Customer reviews from Nokia.com/phones
Nokia - XR20 5G 128GB (Unlocked) - Granite
Average customer rating
4.1
(224 Reviews)
Rating breakdown 224 reviews
5 Stars
123
4 Stars
52
3 Stars
22
2 Stars
9
1 Star
18
84%of customers recommend this product.
(
176 out of
209)
Customer Reviews for Nokia - XR20 5G 128GB (Unlocked) - Granite
Posted by: Rene
Frequency of use:Daily
Verified Purchase:Yes
It's a very good phone, i would like to be able to program the Google button with a more useful app for me, and a higher quality camera will be great, the mic seems it's not the best when used in speaker mode.
I would recommend this to a friend!
Response from Nokia.com/phonesBy Community, January 20, 2022
We are always looking for feedback to improve our line of products! Thank you for the helpful review.
Written by a customer while visiting Nokia.com/phones
Customer Rating
5
Nokia XR20 - Overall A but with One Slight Problem
on January 23, 2022
Posted by: Dakota
Frequency of use:Daily
Verified Purchase:Yes
So far, I am enjoying my Nokia XR20 phone. The display is beautiful, the call sound quality is excellent and the phone feels solid yet lightweight in the hand.
There is only one issue I am having with this phone. It's not really a big deal to me, thus still five stars. But I have noticed once I get the battery level below 70%, it will not charge on the factory wire charger provided with the phone. When you first plug it in, the indicator says, "Charging", then says "Charging Rapidly". After a moment, it then says "Charged" but the battery will show far less than that.
This only happens with the factory wire charger. I have used two different wireless chargers, one being a QI charger, and it charges just fine, even if it's close to empty. And, if the battery level is above 71%, I can charge it to full on the wire charger.
I still gave the phone 5 stars, because that's the only issue with the phone and it's not a big deal, especially if you get a quality QI wireless charger. So, all that being said, I am glad I purchased the Nokia XR20.
I would recommend this to a friend!
Response from Nokia.com/phonesBy Community, January 25, 2022
Thank you so much for the kind words! Sorry to hear you are having trouble with the battery. Please contact our customer support who will be more than happy to help. www.nokia.com/phones/support
Written by a customer while visiting Nokia.com/phones
Posted by: Yubo Sun
Frequency of use:Daily
Verified Purchase:Yes
tap function is not working, that's the only concern
I would recommend this to a friend!
Response from Nokia.com/phonesBy Community, January 25, 2022
Thanks for sharing your concern. We recommend checking out our user guide to troubleshoot the issue: https://www.nokia.com/phones/en_us/support/nokia-xr20-user-guide. If it still remains the same, please contact us using the help form at the bottom of the page.
Written by a customer while visiting Nokia.com/phones
Posted by: BlackStar269
Frequency of use:Daily
Verified Purchase:Yes
Fast and solid. Completely pleased. Will be a repeat customer.
I would recommend this to a friend!
Response from Nokia.com/phonesBy Community, January 28, 2022
Thanks for the review!
Written by a customer while visiting Nokia.com/phones
Posted by: Tony V
Frequency of use:Daily
Verified Purchase:Yes
The phone is beautiful and strong. The performance is powerful. It is my first Android phone. My previous/current phone was/is a windows phone. So, I really appreciate the "My Device" app with a user guide. I have not had the phone too long to give a report that I would like to. The battery life appears to be very good.
I would recommend this to a friend!
Response from Nokia.com/phonesBy Community, February 15, 2022
Thanks for the wonderful words! We are glad to learn you find the 'My Device' app helpful.
Written by a customer while visiting Nokia.com/phones
Posted by: Abe 1
Verified Purchase:Yes
4.5 stars, if I could. Wish the camera were a little better (I'd be willing to pay more for that) and it would be great if the Google assistant button could be programed for something else. Otherwise it seems good. Still learning after Blackberry.
I would recommend this to a friend!
Response from Nokia.com/phonesBy Community, February 15, 2022
Thanks for the kind words and the feedback, Abe. Our priority is to serve our customers better and feedback like yours helps us in that direction. We'll share this with the product team to help improve our products.
Written by a customer while visiting Nokia.com/phones
Posted by: Paul Boivin
Frequency of use:Daily
Verified Purchase:Yes
Definitely my favorite phone yet. This thing works awesome
I would recommend this to a friend!
Response from Nokia.com/phonesBy Community, February 15, 2022
Thanks for the great review!
Written by a customer while visiting Nokia.com/phones
Posted by: Anonymous
Frequency of use:Daily
Verified Purchase:Yes
It was raining the other day and the screen still worked even though it was wet. Nice camera. Not a huge fan of the on-screen placement for the screenshot button. I hit it everytime I try to close out my apps, and I haven't found a way to turn off or change the feature
I would recommend this to a friend!
Response from Nokia.com/phonesBy Community, February 15, 2022
We are happy to know the XR20 holds up to its promise! We highly recommend checking out the user guide to get help with your question: https://www.nokia.com/phones/en_us/support#user-guides.
Written by a customer while visiting Nokia.com/phones