Customer reviews from weber.com
Weber - Genesis E-435 Natural Gas Grill - Black
Average customer rating
4.5
(852 Reviews)
Rating breakdown 852 reviews
5 Stars
653
4 Stars
97
3 Stars
50
2 Stars
19
1 Star
33
91%of customers recommend this product.
(
637 out of
697)
Customer Reviews for Weber - Genesis E-435 Natural Gas Grill - Black
Customer Rating
1
Terrible Grill
on June 1, 2026
Posted by: Eddie H.
from NY
Expertise:Intermediate
Purchased in March. Assembled in May due to an injury. This grill is Terrible compared to my 2012 Weber Genesis 3 Burner w/Sear station. Takes longer to cook. Even thin chicken cutlets take long to cook. Unit is made out of cheaper materials than my old 2012 grill. Tried to return and "Customer Service" had me do all these tests and check for leaks etc etc... and basically told me it seems to be working fine, we cant help you. Basically telling me I'm stuck with this trash $2,000 grill. Terrible customer service. I DO NOT Recommend this grill or any other from Weber.
No, I would not recommend this to a friend.
Response from weber.comBy Consumer Care, Weber, June 9, 2026
Your feedback is very important to us. We are sorry to hear about your disappointing experience with the grill. We understand how frustrating it is to experience several issues with the grill, and we want to make this right. Please know that our specialty team is working to ensure we get you back to grilling. Let us know directly if you have any other questions or concerns. We are here to help. Thank you!
Written by a customer while visiting weber.com
Posted by: Ron1975
from Glouster, Oh.
Expertise:Intermediate
Verified Purchase:Yes
I really like this grill, especially the zone for cooking steaks. I tried it and it works great.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Chitox
from Bridgewater New Jersey.
Verified Purchase:Yes
The cover turned yellow and I can’t get it off or back to normal. I contacted tech suppor and they were supposed to send me cleaning instructions and chemicals but never did. Other wise the cooking is great.
I would recommend this to a friend!
Response from weber.comBy Consumer Care, Weber, June 9, 2026
Thank you for your feedback. We are sorry to hear about the discoloration on the grill. We see that your order has already been delivered, and we apologize for the delay. Please let us know directly if the discoloration has disappeared or if you have any other questions or concerns. We are always here to help. Thank you!
Written by a customer while visiting weber.com
Posted by: RJWS
from Toronto Ontario
Verified Purchase:Yes
The Temperature control is wonderful and has worked well for everything from brisket to roast chicken. My only complaint is the side burner needs to be lit with a match.
I would recommend this to a friend!
Written by a customer while visiting weber.com