Customer reviews from lenovo.com
Lenovo - ThinkPad Universal Thunderbolt 4 Docking Station - Black
Average customer rating
4.2
(244 Reviews)
Rating breakdown 244 reviews
5 Stars
164
4 Stars
33
3 Stars
11
2 Stars
11
1 Star
25
84%of customers recommend this product.
(
135 out of
161)
Customer Reviews for Lenovo - ThinkPad Universal Thunderbolt 4 Docking Station - Black
Posted by: KevinTKB
from Ontario, CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great dock for your Lenovo laptop, everything is organized and I can use 2 screens at the same time.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Customer Rating
1
Thermal Issues - Ports Fail After 90 Days
on May 18, 2023
Posted by: Ryan612
from Minneapolis, MN
After about 90 days of use, the Lenovo USB-C docks go bad. They overheat, ports stop working, and Lenovo will not replace them after 30 days. We have switched to HP or Plugable docks (depending on office location) and have not only saved money but now have docks that will last longer than a calendar quarter.
Response from lenovo.comBy Subhash_Lenovo, Customer Service, June 3, 2023
Lenovo appreciates all feedback and thank you for taking the time to rate and review our product! We apologize for any inconvenience. We want our customers to have a superb experience as you help us to continually evaluate our current products and services, and if necessary, change to meet your needs better.
Very Respectfully,
Subhash_Lenovo
Very Respectfully,
Subhash_Lenovo
Written by a customer while visiting lenovo.com
Posted by: JW SC
from Charlotte NC
Verified Purchase:Yes
[This review was collected as part of a promotion.] Works - most of the time. With a Thinkbook 15 G4 - the attached monitors do not always reconnect (get signal).
No, I would not recommend this to a friend.
Response from lenovo.comBy Poornima _Lenovo, Customer Service, August 28, 2023
Thank you for taking time to provide feedback on your experience with our Lenovo product.
We are sorry that you are not satisfied with our Lenovo product. It is our intention to make our product that makes our customers happy. We request you to pass on your concern to our technical team who will see to it that the issue gets fixed as early as possible.
Please contact our technical support team at
https://support.lenovo.com/us/en/ for further assistance.
Please let us know if this helps!
Your Respectfully,
Poornima_Lenovo
We are sorry that you are not satisfied with our Lenovo product. It is our intention to make our product that makes our customers happy. We request you to pass on your concern to our technical team who will see to it that the issue gets fixed as early as possible.
Please contact our technical support team at
https://support.lenovo.com/us/en/ for further assistance.
Please let us know if this helps!
Your Respectfully,
Poornima_Lenovo
Written by a customer while visiting lenovo.com
Posted by: MWWWM
from DMV
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great quality, easy to setup. it's the second one for our home office. Easy to switch between office and home
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Customer Rating
1
Customer Service no interest in replacing dock
on September 5, 2023
Posted by: Ross H
from Kentucky
Verified Purchase:Yes
[This review was collected as part of a promotion.] Bought two of these docks, one works perfect but the other does not function at all. I have reached out to customer service and the guy just keeps having me download driver updates. We have tried this dock with mutiple Lenovo laptops that are considered supported devices. All our technology in our office is Lenovo and we have never returned any items. But the one time the device does not work at all, they have no interest in replacing the item.
No, I would not recommend this to a friend.
Response from lenovo.comBy Poornima _Lenovo, Customer Service, September 5, 2023
Thank you for taking time to provide feedback on your experience with our Lenovo product.
We apologize for the inconvenience caused. We are sorry to hear that your experience with our Lenovo product has not met your expectations. Customer satisfaction is our top priority, and we are truly sorry that wasn't demonstrated to you. While we'd love the opportunity to regain your trust, we understand how frustrated you must be.
We request you to please contact our technical team who should be able to fix your issue as early as possible,
https://support.lenovo.com/us/en/
Please let us know if this helps!
Your Respectfully,
Poornima_Lenovo
We apologize for the inconvenience caused. We are sorry to hear that your experience with our Lenovo product has not met your expectations. Customer satisfaction is our top priority, and we are truly sorry that wasn't demonstrated to you. While we'd love the opportunity to regain your trust, we understand how frustrated you must be.
We request you to please contact our technical team who should be able to fix your issue as early as possible,
https://support.lenovo.com/us/en/
Please let us know if this helps!
Your Respectfully,
Poornima_Lenovo
Written by a customer while visiting lenovo.com
Posted by: MDFletch
from texas
Verified Purchase:Yes
[This review was collected as part of a promotion.] This is good for the price because of the quality but it is not the best available.
I would recommend this to a friend!
Response from lenovo.comBy Poornima_Lenovo, Customer Service, April 24, 2024
Thanks for reaching us, we really appreciate your feedback! We are always trying to improve our Lenovo product to provide you with a better experience. We will be sure to pass your suggestion onto our concern team for their consideration as we move forward.
Thanks again.
Sincerely,
Poornima_Lenovo
Thanks again.
Sincerely,
Poornima_Lenovo
Written by a customer while visiting lenovo.com
Posted by: epescaia
Verified Purchase:Yes
[This review was collected as part of a promotion.] it's awesome and works great. Has all the ports I need and was easy to set up.
Written by a customer while visiting lenovo.com
Posted by: Ken Len
from Springfield nj
Verified Purchase:Yes
[This review was collected as part of a promotion.] Love the dock. Just one plug and everthing is connected. Don't have to open the laptop to power it in either. Just push the button on the dock and it starts!
Written by a customer while visiting lenovo.com