Customer reviews from cuisinart.com
Cuisinart - Coffee Plus 12-Cup Coffeemaker & Hot Water System - Black
Average customer rating
4.7
(173 Reviews)
Rating breakdown 173 reviews
5 Stars
136
4 Stars
28
3 Stars
6
2 Stars
2
1 Star
1
95%of customers recommend this product.
(
140 out of
147)
Customer Reviews for Cuisinart - Coffee Plus 12-Cup Coffeemaker & Hot Water System - Black
Posted by: RMYI
Gender:Female
Verified Purchase:Yes
Really wish they hadn't changed the style of this type of maker. Had the model before but after years the hot water dispenser became noisy and wouldn't consistently work, that was our second one. They do last a long time though. New model - water dispenser is noisy and coffee maker is shaped different which takes up room on my counter depth. Coffee and water are both hot, but not really happy with this design.
Response from cuisinart.comBy Cuisinart, February 19, 2026
Thank you for your continued loyalty and for sharing your honest feedback — we’re glad to hear the coffee and hot water performance are meeting expectations. We understand how design changes and dispenser noise can impact your overall experience, and we’d like to learn more about what you’re noticing, as certain sounds can be related to normal heating or priming functions. Ensuring the unit is placed on a level surface and that the water reservoir is properly seated may help reduce operational noise. Please contact our Consumer Assistance Center at 1-800-726-0190 and so we can further assist and review your concerns.
Written by a customer while visiting cuisinart.com
Posted by: Miguel Languidey
Verified Purchase:Yes
Great quality in the coffee and filters do their job, easy to set up and depend on for your caffeine needs.
Written by a customer while visiting cuisinart.com
Posted by: Mia & W. Scott Woods
Gender:Female
Verified Purchase:Yes
Great coffee maker-the water level is easily seen because it is on the side-very convenient! The hot water feature is a nice bonus for brewing tea, instant oatmeal, or a cup of instant decaf! Makes great tasting coffee in a timely manner-I couldn’t be happier with this coffee maker! Possibly the best one I’ve ever owned! Will definitely buy again!
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: Amy Beth
Gender:Female
Verified Purchase:Yes
Wanted it for the programmable factor and can’t hwt it to work ):
No, I would not recommend this to a friend.
Response from cuisinart.comBy Cuisinart, February 23, 2026
We’re sorry to hear you’re having trouble with the programmable feature and understand how frustrating that can be. We recommend reviewing the programming steps in the instruction manual to ensure the clock and auto settings are properly set before use. If you’re still unable to get it working, please contact our Consumer Assistance Center at 1-800-726-0190 Ticket #8900542460 so we can walk you through the setup. We’re committed to helping you enjoy the full convenience your unit was designed to provide.
Written by a customer while visiting cuisinart.com
Posted by: Angel C.C.
Gender:Female
Verified Purchase:Yes
When I heard that dreaded shatter in our kitchen, I knew my husband shattered the carafe for our CHW-12. It was a housewarming gift from my parents when I moved into my first place 9 years ago. Tempted to replace the carafe itself, my husband persuaded me to buy this one. And HOLY MAGIC BEAN JUICE!!!!! The BEST tasting coffee I’ve ever made at home! This take up less space than the old one, makes less noise, and the added features to clean and care for it?! Let’s just say I’ll be keeping this for the next 10+ years!!! Absolutely loved my old Cuisinart - love her upgraded new model even more!!!
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com