Customer reviews from lenovo.com
Lenovo - IdeaPad 5 15ITL05 15.6" Laptop - Intel Core i5 - 16 GB Memory - 512 GB SSD - Abyss Blue
Average customer rating
3.1
(27 Reviews)
Rating breakdown 27 reviews
5 Stars
11
4 Stars
3
3 Stars
1
2 Stars
2
1 Star
10
48%of customers recommend this product.
(
11 out of
23)
Customer Reviews for Lenovo - IdeaPad 5 15ITL05 15.6" Laptop - Intel Core i5 - 16 GB Memory - 512 GB SSD - Abyss Blue
Customer Rating
1
Hinge will break after one year
on December 30, 2021
Posted by: Wilson5360
from Norfolk, VA
Do not invest in this product. It has faulty hinges that will fail after a year. After normal use, I opened it one day and heard a crack. I noticed the hinges were stiff and the screen covering was pulling a little, so tried to be as gentle as possible for the next few weeks. After 2 weeks, it progressed to full separation on the left side. The left side will not open fully now and this is a known issue with the laptop that is somehow not covered under the warranty. Do not buy this laptop. It will break in less than a year.
No, I would not recommend this to a friend.
Response from lenovo.comBy Adrian_Lenovo, Customer Service, January 5, 2022
Lenovo appreciates all feedback and thank you for taking the time to rate and review our product! We want our customers to have a superb experience as you help us to continually evaluate our current products and services, and if necessary, change to meet your needs better. We apologize for your inconvenience.
Very Respectfully,
Adrian_Lenovo
Very Respectfully,
Adrian_Lenovo
Written by a customer while visiting lenovo.com
Customer Rating
5
Excellent Laptop for School, Work, or Light Gaming
on December 19, 2021
Posted by: Neon05
from Frederick, Maryland
[This review was collected as part of a promotion.] I have been using my Lenovo Ideapad 15IIL05 for several months now for school. As someone who uses advanced applications such as Autodesk Inventor and Revit while simultaneously listening to music, browsing the web, doing other schoolwork, etc- I really appreciate how this laptop has the power when I need it and the battery life when I want it in other classes. It's affordable, well made, (it's stood up to me for several months now, the ultimate durability test) and has a pretty decent selection of ports. Some things I really like about it are the keyboard and the screen. The keyboard is backlit, tactile, and easy to use. It also has function keys at the top for volume, brightness, music controls, etc. which are extremely useful. The screen is bright and sharp at 1080P full HD resolution. The only complaint I have about the laptop right now is that the ram can't be upgraded.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Customer Rating
3
Space bar sticks, only 2 months old
on December 13, 2021
Posted by: echh
I have had this laptop less than 2 months, and the space bar sticks so often that I have to constantly go back and put spaces between words. I wish I could toss it out a window.
No, I would not recommend this to a friend.
Response from lenovo.comBy Adrian_Lenovo, Customer Service, December 13, 2021
Lenovo appreciates all feedback and thank you for taking the time to rate and review our product! We apologize for your inconvenience. Please refer to our Technical Support at https://support.lenovo.com/us/en/.
Very Respectfully,
Adrian_Lenovo
Very Respectfully,
Adrian_Lenovo
Written by a customer while visiting lenovo.com
Customer Rating
5
Great for school
on December 11, 2021
Posted by: FutureMD24
Got the laptop when I started medical school and its going strong two years later. Love the touch screen. Its pretty light weight and durable as long as you don't get too rough with it.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Customer Rating
1
Screen frame has come unglued
on November 24, 2021
Posted by: TDO1
from Arlington, WA
[This review was collected as part of a promotion.] I bought this Sep/20, in Nov/21 an audible noise was heard as the screen frame came unglued. Within two week 3/4 of the bottom has come unglued, it has snapped the hinge and I am unable to close my laptop to take with me on a trip.
No, I would not recommend this to a friend.
Response from lenovo.comBy Adrian_Lenovo, Customer Service, November 26, 2021
Lenovo appreciates all feedback and thank you for taking the time to rate and review our product! We apologize for your inconvenience. Please refer to our Technical Support at https://support.lenovo.com/us/en/.
Very Respectfully,
Adrian_Lenovo
Very Respectfully,
Adrian_Lenovo
Written by a customer while visiting lenovo.com
Customer Rating
1
Hinge broke after 5 months
on November 5, 2021
Posted by: Gkgb
from Yorktown, VA
Bought Idea Pad 5 in May 2021. Five months later the screen hinge broke making it impossible to close the lid. Laptop never moved from the original desk location during the 5 months of use. TERRIBLE manufacturing or design. Now I have to send laptop to Houston Texas so they can say it is broken and can't be fixed. Be careful, this problem might very well be a design issue since it is certainly not a use problem.
No, I would not recommend this to a friend.
Response from lenovo.comBy Adrian_Lenovo, Customer Service, November 5, 2021
Lenovo appreciates all feedback and thank you for taking the time to rate and review our product! We want our customers to have a superb experience as you help us to continually evaluate our current products and services, and if necessary, change to meet your needs better. We apologize for your inconvenience.
Very Respectfully,
Adrian_Lenovo
Very Respectfully,
Adrian_Lenovo
Written by a customer while visiting lenovo.com
Customer Rating
1
Defective plastic screen lining (bezzel)
on October 31, 2021
Posted by: Kellypine
I bought this laptop in April, and it’s already physically falling apart. The plastic lining of the screen (bezzel for those of you in the know) is popping off, and the pressure is causing the whole screen to be lopsided. Apparently the warranty doesn’t cover this because it’s “physical damage.” It’s estimated to be a $250 repair. My brother in law, an engineer, looked at it and saw that some bolts had popped out inside the hinge, leading to this. I have NEVER dropped my laptop and treat it like a baby. He says it’s obvious from looking at it that it’s a defect in the construction. Looked into this a bit and it seems others have had similar issues with Lenovo laptops. Incredibly disappointed with this purchase and will not be buying from Lenovo again. This shouldn’t happen on a $750 laptop that I gently use. It shouldn’t happen from just opening and closing the screen. It won’t even close all the way now, so this seems likely to kill my battery eventually as well.
No, I would not recommend this to a friend.
Written by a customer while visiting lenovo.com
Customer Rating
1
Soldered memory failed; can't be fixed
on October 23, 2021
Posted by: GGCG
We bought this for my wife in September 2020. This week 14 months later, it went into a continuous Windows recovery loop, making it unusable. I spent several days trying to fix it, including trying to re-install Windows without success. I then replaced the SSD and was able to reinstall Windows. That worked for a couple of hours before it started going into recovery loops again. It recovered long enough to run diagnostics which determined that the memory is failing. The memory is soldered to the motherboard and can't be replaced, so now we have a dead, unfixable laptop. Don't buy any laptop that has soldered memory!
No, I would not recommend this to a friend.
Response from lenovo.comBy Adrian_Lenovo, Customer Service, October 25, 2021
Lenovo appreciates all feedback and thank you for taking the time to rate and review our product! We apologize for your inconvenience. Please contact our Customer Service team at 1-855-253-6686.
Very Respectfully,
Adrian_Lenovo
Very Respectfully,
Adrian_Lenovo
Written by a customer while visiting lenovo.com