Customer reviews from Nokia.com/phones
Nokia - XR20 5G 128GB (Unlocked) - Granite
Average customer rating
4.1
(224 Reviews)
Rating breakdown 224 reviews
5 Stars
123
4 Stars
52
3 Stars
22
2 Stars
9
1 Star
18
84%of customers recommend this product.
(
176 out of
209)
Customer Reviews for Nokia - XR20 5G 128GB (Unlocked) - Granite
Customer Rating
4
Great except for the Google Assistant button
on September 6, 2022
Posted by: Ted K
Frequency of use:Daily
I bought this a couple of months ago because it was a reasonably priced, affordable, sturdy and salt-resistant phone with wireless charging. I like it. It makes calls well, holds its battery well enough, and is easy to hold once I attached a lanyard.
The biggest distraction is that the Google Assistant button on the left is constantly getting tapped and, even though I have disabled the assistant there is still an extra tap almost every time I pull the phone out of my pocket. If I used the assistant or liked to use voice commands this would be a bonus, but for me it is a bother.
Similarly, it tends to turn itself on in my pocket and dial emergency calls to random streams of numbers.
In normal use it is a very solid, slightly large, phone and I very much like not having to worry as much about dropping it at the beach.
The biggest distraction is that the Google Assistant button on the left is constantly getting tapped and, even though I have disabled the assistant there is still an extra tap almost every time I pull the phone out of my pocket. If I used the assistant or liked to use voice commands this would be a bonus, but for me it is a bother.
Similarly, it tends to turn itself on in my pocket and dial emergency calls to random streams of numbers.
In normal use it is a very solid, slightly large, phone and I very much like not having to worry as much about dropping it at the beach.
I would recommend this to a friend!
Written by a customer while visiting Nokia.com/phones
Posted by: William411
Frequency of use:Daily
Verified Purchase:Yes
Robust and well-constructed, reliable and everything one expects from a Nokia. The performance is significantly under-par for a flagship device, the power button/fingerprint scanner can feel a bit mushy and insensitive, and due to the heavy-duty metal construction it tends to run hot in the hand, particularly if charging. I am particularly enthused about the availability of physical multi-SIM capability, as many manufacturers seem to be abandoning it in favor of E-Mails. Ultimately, for the price point, it's a marvel, but if flagship performance is your sticking point look elsewhere.
I would recommend this to a friend!
Written by a customer while visiting Nokia.com/phones
Customer Rating
4
Sufficient,
on October 9, 2022
Posted by: pkkkf
Frequency of use:Daily
I bought it about a year ago. Chose this because of the not cluttered os and heavy duty structure, hoping it will survive if dropped. So far so good. Not very happy with the camera, videos get strange glitches etc .
I would recommend this to a friend!
Written by a customer while visiting Nokia.com/phones
Customer Rating
4
A Very Good Smartphone with Excellent Battery Life
on December 5, 2022
Posted by: MN-XR20-Buyer
Frequency of use:Daily
Verified Purchase:Yes
Battery life is excellent. I purchased Nokia because of my history with their phones. The radio quality (send/receive) is top-notch as always. Camera is nice too. On the downside, I keep hitting the Google assistant button when not intending to. Also, this implementation of Android is taking a little bit of time to get used to. The only irritating thing about this phone is that on group texts sent to me, when I reply it breaks the groups up so that each of the people on the group get an individual text. Then when one of the group members responds to me, they're not responding to the entire group. I've seen that this is a known issue, but as of the date of this review it has not been resolved.
I would recommend this to a friend!
Written by a customer while visiting Nokia.com/phones
Customer Rating
1
Trash
on December 13, 2023
Posted by: Toiletdestroyer69
Trash phone do not buy it sucks don’t buy don’t buy
No, I would not recommend this to a friend.
Written by a customer while visiting Nokia.com/phones
Posted by: JF Wade
Frequency of use:Daily
Verified Purchase:Yes
I was a little worried before buying this phone as I had liked my Nokia Purview 9, and I didn't think the specifications looked as good for the XR20 versus the Pureview 9. The reason I traded was that the old Pureview 9 wasn't keeping a battery charge anymore, and unless the battery was completely charged, I could not take a photo. What I've found is that the XR20 meets my needs better than the Pureview 9. The case is more robust and feels stronger, the screen is fine and bright, the battery keeps its charge, the memory is larger, I can still use my Qi charger pads. Overall, I am very happy with my Nokia XR20 and I am glad I made the switch.
I would recommend this to a friend!
Response from Nokia.com/phonesBy Community, January 29, 2022
We are glad to hear that Nokia's quality of products matched up to your expectations. Thank you for continuing to choose us!
Written by a customer while visiting Nokia.com/phones
Customer Rating
5
Great, rugged quality
on August 16, 2021
Posted by: Stave7
Gender:Male
[This review was collected as part of a promotion.] I've had many phones since my last Nokia. It's truly a joy to have one again. It's an amazing phone to hold and use. The phone has a built in case on it and feels very sturdy. The screen has a beautiful quality to it as does the camera. The Android interface is intuitive and easy to use. The battery is better than expected and lasts a food long time under steady use. It's nice to be home with Nokia again.
I would recommend this to a friend!
Written by a customer while visiting Nokia.com/phones
Customer Rating
4
Good stuff, but lose the google assistant button
on March 22, 2022
Posted by: Benji
Verified Purchase:Yes
Enjoying this phone so far, it's been holding up well and it has ample power. The camera works quite well for my needs too. My one complaint is the google assistant button. I do not use google assistant and I have it turned off, so this button is essentially wasted space. Whenever I accidentally press it the assistant pop-up still appears, and just prompts me to reactivate google assistant. Allowing the user to make custom keybinds for this button, as with the red button, would be much more useful for future models. If this feature could be integrated into a future software update for this phone, that would be even better.
Written by a customer while visiting Nokia.com/phones