Customer reviews from lenovo.com
Lenovo - ThinkPad Universal Thunderbolt 4 Docking Station - Black
Average customer rating
4.2
(244 Reviews)
Rating breakdown 244 reviews
5 Stars
164
4 Stars
33
3 Stars
11
2 Stars
11
1 Star
25
84%of customers recommend this product.
(
135 out of
161)
Customer Reviews for Lenovo - ThinkPad Universal Thunderbolt 4 Docking Station - Black
Customer Rating
2
Okay dock but doesn't charge a Lenovo Legion 7i G6
on January 18, 2022
Posted by: 6REG D
from Georgia
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have a Lenovo Legion 7i Gen 6 laptop that is capable of 100W Power Delivery charging. The laptop will not charge with this dock. I also purchased a Anker Thunderbolt 4 dock and the laptop charges with that dock. The laptop charges with a 100W PD USB C adapter as well. I would think that Lenovo would make a Universal dock that was..... you know.....Universal, especially to its own products. Lenovo support is usually good but in this case they couldn't look up the serial number of their own product sold by their own store. I was told by two reps that there was nothing they could do since they couldn't look up a serial number. A third rep said that he had the same issue with another customer with this dock and he forced a ticket without the serial number. He said that the UNIVERSAL dock is only approved to work on certain models of ThinkPad. He said I would receive a call back within 24 - 48 hours. Over a week later, still no call. I also had an issue with the display functionality of the dock. A few times throughout the day it would drop the monitors and switch to the laptop display back and forth for 2 minutes or so before finally resuming as it should. I don't know why this dock had issues but the Anker Thunderbolt 4 Dock is performing flawlessly. It charges the laptop and has no display shuffling or flickering. I returned this product and do not recommend it. At this price, a universal dock should work universally on all thunderbolt 4 capable computers with 100W power delivery capabilities. You should only purchase it if you have return options.
No, I would not recommend this to a friend.
Response from lenovo.comBy Adrian_Lenovo, Customer Service, January 19, 2022
Lenovo appreciates all feedback and thank you for taking the time to rate and review our product! We want our customers to have a superb experience as you help us to continually evaluate our current products and services, and if necessary, change to meet your needs better. We apologize for your inconvenience.
Very Respectfully,
Adrian_Lenovo
Very Respectfully,
Adrian_Lenovo
Written by a customer while visiting lenovo.com
Posted by: Mohammad consultant
from NY
Verified Purchase:Yes
[This review was collected as part of a promotion.] Handles 3 monitors with ease. Great connectivity to devicesCould use a couple more USB ports.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: Zac Brewer
from Springfield, MO
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great accessory to get the most out of your work machine. We switched to docking stations and laptops to allow for more flexibility in the office. Now, anyone can grab a desk and its instantly setup for them. No more loading drivers or accounts on towers.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: Brian J STL
from St Louis
Verified Purchase:Yes
Connected the docking station to my 3 external monitors and laptop and it worked instantly. Much better than the last bargain brand that was $60 less but came with constant issues.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: Lenovouser09
from Sioux Falls, SD
Verified Purchase:Yes
[This review was collected as part of a promotion.] Works as described. Simple and easy, works on both my first gen x1 carbon extreme 1st generation and up elitebook.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Customer Rating
3
Versatile port options but technical problems
on September 26, 2022
Posted by: Larry Greenhill
from San Rafael, California
Verified Purchase:Yes
[This review was collected as part of a promotion.] I purchased this powered Dock to expand the number and type of ports available to my new Lenovo X1 Nano Gen 2 laptop, which has only two thunderbolt 4 and one audio port. The dock connects to the lapt via a Thunderbolt 4 cable, has HDMI, displayport, ethernet, USB-A, audio, and one Thunderbolt 4 port. The dock also powers the laptop, so all my peripherals plus power required only one of the two ports on the laptop, leaving one free. That is the good news. The bad news is that the Thunderbolt 4 dock did not work when it arrived and necessitated a trouble-shooting call to Lenovo Premiere Support. The technician updated the dock's firmware. At that point, my external display kept shutting on and off. We switched from a displayport cable to an HDMI connecting cable for the monitor, and that solved that problem. However, the X1 Nano laptop would freeze up during long Zoom calls that lasted more than one hour but could run more than 3 hours if the laptop was not attacked to the dock. This "freezing up" issue is an intermittent issue so only continued use will determine if it continues to be a problem. If you purchase this dock, be sure to get premiere support.
Response from lenovo.comBy Adrian_Lenovo, Customer Service, September 27, 2022
Lenovo appreciates all feedback and thank you for taking the time to rate and review our product! We want our customers to have a superb experience as you help us to continually evaluate our current products and services, and if necessary, change to meet your needs better. We apologize for your inconvenience.
Very Respectfully,
Adrian_Lenovo
Very Respectfully,
Adrian_Lenovo
Written by a customer while visiting lenovo.com
Posted by: Ordered Item
from New Jersey
Verified Purchase:Yes
[This review was collected as part of a promotion.] Amazing tool to enhance my home office.
I know can run 3 external screens
Great product and service
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: Greg Gartland
from Rochester, NY
Verified Purchase:Yes
[This review was collected as part of a promotion.] I needed a docking station that does it all....dual monitors, Ethernet, power and sound. This one does it and does it well.
Written by a customer while visiting lenovo.com