Customer reviews from weber.com
Weber - Genesis E-435 Natural Gas Grill - Black
Average customer rating
4.6
(799 Reviews)
Rating breakdown 799 reviews
5 Stars
618
4 Stars
91
3 Stars
48
2 Stars
18
1 Star
24
92%of customers recommend this product.
(
602 out of
651)
Customer Reviews for Weber - Genesis E-435 Natural Gas Grill - Black
Posted by: DougDE
from Wilmington, DE
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Door pin broke during assembly. Regulator malfunctioned on second use. Cannot use the unit at present. This new Weber is poorly manufactured.
No, I would not recommend this to a friend.
Response from weber.comBy Weber grills , Consumer care, July 26, 2023
We appreciate your feedback. We are very sorry to hear about the broken door pin and the issue with the regulator assembly. We are happy to help get this resolved. Our Care team is reaching out to assist you further. Thank you!
Written by a customer while visiting weber.com
Posted by: Not Working
from DFW
Gender:Male
Verified Purchase:Yes
Would not ignite, had to return it. Brought a different brand.
No, I would not recommend this to a friend.
Response from weber.comBy Weber grills , Consumer care, July 28, 2023
Your feedback is very important to us. We are very sorry about your experience and having to return the grill. We will be sure to share this with our team. If further assistance is needed please reach out to us directly. Thank you!
Written by a customer while visiting weber.com
Posted by: Anonymous
from New Berlin, wi
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
I love this grill! I use it all of the time and getting more and more adventurous with all of the attachments for it.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Mikey1
Verified Purchase:Yes
Great looking grill. Now the downside. Upon delivery, ignitor for the side burner didn’t work. Contacted Weber and they sent a new ignitor assembly. I had to install and now the burner is functioning. Two weeks of ownership and the stainless grates are rusting. Contacted Weber and they shipped a full set of new grates. Upon receipt I checked the grates with a magnet and in fact they are strongly magnetic. So the grates are a low grade of stainless so I will see how long these ones last.
On the positive side, Weber customer service was very pleasant to work with and very responsive.
Summing up, I would expect more from a grill this expensive.
On the positive side, Weber customer service was very pleasant to work with and very responsive.
Summing up, I would expect more from a grill this expensive.
Response from weber.comBy Weber Grills, Consumer Care, August 16, 2023
Thank you for your feedback and your patience. We are sorry for the disappointing experience you had with your grill's igniter and grates. We stand by the quality of our products and back them with a great warranty.
We expect your grill parts to be long-lasting and high-quality. Regular maintenance (cleaning) of the interior and exterior parts of your outdoor appliance will provide the best experience over time.
Your satisfaction is very important to us. We would like to know more about your experience and offer our assistance. Please look for our email outreach. Thank you!
We expect your grill parts to be long-lasting and high-quality. Regular maintenance (cleaning) of the interior and exterior parts of your outdoor appliance will provide the best experience over time.
Your satisfaction is very important to us. We would like to know more about your experience and offer our assistance. Please look for our email outreach. Thank you!
Written by a customer while visiting weber.com
Posted by: LisaB703
Gender:Female
Expertise:Intermediate
Verified Purchase:Yes
The best grill I ever owned. I am so sorry I waited so long to spend the big bucks for QUALITY. This grill performance is outrageous!!!
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Cooken out side
from Minnesota
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
What a great grill, compared to all of the other grills i have had, this one blows them out of the water.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Customer Rating
1
Instructions suck
on February 4, 2024
Posted by: Joy is
from Ny
Instructions are terrible. It s al pictures. I’m not mentally challenged. Neve states what’s left or right. Had to reassemble three times. Put words with the pictures!
No, I would not recommend this to a friend.
Response from weber.comBy Weber grills, February 6, 2024
Your feedback is very important to us. We are sorry to hear about the trouble with the assembly instructions, we will make sure that your specific feedback is passed along to the team. It sounds like you have everything together already but if not you might check out the BILT app for a visual step by step assembly guide. Our Care team is happy to send a follow up email. Please look for our outreach soon. Thank you!
Written by a customer while visiting weber.com
Posted by: Hal 2001
from Union, Ohio
Verified Purchase:Yes
This is my second Genesis We left the one I bought in 2016 at our other house for our son. This one has a lot of improvements, I like the raised side burner grid so larger skillets will fit. the burners are very controllable for better tempreture control. The roller casters are much more robust with very solid wheel locks.
I would recommend this to a friend!
Written by a customer while visiting weber.com