Customer reviews from Samsung US
Samsung - Bespoke 4-Door French Door Refrigerator panel - Bottom Panel - Morning Blue Glass
Average customer rating
4.1
(93 Reviews)
Rating breakdown 93 reviews
5 Stars
64
4 Stars
8
3 Stars
4
2 Stars
2
1 Star
15
88%of customers recommend this product.
(
63 out of
72)
Customer Reviews for Samsung - Bespoke 4-Door French Door Refrigerator panel - Bottom Panel - Morning Blue Glass
Customer Rating
5
Love the interchangeable panels on the Bespoke
on August 17, 2024
Posted by: Ron F
[This review was collected as part of a promotion.] I purchased these panel shortly after i purchased the refrigerator and am very happy with the color.
Written by a customer while visiting Samsung US
Customer Rating
1
Piece of junk
on June 23, 2025
Posted by: Jenn
If I could give zero stars, I would. This refrigerator has been nothing short of a disaster—and not just the product, but the entire experience from installation onward.
The delivery team installed the panels incorrectly, leaving them half popped off and broken. Since then, I’ve had technicians come back FOUR separate times, and not a single one of them has known what to do. Each visit ends with shrugged shoulders, confusion, and vague promises to “follow up”—which, of course, never happens.
Even worse, there’s no one to speak to who actually understands the product or can communicate clearly. Every phone call or chatbox turns into a frustrating game of broken telephone. I’ve spent hours on the phone and chat, repeating myself endlessly, only to be told someone will come fix it. They don’t.
The product itself might be fine—if it were installed properly—but after this circus of incompetence, I wouldn’t recommend Samsung to my worst enemy. Spend your money somewhere that values your time, your home, and your sanity.
Response from Samsung USBy SEA Care, June 24, 2025
We understand your frustration with the overall installation experience, Jenn.
You can contact our Support Team via the link below to speak with a live representative for additional assistance with your unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Please provide us with this reference number (1149706811) to help our team pull up your information when you message us.
Have a great day.
-John
You can contact our Support Team via the link below to speak with a live representative for additional assistance with your unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Please provide us with this reference number (1149706811) to help our team pull up your information when you message us.
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
5
Easy panel swap
on October 9, 2025
Posted by: raccc
from Portland, OR
[This review was collected as part of a promotion.] Well packaged. Very easy to swap out the panel. Love the blue color. Wish Samsung would fix the availability of other panels and colors.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Classy and sophisticated
on October 23, 2025
Posted by: KitkatFL
I love my four-door French door bespoke refrigerator with the family hub. I do not like how delicate the glass panels are. I ordered several colors and of course all of the colors I like most were shattered and broke and discontinued so I am left with a few panels that are OK overall I do love my Refrigerator. It is a very sophisticated look in my kitchen.
Written by a customer while visiting Samsung US
Customer Rating
1
Panel Arrived Damaged
on May 17, 2023
Posted by: Sandra
i got an extra set of panels a few months ago and didnt open the box until recently when i was ready to change the panels. i was dissapointed to find the bottom panel was badly bent and dented and now i am unable to use the panels because i’m not willing to pay $150 for one panel. it is my fault for waiting so long to open the panels, but i figured i would chat with samsung just in case they offered any solutions but sadly they couldn’t. now i have 3 good panels and 1 damaged one. the glass panels are much sturdier i regret getting the stainless steel as it is extremely thin and easily bent.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
1
Value
1
Response from Samsung USBy John, Samsung Customer Care, May 22, 2023
Hi Sandra,
We want to assist you with your refrigerator.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1800-SAMSUNG)
Please provide us with this reference number, 1145802065, to help our team pull up your information when you message us.
Have a great day.
-John
We want to assist you with your refrigerator.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1800-SAMSUNG)
Please provide us with this reference number, 1145802065, to help our team pull up your information when you message us.
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
1
10 MONTHS AND STILL NO PANEL! TOP WHITE PANEL!
on August 5, 2023
Posted by: Earlybirdxo
from Florida
PLEASE BE AWARE IF YOU ARE BUYING THIS FRIDGE MAKE SURE IT COMES WITH PANELS READY TO INSTALL. DO NOT BUY WITHOUT PANELS ! I BOUGHT THIS FRIDGE LAST NOVEMBER AND I STILL DONT HAVE THE PANELS TO INSTALL THEM. I ONLY HAVE THE BOTTOM AND MIDDLE PANEL THAT CAME IN MARCH. IM STILL WAITING FOR THE TOP PANEL
TO COME SINCE MARCH ITS BEEN OVER 5 MONTHS OF WAITING. BEING THAT I SPENT OVER $3000 ON THIS FRIDGE YOU WOULD EXPECT THE PANELS TO COME ALONG WITH IT BUT NO IT COMES WITH IT INDIVIDUALLY AND GOODLUCK HAVING ALL OF THEM
IN STOCK. IVE CONTACT SAMSUNG CUSTOMER SERVICE AND IVE HAD NOTHING BUT THE WORST EXPERIENCE! THEY KEEP GIVING ME THE RUN AROUND WITH EVERY REPRESENTATIVE IVE SPOKEN WITH. WHEN I CHECK THE WEBSITE IT SAYS THE PANELS ARE AVAILABLE BE TO SHIP BUT MIGHT HAS BEEN IN PROCESS FOR MONTHS. UNLESS YOU WANT TO GO THROUGH THE EXPERIENCE IVE HAD THAN FOLLOW MY ADVICE AND BUY IT WITH THE PANELS ALREADY INCLUDED IT WILL SAVE YOU A LOT OF HEADACHE.
TO COME SINCE MARCH ITS BEEN OVER 5 MONTHS OF WAITING. BEING THAT I SPENT OVER $3000 ON THIS FRIDGE YOU WOULD EXPECT THE PANELS TO COME ALONG WITH IT BUT NO IT COMES WITH IT INDIVIDUALLY AND GOODLUCK HAVING ALL OF THEM
IN STOCK. IVE CONTACT SAMSUNG CUSTOMER SERVICE AND IVE HAD NOTHING BUT THE WORST EXPERIENCE! THEY KEEP GIVING ME THE RUN AROUND WITH EVERY REPRESENTATIVE IVE SPOKEN WITH. WHEN I CHECK THE WEBSITE IT SAYS THE PANELS ARE AVAILABLE BE TO SHIP BUT MIGHT HAS BEEN IN PROCESS FOR MONTHS. UNLESS YOU WANT TO GO THROUGH THE EXPERIENCE IVE HAD THAN FOLLOW MY ADVICE AND BUY IT WITH THE PANELS ALREADY INCLUDED IT WILL SAVE YOU A LOT OF HEADACHE.
Features
2
Performance
2
Design
1
Value
1
Response from Samsung USBy Rainly, Samsung Care, August 9, 2023
Dear Samsung Client,
To better assist you with this issue, please contact the Samsung customer service department at Customer Care: 1-800-726-7864 (1-800-SAMSUNG).
They can either answer your question or transfer you to your local store to answer your specific concern.
^Rainly
To better assist you with this issue, please contact the Samsung customer service department at Customer Care: 1-800-726-7864 (1-800-SAMSUNG).
They can either answer your question or transfer you to your local store to answer your specific concern.
^Rainly
Written by a customer while visiting Samsung US
Customer Rating
1
Great idea - terrible execution
on February 21, 2023
Posted by: Puro Domum
from Tampa fl
Ordering the panels for this refrig is a confusing and obfuscated process. It took two hours at the store to find out that they only had panels available in weird colors that nobody wants. So I ordered online and after three tries have to receive the right sizes.
No, I would not recommend this to a friend.
Features
1
Performance
3
Design
3
Value
1
Response from Samsung USBy Leo, Samsung Care, February 27, 2023
Greetings!
We appreciate your honest feedback about your recent purchase of this Samsung Bespoke panel.
I will be sure to forward what you have mentioned regarding your experience with purchasing this accessory to our web developer for current and future web development.
Should you need assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145502828 to help our team pull up your information.
Leo
We appreciate your honest feedback about your recent purchase of this Samsung Bespoke panel.
I will be sure to forward what you have mentioned regarding your experience with purchasing this accessory to our web developer for current and future web development.
Should you need assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145502828 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US
Customer Rating
5
Great staff I love it is beatifull
on October 6, 2022
Posted by: SimonFran
from Atlanta Ga
[This review was collected as part of a promotion.] I buy my bespoke and I am very happy is the best refrigerator
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US