Unit works fine after one operation to power a pellet grill in lieu of a long extension cord. However, I have had a request submitted on 4 April 2021 (Request: (402396) Defective Battery) regarding a defective 80V battery that I would have used with the inverter. It is now 16 July 2021 and I have had no action yet regarding the warranted battery. I provided only 2 stars as of this writing, since I am afraid that if Greenworks does not honor warranties on related equipment, I would suffer the same fate on this item should something go wrong.
Response from greenworkstools.comBy Greenworks, Greenworks Customers Care , July 19, 2021
Hello JohnROC,
We are sorry to hear that the unit you purchased is not working out for you. We see you have been in touch with our team. We are happy they were able to support you with this warranty claim. Please know, if you need further support or have any questions do not hesitate to reconnect with us at info@greenworkstools.com or call us at 1-888-909-6757. We would be happy to help!
Written by a customer while visiting greenworkstools.com
This is super convenient and an awesome accessory! Have used a few times now. Once during a power outage, and another while working on my truck. 10/10 would recommend and would buy again!
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
I was really excited about this. When I plugged a green works 80 volt battery in the product produced smoke and almost caught on fire. Still no refund for the defective item.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, March 24, 2023
Hello RHLS,
Thank you for your review, we appreciate your honest feedback. It is unfortunate to hear about this experience. Quality is at the heart of everything that we do, and the safety and satisfaction of our customers is number one. Please note that this product does carry a 4-year warranty from the date of purchase. We would be interested in hearing more about this situation. To discuss this issue further, please contact Customer Experience at 1-888-909-6757 (1-888-90WORKS). We would be happy to help!
Written by a customer while visiting greenworkstools.com