Customer reviews from cuisinart.com
Cuisinart - Coffee Plus 12-Cup Coffeemaker & Hot Water System - Black
Average customer rating
4.7
(149 Reviews)
Rating breakdown 149 reviews
5 Stars
119
4 Stars
24
3 Stars
4
2 Stars
2
1 Star
0
96%of customers recommend this product.
(
123 out of
128)
Customer Reviews for Cuisinart - Coffee Plus 12-Cup Coffeemaker & Hot Water System - Black
Posted by: MY Thomas
Gender:Female
Verified Purchase:Yes
It's so nice we bought it twice!! One for our main residence and one for our condo.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: jeang
Gender:Female
Verified Purchase:Yes
This coffee maker makes hot coffee and keeps it hot. This coffee maker allows you to choose the temperature of the coffee- low, medium, or high and I always have it on high. We really don't use the hot water system
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: Suzi Gee
Gender:Female
Verified Purchase:Yes
so happy with the upgrade to the newer model. Although I prefer warm weather, I am looking forward to “teatime”, coffee has been splendid each morning.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: Susan Durlak
Verified Purchase:Yes
I really, really like this coffee maker. It’s easy to use, the coffee is hot and the water is also very hot. I was able to give away my electric kettle and my counter is not as crowded anymore. I also like that it beeps when the coffee is ready.
Written by a customer while visiting cuisinart.com
Posted by: Sp01
Gender:Female
Verified Purchase:Yes
My old version of this model finally broke, love the updated verson. Wish there was a water guage for the water dispenser.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Customer Rating
4
Stick what was working, nothing had to be changed
on July 1, 2025
Posted by: Winemaker
from Oklahoma
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Why did you change from the old one! It was perfect
Written by a customer while visiting cuisinart.com
Posted by: MargoD
Gender:Female
Verified Purchase:Yes
We Like this coffee pot the lid could be better water or coffee gets trapped a bit under the lid but all of them seem to do this. We like the carafe temperature function.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: V Petit
Gender:Female
Verified Purchase:Yes
The instructions for this coffeemaker are not very well done. If you want to make 1-4 cups of coffee you shouldn’t have more than that amount of water in the well because it keeps brewing until the water runs out, no matter if you have selected the 1-4 cup option before brewing begins. I have to turn off the brewing action to stop it after I get the amount of coffee I want. The automatic pause doesn’t stop the coffee from dripping onto the plate when you remove the carafe to pour a cup before brewing is complete, so be sure and place something quickly to catch the dripping. Drink your coffee quickly because this water doesn’t stay hot very long after brewing. And you have to keep tabs on how much water is in the reservoir because the “add water” notification cannot be seen anywhere on the panel that I’ve seen. It didn’t occur to me to measure the spot I place my coffeemaker in and it’s inconvenient having to pull it in and out from underneath the shelves in order to add water and coffee/filter. Make sure you have an open space to place it in or that your shelves are high enough to open both. If I had known all the things I’ve mentioned before I had used it several times I probably would have tried to return it. I gave it two stars because the hot water system works great and I like it a lot and would have given it three stars if this reservoir held more water. I’m disappointed in this purchase and wouldn’t recommend it for anyone else.
No, I would not recommend this to a friend.
Response from cuisinart.comBy Cuisinart, December 1, 2025
We’re sorry to hear your experience hasn’t been as smooth as we’d like. The coffee maker’s carafe temperature is adjustable to help keep your coffee hot, and monitoring the carafe during brewing can help prevent any drips. If you have questions or need guidance, Cuisinart Customer Service at 1-800-726-0190 is happy to help — we want you to enjoy the best possible experience with your coffee maker.
Written by a customer while visiting cuisinart.com