grill.
Please look for our email outreach from our Support team soon. We look forward to helping you get this solved. Thank you!
Written by a customer while visiting weber.com
Posted by: Map40
from Florida
Gender:Male
Verified Purchase:Yes
The assembly process is very difficult because the instructions on paper don't match the instructions on line, and neither those two match the packaging the grill came with. Boxes labeled with sharpies, content misplaced and content mixed in different boxes was a nightmare. Add to threefold that the grill in the paper instructions and the grill in the on line instructions were different to the grill i got (same model number, but seemed to be different model year) For example, the grill on line had a long rear axle and 2 big round wheels, the paper instructions had 2 locking casters but in reality i got regular faster of different size
No, I would not recommend this to a friend.
Response from weber.comBy Weber grills , Consumer care, November 4, 2022
Thank you for your feedback regarding your Genesis E-435 gas grill. We are very sorry to hear about your experience with the instruction not matching and the content in the boxes being mixed up. This is very unusual. Our apologies for any frustration this caused you. Our Care team will be reaching out to assist you further. Please look for our outreach soon. Thank you!
Written by a customer while visiting weber.com
Posted by: TK NotImpressed
from Scottsdale AZ
Gender:Female
Expertise:Intermediate
Verified Purchase:Yes
Husband put it together, husband is good at that stuff. We started the grill to be sure it worked. Went back to start it the next day and the ignitor switch was broken. After ONE DAY. Yes the wires have been checked, yes we went through troubleshooting. But for this cost I expect it to work longer than ONE DAY.
No, I would not recommend this to a friend.
Response from weber.comBy Weber grills , Consumer care, June 23, 2023
We appreciate your feedback. We are so sorry to hear your igniter button broke. Your grill comes with an extensive warranty and we will always stand behind our products. Our Care team is reaching out to assist you further. Please look for our outreach soon. Thank you!
Written by a customer while visiting weber.com
Posted by: Derek G. Horn
from Mason Mi
Verified Purchase:Yes
I purchased a floor model. Installation, warranty booklets and all other papers were not with it. Called Weber to get copies. Was told to download. I dont want papers off my printer. I would like the booklets.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Kevin this is my real nam
from Canton georgia
Verified Purchase:Yes
Your dials are upset down this is concerning due to the fact that im 63 years old and everything is upset down. I gave away my 3 burner genius with the dials correct and hate myself for getting ride of it.
No, I would not recommend this to a friend.
Response from weber.comBy Weber grills, January 31, 2025
Thank you for your feedback. So sorry to hear you are not completely satisfied with your grill. We want to know more and offer our assistance. Please look for an email outreach from us soon. Thank you!
Written by a customer while visiting weber.com