Customer reviews from lenovo.com
Lenovo - IdeaPad 5 15ITL05 15.6" Laptop - Intel Core i5 - 16 GB Memory - 512 GB SSD - Abyss Blue
Average customer rating
3.1
(27 Reviews)
Rating breakdown 27 reviews
5 Stars
11
4 Stars
3
3 Stars
1
2 Stars
2
1 Star
10
48%of customers recommend this product.
(
11 out of
23)
Customer Reviews for Lenovo - IdeaPad 5 15ITL05 15.6" Laptop - Intel Core i5 - 16 GB Memory - 512 GB SSD - Abyss Blue
Posted by: Huls
Verified Purchase:Yes
[This review was collected as part of a promotion.] So easy to set up and use! After years of being a Mac owner, I switched and chose to go with Lenovo. I thought there might be a “learning curve” but everything about this computer made the transition seamless! Highly recommend.
Written by a customer while visiting lenovo.com
Customer Rating
1
Hinge broke after 5 months
on November 5, 2021
Posted by: Gkgb
from Yorktown, VA
Bought Idea Pad 5 in May 2021. Five months later the screen hinge broke making it impossible to close the lid. Laptop never moved from the original desk location during the 5 months of use. TERRIBLE manufacturing or design. Now I have to send laptop to Houston Texas so they can say it is broken and can't be fixed. Be careful, this problem might very well be a design issue since it is certainly not a use problem.
No, I would not recommend this to a friend.
Response from lenovo.comBy Adrian_Lenovo, Customer Service, November 5, 2021
Lenovo appreciates all feedback and thank you for taking the time to rate and review our product! We want our customers to have a superb experience as you help us to continually evaluate our current products and services, and if necessary, change to meet your needs better. We apologize for your inconvenience.
Very Respectfully,
Adrian_Lenovo
Very Respectfully,
Adrian_Lenovo
Written by a customer while visiting lenovo.com
Customer Rating
2
Great laptop but poor quality/no company backing.
on February 7, 2022
Posted by: Tom1943
from Columbus, Ohio
I bought this 10 months ago. I have really enjoyed it's features. While I rarely use the touch screen feature, it has come in handy a few times. For my usage, it has been fast, and the battery lasts much longer than my previous laptops. I now have a partically new laptop, that will not close. When opening it yeatersay, I heard a cracking noise. On checking it out, I found that the screen had separated from the frame on the lower right corner. The system still works fine, I just can't use it as a laptop. (Can no longer close it, or transport it). Lenovo informed me that since it is a damage problem, it is not covered by their warranty. I.e., it is my problem, not theirs, even though nothing has ever been spilled on it, and it has not been dropped or 'man handled'. Due to Covid-19, we have not traveled at all, so the laptop has never left the house since I bought it. So, as I know that it wasn't any type of damage on my part, ti comes down to por quality hinges, and connecting parts.
Response from lenovo.comBy Adrian_Lenovo, Customer Service, February 8, 2022
Lenovo appreciates all feedback and thank you for taking the time to rate and review our product! We want our customers to have a superb experience as you help us to continually evaluate our current products and services, and if necessary, change to meet your needs better. We apologize for any inconvenience.
Very Respectfully,
Adrian_Lenovo
Very Respectfully,
Adrian_Lenovo
Written by a customer while visiting lenovo.com
Posted by: dunz4x4
from california
Verified Purchase:Yes
a great all-around type of platform. not sure how it holds up against gaming but seems to do fine under different types of other programs. fingerprint reader is spot on and the built in camera cover is a nice plus.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: Johanssen Smythe
from Waswanipi, Canada
Verified Purchase:Yes
Keys are too low
Trackpad too difficult to press - frustrating
Numeric pad keys are small so that they fit but functionally difficult to use - lots of typos
No, I would not recommend this to a friend.
Response from lenovo.comBy Adrian_Lenovo, Customer Service, July 29, 2022
Lenovo appreciates all feedback and thank you for taking the time to rate and review our product! We apologize for any inconvenience. We offer accessories, as well as other systems that may better suit your needs. Please check out more options on our website at https://www.lenovo.com/us/en/pc.
Very Respectfully,
Adrian_Lenovo
Very Respectfully,
Adrian_Lenovo
Written by a customer while visiting lenovo.com
Posted by: Dave Frederick
from Jefferson, GA
Verified Purchase:Yes
[This review was collected as part of a promotion.] I love my new Lenovo Idea pad 15". Performance and quality were more than I expected.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Customer Rating
1
The hinge broke. Custom service was very rude
on March 13, 2023
Posted by: No Ienovo
The lid couldn't be closed after a year of use. It had two years of warranty. Spent over 40 minutes to call custom service and was told that it was not covered!!! She hang off the phone and close the case without even mentioned it. I found from the website the case was closed. I had owned more than 6 Lenovo both for work and home use. Never will buy it again.
No, I would not recommend this to a friend.
Written by a customer while visiting lenovo.com
Customer Rating
4
great laptop
on February 7, 2022
Posted by: Amit Phulware
from New york
[This review was collected as part of a promotion.] According to it is the best laptop under 700 dollars you should buy it i loved it available in every state
I would recommend this to a friend!
Written by a customer while visiting lenovo.com