Customer reviews from lenovo.com
Lenovo - IdeaPad 5 15ITL05 15.6" Laptop - Intel Core i5 - 16 GB Memory - 512 GB SSD - Abyss Blue
Average customer rating
3.1
(27 Reviews)
Rating breakdown 27 reviews
5 Stars
11
4 Stars
3
3 Stars
1
2 Stars
2
1 Star
10
48%of customers recommend this product.
(
11 out of
23)
Customer Reviews for Lenovo - IdeaPad 5 15ITL05 15.6" Laptop - Intel Core i5 - 16 GB Memory - 512 GB SSD - Abyss Blue
Customer Rating
1
Soldered memory failed; can't be fixed
on October 23, 2021
Posted by: GGCG
We bought this for my wife in September 2020. This week 14 months later, it went into a continuous Windows recovery loop, making it unusable. I spent several days trying to fix it, including trying to re-install Windows without success. I then replaced the SSD and was able to reinstall Windows. That worked for a couple of hours before it started going into recovery loops again. It recovered long enough to run diagnostics which determined that the memory is failing. The memory is soldered to the motherboard and can't be replaced, so now we have a dead, unfixable laptop. Don't buy any laptop that has soldered memory!
No, I would not recommend this to a friend.
Response from lenovo.comBy Adrian_Lenovo, Customer Service, October 25, 2021
Lenovo appreciates all feedback and thank you for taking the time to rate and review our product! We apologize for your inconvenience. Please contact our Customer Service team at 1-855-253-6686.
Very Respectfully,
Adrian_Lenovo
Very Respectfully,
Adrian_Lenovo
Written by a customer while visiting lenovo.com
Posted by: ChessaD
from Phoenix, AZ
Verified Purchase:Yes
[This review was collected as part of a promotion.] It's the perfect transition computer for my mom who was very hesitant about getting a new computer.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: Kirsten Joi
from Massachusetts
Verified Purchase:Yes
[This review was collected as part of a promotion.] I purchased this laptop to replace another Lenovo laptop I had for a couple years that started having issues with the screen blinking... this new one is not only blinking, but with a white steady screen and I have had it less than a month. This is unacceptable. Still trying to contact support!!
No, I would not recommend this to a friend.
Response from lenovo.comBy Adrian_Lenovo, Customer Service, July 6, 2022
Lenovo appreciates all feedback and thank you for taking the time to rate and review our product! We apologize for any inconvenience. Please check your email.
Very Respectfully,
Adrian_Lenovo
Very Respectfully,
Adrian_Lenovo
Written by a customer while visiting lenovo.com