Customer reviews from bestbuy-ca
Hubble Connected - Nursery Pal Crib Edition 5" Smart HD Wi-Fi Video Baby Monitor - White
Average customer rating
1.9
(26 Reviews)
Rating breakdown 26 reviews
5 Stars
5
4 Stars
1
3 Stars
0
2 Stars
0
1 Star
20
23%of customers recommend this product.
(
6 out of
26)
Customer Reviews for Hubble Connected - Nursery Pal Crib Edition 5" Smart HD Wi-Fi Video Baby Monitor - White
Customer Rating
1
DO NOT BUY!!
on December 11, 2022
Posted by: JK
from Kingston
Initially loved the clear image, but then the signal/picture would drop frequently, the battery would die quickly, & you can't set it to notify the parent monitor only when the baby cries (unlike Vtech monitors). You can only turn the volume up/down.
Then the camera stopped working, and I have been promised a replacement camera under warrenty but have yet to receive it after over a month.
You can also connect up to 4 cameras to the parent unit, but good luck getting one - that wait's been over 6 months!! Do not purchase and instead get a Vtech monitor.
Then the camera stopped working, and I have been promised a replacement camera under warrenty but have yet to receive it after over a month.
You can also connect up to 4 cameras to the parent unit, but good luck getting one - that wait's been over 6 months!! Do not purchase and instead get a Vtech monitor.
No, I would not recommend this to a friend.
Written by a customer while visiting bestbuy-ca
Customer Rating
1
Don't buy unless prepared to buy another
on February 18, 2023
Posted by: Mark
from Calgary
Our parental unit failed to boot up after 5 mo. The warranty team confirmed it was a product issue, it has been 2+ months without a replacement. We now have to buy a different monitor because the app alternative is subpar (I am a software engineer, and there are some poor UI decisions and potential safety issues when using the app vs the parental unit. From our perspective it is now a degraded product experience).
We were happy enough when the parental unit was working, probably a 4-star product, but their failure to warranty the product left us without peace of mind for our little one.
1 Star because we now have to buy another product. They are failing to replace or refund us since it didn't fail in the first 14-30 days...
No, I would not recommend this to a friend.
Written by a customer while visiting bestbuy-ca
Customer Rating
1
Camera will not connect
on April 25, 2023
Posted by: KMom
from Edmonton
This monitor worked fine for about 2 months until the camera would no longer connect to the handheld unit. The smartphone connect through wifi never worked. Hubble as a company has very poor customer service and still has not fulfilled their warranty promise 6 months later. Would not recommend buying their products.
No, I would not recommend this to a friend.
Written by a customer while visiting bestbuy-ca
Customer Rating
1
Do not buy
on May 8, 2023
Posted by: Antonia
from Pitt meadows
If I could rate this hunk 0/5 I would. It’s the absolute worst monitor. Always disconnects from the wifi, sound barely works and the app doesn’t work. DO NOT BUY
No, I would not recommend this to a friend.
Written by a customer while visiting bestbuy-ca
Customer Rating
1
Warning. Do not Buy.
on May 27, 2023
Posted by: J
from Alberta
This manufacturer has failed to warranty our parent unit for the last 5 months. If you look at every review since July other than the paid ones this is also the case, and paid reviews appear to be popping up to save the rating.
Our unit broke 5 months after purchase, Bestbuy will do nothing past 30 days but continues to sell this item claiming a 1-year warranty even though there are several cases in the reviews where this is false.
The manufacturer did send us a replacement unit after 3 escalations and 4 months. However, this was a broken unit too, I believe was RMA'd by another customer. It immediately died when unplugged, but even worse already had a camera synced to the unit upon arrival. Imagine the privacy laws that would be broken if the camera were still in use!
There is no accountability for this manufacturer nor Bestbuy, they've both lost a family of customers from this.
No, I would not recommend this to a friend.
Written by a customer while visiting bestbuy-ca
Customer Rating
1
DON'T BUY
on May 30, 2023
Posted by: Matthew
from Brossard
worst camera ever, can't connect the camera to the monitor, still under warranty but hubble gives no costumer service.
DON'T BUY THIS BRAND
No, I would not recommend this to a friend.
Written by a customer while visiting bestbuy-ca
Customer Rating
1
Quit working
on July 11, 2023
Posted by: Mallory
from Canada
We thought this would be a good monitor, spent a lot of money on it and it's never worked. It always says there is no camera connected, it won't pair. This product is a waste of money.
No, I would not recommend this to a friend.
Written by a customer while visiting bestbuy-ca
Customer Rating
1
Don't buy
on July 13, 2023
Posted by: Dissatisfied
from Edmonton
I have had this product for just over a year and have been trying to reach out for support on issues that have not been resolved since November of last year. Now I am beyond the one year warranty and hubble will not replace, even though these issues began way before. Also, their customer service is through email only which takes them up to a week to respond even if you have an open ticket.
The issues include:
Temperature on monitor is consistently 10 degrees higher than the actual temperature of room
Monitor gives a buzzing noise when on
Night vision often fails and won't reset for days
The sound increases for 5 seconds when my baby makes a sound so it's as if volume control is malfunctioning
Video stream flickers so it sends a motion detection notification to my phone - on bad days I get notifications every 1-3 minutes even if crib is empty
Also, please note: when I bought this a year ago, it was $100 cheaper. Do not waste your money on this thinking it's better quality because it's more expensive.
The issues include:
Temperature on monitor is consistently 10 degrees higher than the actual temperature of room
Monitor gives a buzzing noise when on
Night vision often fails and won't reset for days
The sound increases for 5 seconds when my baby makes a sound so it's as if volume control is malfunctioning
Video stream flickers so it sends a motion detection notification to my phone - on bad days I get notifications every 1-3 minutes even if crib is empty
Also, please note: when I bought this a year ago, it was $100 cheaper. Do not waste your money on this thinking it's better quality because it's more expensive.
No, I would not recommend this to a friend.
Written by a customer while visiting bestbuy-ca