Customer reviews from weber.com
Weber - Crafted Flat Top Griddle - Gray
Average customer rating
4.2
(89 Reviews)
Rating breakdown 89 reviews
5 Stars
63
4 Stars
3
3 Stars
9
2 Stars
3
1 Star
11
78%of customers recommend this product.
(
56 out of
72)
Customer Reviews for Weber - Crafted Flat Top Griddle - Gray
Posted by: Anonymous
from Pennsylvania
Expertise:Intermediate
Verified Purchase:Yes
Packed well and shipped quickly. Well made and crafted steel griddle that fits perfectly in my Weber genesis 435 grill. Easy to follow instructions that made seasoning/ protecting the steel with baking on vegetable oil. Frying meat and or vegetables are easy. Just made bacon& eggs with pancakes. Highly recommended.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Customer Rating
1
Rusts and Unusable
on March 29, 2024
Posted by: BBBBB
Bought this last year and always cleaned before and after use per the instructions and the griddle always develops rust. It’s to the point where I don’t feel safe using it anymore. I would not recommend purchasing this.
Response from weber.comBy Weber grills, April 7, 2024
Your feedback is very important to us. We want you to have the best possible experience with your new Weber CRAFTED Griddle and we are sorry to learn that you are disappointed.
This griddle must be seasoned before use and maintained per the instructions provided in the owner's guide. When maintained properly, your grill will stay beautiful and last for many years.
Please see our instructional video for a step-by-step guide to seasoning and maintaining your new Weber CRAFTED Griddle:
https://www.youtube.com/watch?v=2xdXgTOU-YQ
Our Care team is following up with you to make sure you have everything you need. Please look for our outreach email soon. Thank you!
This griddle must be seasoned before use and maintained per the instructions provided in the owner's guide. When maintained properly, your grill will stay beautiful and last for many years.
Please see our instructional video for a step-by-step guide to seasoning and maintaining your new Weber CRAFTED Griddle:
https://www.youtube.com/watch?v=2xdXgTOU-YQ
Our Care team is following up with you to make sure you have everything you need. Please look for our outreach email soon. Thank you!
Written by a customer while visiting weber.com
Customer Rating
1
Rust and more rust
on May 28, 2024
Posted by: AL,D
from Buffalo NY
Love Weber products, but this griddle just keeps rusting, I've seasoned it according to instructions, cleaned properly, re-oiled (seasoned) put away dry in covered grill, go to use it and its showing rust again, Maybe I hit a bad production run, but I'm back to using a cast iron skillet on top of grill.
No, I would not recommend this to a friend.
Response from weber.comBy Weber grills, July 9, 2024
Thank you for your feedback. Your satisfaction is very important to us. We want you to have the best possible experience with your new Weber CRAFTED Griddle and we are sorry to learn that you are disappointed.
This griddle must be seasoned before use and maintained per the instructions provided in the owner's guide. When maintained properly, your grill will stay beautiful and last for many years.
Please see our instructional video for a step-by-step guide to seasoning and maintaining your new Weber CRAFTED Griddle:
https://www.youtube.com/watch?v=2xdXgTOU-YQ
Our Care team is following up with you to make sure you have everything you need. Please look for our outreach email soon. Thank you!
This griddle must be seasoned before use and maintained per the instructions provided in the owner's guide. When maintained properly, your grill will stay beautiful and last for many years.
Please see our instructional video for a step-by-step guide to seasoning and maintaining your new Weber CRAFTED Griddle:
https://www.youtube.com/watch?v=2xdXgTOU-YQ
Our Care team is following up with you to make sure you have everything you need. Please look for our outreach email soon. Thank you!
Written by a customer while visiting weber.com
Posted by: Suburban Grill Daddy
from Western Burbs, Chicago
Gender:Male
Verified Purchase:Yes
Works good enough but draining grease into the cook box is big dumb.
I would recommend this to a friend!
Response from weber.comBy Weber grills , Consumer care, September 9, 2022
Thank you for your feedback regarding the Weber CRAFTED flat top griddle. We are so sorry to hear your experience did not match your expectations. We would love to discuss this further with you and get further clarification on what is happening. Our Care team will be reaching out to follow up. Please look for our outreach soon. Thank you!
Written by a customer while visiting weber.com
Customer Rating
1
Used
on May 26, 2025
Posted by: lapd1991
from NJ
Expertise:Intermediate
I was sent a USED griddle slathered in oil and covered with scratches. The oil soaked through the box and when i opened the box the oil went onto my floor and my clothes. Clothes are ruined due to oil stains. I find this atrocious.
No, I would not recommend this to a friend.
Response from weber.comBy Consumer Care, Weber, May 28, 2025
Thank you for your feedback. The oil inside the packaging of our Weber Crafted Griddle is the manufacturing oil that helps keep the griddle from rusting. We're sorry to hear it spilled on the floor and your clothes. Your satisfaction is important to us. We want to make this right. Please look for an outreach email from our Care Team soon. Thank you!
Written by a customer while visiting weber.com
Posted by: Twisted
from Pasadena, MD
Expertise:Intermediate
Verified Purchase:Yes
Well crafted and solid material. Great instructions on seasoning.
We haven't used it yet though but can't wait.
We haven't used it yet though but can't wait.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Customer Rating
1
Completely rusted!!!
on August 21, 2025
Posted by: Cjw25
from Ohio
Expertise:Intermediate
Owned just a few weeks. Seasoned as instructed. Covered grill between uses. Went to use the other day and griddle is totally rusted! I was shocked and disappointed! Even applied grapeseed oil to griddle after the two times I used it!
No, I would not recommend this to a friend.
Response from weber.comBy Weber grills, September 15, 2025
Thank you for your feedback. So sorry to hear about the corrosion on your Weber Crafted griddle. We are here to help. Carbon Steel is very susceptible to corrosion and seasoning is good for helping to lessen this risk, but for longer periods of non use or storage, the flat top griddle requires extra protection to ensure it is well protected. If the griddle is not being used on a weekly basis, we recommend storing it inside and keeping it dry to prevent excess corrosion. Please see this article with instructions on how to deep-clean and re-season your griddle: https://consumer-care.weber.com/s/article/My-griddle-is-rusting-How-do-I-clean-it-1706747678961?language=en_US
Our Care team has also reached out to follow up. Thank you!
Our Care team has also reached out to follow up. Thank you!
Written by a customer while visiting weber.com
Posted by: Anthony V
Verified Purchase:Yes
The flat top rusted within a week of receiving it. The quality is poor and I do not recommend purchasing. I contacted customer service to advise of the rust and they stated it is because of the state that I live in. I am extremely disappointed and will not buy a Weber accessory again.
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Consumer Care, June 10, 2022
Thank you for your feedback. We understand that our Weber fans expect the best from us, which is why we hold ourselves to the highest standard of performance and quality. The Weber CRAFTED Flat Top Griddle is one of our favorite new products and we want to help you get the most out of your versatile new accessory.
Seasoning your griddle on front, back and all sides is required for performance and protection before you smash your first burger or flip your first pancake, but it can also be refurbished through proper care and seasoning. This will make it more durable and help your food slide easily off the surface.
A seasoned griddle is dark black from edge to edge. To achieve this, season your griddle at least 3 times before use. Here's how:
The griddle has been coated with a food-grade mineral oil for protection. This oil is not to be used for seasoning. Open the bag containing your Griddle over a waste bin. Dispose of the bag and then transfer the griddle to your sink.
Hand wash your griddle in warm, soapy water and scrub vigorously with a nylon brush or soft sponge just before the seasoning process. Thoroughly dry.
Note: This will be the ONLY TIME you use soap and water on your griddle.
Warning: Do not burn off the mineral oil.
Place your Weber CRAFTED Frame Kit in your grill and preheat your grill with the lid closed to 400-500 F.
Use a low lint paper towel or cotton cloth to apply about 1 Tablespoon of a neutral oil over all the surfaces (top, sides and bottom) of the griddle. Then wipe off any excess oil so it appears dry. Excess oil will not season properly.
Using heat-resistant gloves or mitts, place the griddle into the hot grill, close the lid, and allow it to heat up for 30 minutes. The surface will get start to darken and get smokey.
Use a set of grill tongs to hold a paper towel, then use the towel to wipe any uneven spots or drips of oil on the griddle.
When the smoking has stopped, your griddle now has 1 coat of seasoning. Repeat steps 3-6, two (2) more times in order to build the seasoning, allowing the griddle to completely cool down between applications.
It is equally important to perform a little clean-up and aftercare to keep your griddle in tip-top condition. After the grill has been turned off, but while the griddle is still warm, pour a little water on the surface and use a metal spatula or scraper to loosen and clean off food residue. Then after thoroughly dry, use grill tongs to wipe an oiled paper towel over the entire surface of the griddle to protect it until next time.
Please see this link for our instructional video which illustrates the instructions above:
https://www.youtube.com/watch?v=2xdXgTOU-YQ
Even if your Weber CRAFTED Flat Top Griddle has begun to rust, you can get it looking like new by following the below rust removal protocol. This product is built to last; it just needs a little love.
Use a steel scouring pad or metal griddle scraper / spatula to remove any debris and surface rust.
For stubborn rust spots, heating the griddle in grill to medium heat and applying small amounts of water while scraping may be necessary. The steam will help lift more debris; you want to eliminate all signs of red rust from all surfaces. You will want to preheat it with the side up that you are focused on refurbishing. Use caution while handling while it's warm.
Rinse griddle with water and wipe with paper towel in tongs (if hot) to remove any remaining signs of red coloring or debris.
Thoroughly dry and immediately apply a thin layer of a neutral oil (canola, vegetable or grapeseed) on all parts of griddle to help prevent rust from quickly forming. Failure to thoroughly dry griddle before applying oil can result in additional corrosion.
Follow the complete seasoning process at least 3 times as recommended to reach optimal protection. Be sure to season all surfaces: front, back, and all sides.
We apologize that you did not receive the information you needed when you reached out to our Support team. That is not the experience we want for a valued Weber fan like yourself! We will reach out to you again to provide assistance and make sure you are satisfied. Thank you!
Seasoning your griddle on front, back and all sides is required for performance and protection before you smash your first burger or flip your first pancake, but it can also be refurbished through proper care and seasoning. This will make it more durable and help your food slide easily off the surface.
A seasoned griddle is dark black from edge to edge. To achieve this, season your griddle at least 3 times before use. Here's how:
The griddle has been coated with a food-grade mineral oil for protection. This oil is not to be used for seasoning. Open the bag containing your Griddle over a waste bin. Dispose of the bag and then transfer the griddle to your sink.
Hand wash your griddle in warm, soapy water and scrub vigorously with a nylon brush or soft sponge just before the seasoning process. Thoroughly dry.
Note: This will be the ONLY TIME you use soap and water on your griddle.
Warning: Do not burn off the mineral oil.
Place your Weber CRAFTED Frame Kit in your grill and preheat your grill with the lid closed to 400-500 F.
Use a low lint paper towel or cotton cloth to apply about 1 Tablespoon of a neutral oil over all the surfaces (top, sides and bottom) of the griddle. Then wipe off any excess oil so it appears dry. Excess oil will not season properly.
Using heat-resistant gloves or mitts, place the griddle into the hot grill, close the lid, and allow it to heat up for 30 minutes. The surface will get start to darken and get smokey.
Use a set of grill tongs to hold a paper towel, then use the towel to wipe any uneven spots or drips of oil on the griddle.
When the smoking has stopped, your griddle now has 1 coat of seasoning. Repeat steps 3-6, two (2) more times in order to build the seasoning, allowing the griddle to completely cool down between applications.
It is equally important to perform a little clean-up and aftercare to keep your griddle in tip-top condition. After the grill has been turned off, but while the griddle is still warm, pour a little water on the surface and use a metal spatula or scraper to loosen and clean off food residue. Then after thoroughly dry, use grill tongs to wipe an oiled paper towel over the entire surface of the griddle to protect it until next time.
Please see this link for our instructional video which illustrates the instructions above:
https://www.youtube.com/watch?v=2xdXgTOU-YQ
Even if your Weber CRAFTED Flat Top Griddle has begun to rust, you can get it looking like new by following the below rust removal protocol. This product is built to last; it just needs a little love.
Use a steel scouring pad or metal griddle scraper / spatula to remove any debris and surface rust.
For stubborn rust spots, heating the griddle in grill to medium heat and applying small amounts of water while scraping may be necessary. The steam will help lift more debris; you want to eliminate all signs of red rust from all surfaces. You will want to preheat it with the side up that you are focused on refurbishing. Use caution while handling while it's warm.
Rinse griddle with water and wipe with paper towel in tongs (if hot) to remove any remaining signs of red coloring or debris.
Thoroughly dry and immediately apply a thin layer of a neutral oil (canola, vegetable or grapeseed) on all parts of griddle to help prevent rust from quickly forming. Failure to thoroughly dry griddle before applying oil can result in additional corrosion.
Follow the complete seasoning process at least 3 times as recommended to reach optimal protection. Be sure to season all surfaces: front, back, and all sides.
We apologize that you did not receive the information you needed when you reached out to our Support team. That is not the experience we want for a valued Weber fan like yourself! We will reach out to you again to provide assistance and make sure you are satisfied. Thank you!
Written by a customer while visiting weber.com