Customer reviews from weber.com
Weber - Genesis E-435 Natural Gas Grill - Black
Average customer rating
4.6
(819 Reviews)
Rating breakdown 819 reviews
5 Stars
633
4 Stars
93
3 Stars
48
2 Stars
18
1 Star
27
92%of customers recommend this product.
(
614 out of
666)
Customer Reviews for Weber - Genesis E-435 Natural Gas Grill - Black
Posted by: Tom Trembath
Verified Purchase:Yes
I ordered the grill form Home Depot, to be assembled and delivered to my home. Unfortunately, the grease tray and wire catch pan holder were missing. I ordered the grease tray, but when I tried to slide it in, I discovered the rails were incorrectly installed so it couldn't be used. Returned the grill for a refund.
Home Depot issue not the grill!
Response from weber.comBy Consumer Care, Weber, February 4, 2026
Thank you for letting us know about your experience, and we apologize for the inconvenience it has caused you. We appreciate you taking the time to share feedback, and we will share this information with the appropriate team. Please don’t hesitate to reach out to us directly if you have questions or concerns. We are more than happy to help. Thank you!
Written by a customer while visiting weber.com
Customer Rating
1
Bottom line warranty support is worthless and I am
on February 11, 2026
Posted by: Anthony Barbiero
from Vero Beach Florida
Verified Purchase:Yes
The first burner failed after first use, Weber has refused to send a tech to inspect and repair under warranty. They expect me to disassemble and photograph. That is not happening.
No, I would not recommend this to a friend.
Response from weber.comBy Consumer Care, Weber, February 12, 2026
We value your feedback, and we apologize for the inconvenience with your grill's burner ignition. We understand your frustration, and we want to get you grilling as soon as possible. We are sorry that your issue was not resolved sooner, and we are here to help!
Your satisfaction is important to us. Please look for our follow-up email soon. Thank you!
Your satisfaction is important to us. Please look for our follow-up email soon. Thank you!
Written by a customer while visiting weber.com
Posted by: themuse
Verified Purchase:Yes
Wish this was like the one I bought 10 years ago.The side burner was on the right side and no gap between the side burner and the grill
No, I would not recommend this to a friend.
Written by a customer while visiting weber.com