[This review was collected as part of a promotion.] So happy with this used on a few appliances last a long time. Surprisingly it's very quiet. Getting ready for hurricane season.
I just received the battery charged it up and used it today, works well , have to get used to it stopping when the triggers are released, but it is a safety feature. which is good. so far i like it.
Bought the pole chain saw during the summer. Used it about 6 times - great. My problem is the battery didn't hold up. It will only take a 50% charge and the saw runs about 10 seconds and stops. Love the saw, but the battery sucks.
Response from greenworkstools.comBy GreenWorks Tools, Greenworks Customer Care, October 7, 2020
Hello Joe 237, Thank you for your review. We are sorry to hear about the experience you have encountered with this battery. The overall battery life is dependent on many factors such as where they have been stored, charged, and handled. When the battery will not be in use, we suggest storing it indoors, in a cool dry area - away from direct sunlight. Leave the charger unplugged and the battery disconnected from the charger unless it needs charging. It is recommended to store the battery with a full charge, and if it is being stored for a period where no use is expected, to check on the charge every couple of months. If you notice the charge has dropped, we advise charging the battery back up to full before returning it to its safe storage place. Following these steps will ensure you receive the most of the battery life. If the battery has been stored with little to no charge for a long period of time, the battery will go into recovery mode, which will take 24 hrs to recharge. This helps enhance the life of the battery. Once it is fully charged, the next charge will return to standard charging. Please know that our batteries are covered by warranty for a 2-year period from the date of purchase. We hope these tips will help however, if they do not please kindly contact us at 1-888-909-6757 (1-888-90WORKS) or by email on info@greenworkstools.com for further assistance.
The battery does not last as long as advertised. Did do a good job right up to the end of life. Charged in about an hours time.
I would recommend this to a friend!
Response from greenworkstools.comBy GreenWorks Tools, GreenWorks Customer Care, September 28, 2020
Hello Donmo62,
As each tool uses a different amount of power, the run time of the battery will vary depending on the tool along with the load acting on the unit. If you would please kindly reach out to us at 1-855-345-3934 or by email on info@greenworkstools.com, we would be interested in hearing more about this experience to see how we can help.