Customer reviews from nightowlsp.com
Night Owl - 8 Channel 8 Wired 4K Ultra HD Spotlight Cameras, 1TB HD Bluetooth DVR Surveillance System with Audio - White/Black
Average customer rating
4.5
(142 Reviews)
Rating breakdown 142 reviews
5 Stars
103
4 Stars
21
3 Stars
8
2 Stars
5
1 Star
5
89%of customers recommend this product.
(
118 out of
132)
Customer Reviews for Night Owl - 8 Channel 8 Wired 4K Ultra HD Spotlight Cameras, 1TB HD Bluetooth DVR Surveillance System with Audio - White/Black
Customer Rating
5
Great System, Easy Setup and Install.
on June 3, 2023
Posted by: Retired USAF
from Panama City, Florida
Gender:Male
We purchased our system yesterday (02 Jun 2023). This is our third Night Owl system. First one took a beating from Hurricane Michael in 2018 and survived, with a loss of 2 out of 8 cameras, the DVR eventually died. Our second one the motherboard fried after we took a lightening hit 3 weeks ago, turned out our surge protector was no longer protecting, it was now a fancy extension cord. Not an Night Owl issue, so check your surge suppressors out regularly to prevent having your system damaged.
Now to the new system. Connected everything up, inside the house, and the system booted right up, did its firmware update, then walked me through the setup with screen prompts (Have a monitor hooked up to it). Had zero issues with the setup/install. Deleted the old phone app (Android) and installed the new app, it was easy to setup and within minutes the system was up and running, both on the phone and in the house.
A time saving surprise for us was our existing cameras were compatible, so leaving them, gave us spare cameras, which is awesome.
With any technology you're bound to have issues, no company has 100% issue free products. Also something that is running nonstop for years is bound to wear out eventually. That said ALL of our Night Owl products have been awesome, and worked right out of the box, on the rare occasion we needed customer support we've had no issues with them.
Over the years our Night Owl systems have caught people breaking into cars, accidents, vandalism, kids sneaking in and out. It has given us peace of mind, security, and safety. Can't ask for more, so maybe I'm bias, but I've loved ALL our Night Owl systems. I look forward to many years of continued peace of mind and security with our new system.
Sorry for the long post....
I would recommend this to a friend!
Response from nightowlsp.comBy Customer Support, June 7, 2023
Thank you for being a Night Owl customer and for the feedback!
Written by a customer while visiting nightowlsp.com
Customer Rating
2
Missing basic features from older systems
on October 28, 2023
Posted by: LongTimeCustomer
from Lake Worth, FL
Gender:Male
Recently purchased one of these new 4K systems. I had a 5 year old 1080P system and thought I would upgrade. Will return as basic features that did exist no longer do. Expected it to be better quality video and add and enhance features from the older application. Not the case. Although the video recording quality seems good, the system is now missing basic features such as being able to record audio. My old system had 2 audio recording channels connected directly to audio cameras. I had an audio camera in the front and rear of my home. New system has no audio recording or playback although sales description have wireless cameras states recording of audio. does not make sense. System only seems to be able to Export video based on "Events". Old system I could set a start and end time for exporting. Sometimes small movements are not part of an Event and the recording of sound would also not be an event but you may want to export with the sound just for timeframe of sound. Have given videos to the police multiple times. Cannot give up that feature. Only reason for "Continuous" recording a channel would be to be able to export a range of time and for sound. Strange that an "Upgrade" would result in less basic features than previous very old systems. Not sure who designs these and decides what features. Time to go elsewhere
Written by a customer while visiting nightowlsp.com
Customer Rating
1
Great quality video but way to slow and choppy
on April 5, 2024
Posted by: Rsr123
from Waco tx
Gender:Male
These have great quality video but will jot stay connected most of the time. Keeps dropping out and says oops. The audio is useless because it is choppy and cannot hear what anyone says. I have a older wired version without audio that works much better. I was really hoping this would work well. Very disappointed.
No, I would not recommend this to a friend.
Written by a customer while visiting nightowlsp.com
Posted by: Stevenp
from Edgerton Missouri
Gender:Male
Verified Purchase:Yes
We have owned the night our security system for several years, we are on our third system. The last system that finally wore out this week we purchased in 2017 and utilized The night owl HD app. I utilize an old tablet as a monitor in my work area so that I can see when I have deliveries. The tablet is mounted and displayed my four primary cameras throughout the day uninterrupted. It is too far from the system itself to use a cable to have the normal monitoring. This app is absolutely useless for a constant monitoring. It shuts down right at the most inapt time and then takes forever going through all the steps to get it back up and running again. Basically this app is made my system useless for my every day use and is making me reconsider night owls system.
No, I would not recommend this to a friend.
Written by a customer while visiting nightowlsp.com
Posted by: ROC64
from Southaven, MS
Gender:Male
Verified Purchase:Yes
I have this equipment for 3 weeks now and there are some features to improve: definitely the App; besides not so user friendly it doesn’t respond fast enough when want to have access for a quick view or to check a sensor alert. Also I have to close it totally very often to make it respond and load the cameras. The other not so good features are the cameras speakers and the siren. Those aren’t good quality and hard to understand the prerecorded message or when having a conversation by the two way audio cameras.
On the other hand, the good things it has are the good quality video of the cameras and the no need to have a tv or monitor connected to set up the system.
On the other hand, the good things it has are the good quality video of the cameras and the no need to have a tv or monitor connected to set up the system.
I would recommend this to a friend!
Written by a customer while visiting nightowlsp.com
Customer Rating
4
Good quality
on November 11, 2020
Posted by: Isamplepr
from Springfield, VA
Gender:Female
[This review was collected as part of a promotion.] Good thing first, the quality of the image is amazing! The images and videos are very clear. The app is easy to use as well. Not so good...the cables! It was not difficult to install. My husband and I installed all the cameras by our self, but all those cables where a hassle. The hard work pays off!
I would recommend this to a friend!
Written by a customer while visiting nightowlsp.com
Customer Rating
5
spotlights are great!
on May 26, 2020
Posted by: Marie Y
from Cooper City, FL
Gender:Female
WOW! Awesome buy! I had the installer put all 8 cameras inside and outside around my house. I love the feature on the app where you can shut off the spotlights because I really didn't want the lights in my house but absolutely wanted them on all outdoor cameras!
The lights are super bright which I love so it's like a deterrent for anyone who comes on my property!
I would recommend this to a friend!
Response from nightowlsp.comBy Customer Support, Customer Support, May 26, 2020
Thank you so much for the review and for choosing Night Owl. Yes, the spotlights can be easily disabled if there are select cameras you do not want the light on. It looks like the installer did a great job. Thank you for sharing!
Written by a customer while visiting nightowlsp.com
Customer Rating
5
Amazing 4K security system
on November 4, 2020
Posted by: Ian516
from NY NY
Gender:Male
[This review was collected as part of a promotion.] I totally am in love with this night owl 4K security system. I got tired of relying on my internet connection to be able to save and stream my properties video feed. This is all on a 1TB hard drive and honestly it’s a very easy setup. Everything is wired. Each camera comes with ample length to run a connection to different areas of your house or property. So far the Apple app it pretty good. I have very fast internet so my stream is perfect remotely. I love the clarity and the spot light motion sensor. It makes getting a clear shot at night easy. So far I am loving this system and might upgrade for other cameras.
I would recommend this to a friend!
Response from nightowlsp.comBy Customer Support, Customer Support, November 11, 2020
Thank you for the amazing feedback!
Written by a customer while visiting nightowlsp.com