Customer reviews from Samsung US
Samsung - Bespoke 4-Door French Door Refrigerator panel - Bottom Panel - Morning Blue Glass
Average customer rating
4.1
(93 Reviews)
Rating breakdown 93 reviews
5 Stars
64
4 Stars
8
3 Stars
4
2 Stars
2
1 Star
15
88%of customers recommend this product.
(
63 out of
72)
Customer Reviews for Samsung - Bespoke 4-Door French Door Refrigerator panel - Bottom Panel - Morning Blue Glass
Customer Rating
4
Great Features and colorful
on October 23, 2022
Posted by: Moon
from VA
[This review was collected as part of a promotion.] I am completely loving the new water pitcher feature and the colorful customization of the outside
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Cant customize the colors?
on August 20, 2025
Posted by: chuck
Everything about Bespoke is that you can customize the colors but theres no place to actually do that. They advertise all these colors with no way of actually picking them and ordering them. IT WAS THE HOLE REASON WE BOUGHT THIS FRIDGE. "Choose panels now, and change them later" this quote is a lie for half of the colors they advertise.
Features
1
Response from Samsung USBy Samsung Care, August 20, 2025
Hello Chuck,
We know the disappointment about the panel being unavailable.
You may contact our Support Team via the link below to speak with a live representative should you wish to check the panel's availability.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
We know the disappointment about the panel being unavailable.
You may contact our Support Team via the link below to speak with a live representative should you wish to check the panel's availability.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
1
Don’t waste your money.
on September 22, 2024
Posted by: Frank
Bought this fridge for my wife specifically because of the clementine color panels (orange being her favorite color) and they were never available and finally just got discontinued all together. It’s a decent fridge but that totally blows. Thanks again Samsung you always find a way to disappoint.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
1
Value
1
Response from Samsung USBy SEA Care, September 23, 2024
Hi Frank,
I can't imagine how happy your wife is receiving the fridge. To check the availability and compatibility of the fridge door panel, you can contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories.
Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147550827 to help our team pull up your information.
Have a great day.
^Aloe
I can't imagine how happy your wife is receiving the fridge. To check the availability and compatibility of the fridge door panel, you can contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories.
Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147550827 to help our team pull up your information.
Have a great day.
^Aloe
Written by a customer while visiting Samsung US
Customer Rating
1
Panel rebate fail
on January 12, 2025
Posted by: AbbyG
from USA
The only fridge in stock had the blue panels on top but knowing I’d get a rebate for the white panels, I bought the refrigerator. Many, many months later, the white panels are still not in stock and I’m stuck with a fridge color that isn’t ideal. Horrible…
Response from Samsung USBy Rainly, Samsung Care, January 13, 2025
Dear Samsung Client,
We appreciate your patience in waiting for the availability of the glass panel for your Samsung refrigerator. We are here to assist you.
To better assist you with this concern, please contact the Samsung customer service department at Customer Care: 1-800-726-7864 (1-800-SAMSUNG).
They can either answer your question or transfer you to your local store to answer your specific concern.
^Rainly
We appreciate your patience in waiting for the availability of the glass panel for your Samsung refrigerator. We are here to assist you.
To better assist you with this concern, please contact the Samsung customer service department at Customer Care: 1-800-726-7864 (1-800-SAMSUNG).
They can either answer your question or transfer you to your local store to answer your specific concern.
^Rainly
Written by a customer while visiting Samsung US
Customer Rating
1
False advertising!
on March 4, 2025
Posted by: Lewi
False advertising! Website advertises option to CUSTOMIZE by photo or design, yet no way to really choose that option when shopping for more panels in MyBespoke. What was going to be a heartfelt custom designed gift, turned into a disappointment because the colors after all these years have not been upgraded!
Response from Samsung USBy SEA Care, March 6, 2025
Lewi, sharing your experience on customizing the fridge panel matter. We want to speak to you directly to provide support and see what options we can offer to help you get the panel you want.
You can also check this link for details.
Bespoke Kitchen Design Studio
https://www.samsung.com/us/refrigerators/bespoke/design-studio/
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148546706) to help our team pull up your information.
Have a great day.
^Camille
You can also check this link for details.
Bespoke Kitchen Design Studio
https://www.samsung.com/us/refrigerators/bespoke/design-studio/
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148546706) to help our team pull up your information.
Have a great day.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
1
Discontinued everything good about this fridge
on April 22, 2025
Posted by: NeedsColor
Bought the fridge specifically for the pink panels which have apparently been discontinued and are no longer available anywhere. I feel like I’ve been totally scammed, how is this a “bespoke” fridge when you discontinue everything that makes it bespoke. Such a huge waste of my time and money.
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
1
Value
1
Response from Samsung USBy Ricardo, Samsung Care, April 23, 2025
Greetings,
We understand your disappointment for not getting your desired color for the panel of your refrigerator. Let us help.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148868333) to help our team pull up your information when you message us.
Thank you.
-Ricardo
We understand your disappointment for not getting your desired color for the panel of your refrigerator. Let us help.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148868333) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Written by a customer while visiting Samsung US
Customer Rating
3
Panels out of stock
on July 9, 2024
Posted by: Senka
I bought this fridge 2 months ago and I have no problem with it. However, the panels are always out and it is impossible to get color that I want. Hence 3 stars
Response from Samsung USBy Rainly, Samsung Care, July 10, 2024
Greetings,
We appreciate you sharing your sentiments about purchasing a glass panel. We'd love to assist you.
To help you with this, you may reach out to our Samsung Parts Team to order the parts needed for your Samsung range at (800) 627-4368.
They are open from Monday to Friday between 9:00 a.m. to 6:30 p.m. EST. They can check the available parts or accessories you wish to purchase.
Thank you for choosing Samsung and have a great day!
^Rainly
We appreciate you sharing your sentiments about purchasing a glass panel. We'd love to assist you.
To help you with this, you may reach out to our Samsung Parts Team to order the parts needed for your Samsung range at (800) 627-4368.
They are open from Monday to Friday between 9:00 a.m. to 6:30 p.m. EST. They can check the available parts or accessories you wish to purchase.
Thank you for choosing Samsung and have a great day!
^Rainly
Written by a customer while visiting Samsung US
Customer Rating
1
panels not available
on December 18, 2024
Posted by: Deb517
I do love the 4 door hub refrigerator but what I am most annoyed with is the lack of panels available and the lack of customer service in this regard.
Response from Samsung USBy Samsung Care, December 20, 2024
Hello Deb517,
We understand how you feel about the lack of panels available.
You may contact our Support Team via the link below to speak with a live representative should you need further assistance.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
We understand how you feel about the lack of panels available.
You may contact our Support Team via the link below to speak with a live representative should you need further assistance.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Written by a customer while visiting Samsung US