Customer reviews from snowjoe.com
Snow Joe - 48-Volt iON+ 15-Inch Single Stage Cordless Snow Blower (2 x 4Ah Batteries and 1 x Charger) - Blue
Average customer rating
3.9
(40 Reviews)
Rating breakdown 40 reviews
5 Stars
23
4 Stars
7
3 Stars
0
2 Stars
2
1 Star
8
Customer Reviews for Snow Joe - 48-Volt iON+ 15-Inch Single Stage Cordless Snow Blower (2 x 4Ah Batteries and 1 x Charger) - Blue
Customer Rating
4
Works well
on January 4, 2023
Posted by: Mraiten
from Wisconsin
[This review was collected as part of a promotion.] This snojoe snowblower was easy to assemble no instructions really needed. I like that it's electric and uses only batteries. I did the whole sidewalk and 2 car driveway without any issues on battery time. It doesn't shoot the snow as far as I would like it but it might be because we only got about 2 inches when I was trying it out.
Written by a customer while visiting snowjoe.com
Customer Rating
5
Super Nice to Have
on January 4, 2023
Posted by: Boost
from Johnson City, TN
[This review was collected as part of a promotion.] I picked this up this cold season, in prep for some ugly weather. Let me tell you all, get it. It's made clearing the snow on my sidewalk and front walk way a super easy and satisfying task to complete.
Written by a customer while visiting snowjoe.com
Customer Rating
4
Does An Excellent Job!
on January 3, 2023
Posted by: chuckiedee22
from Payson, UT
[This review was collected as part of a promotion.] This Snow Joe Snow Blower arrived just in time. We received 8" of wet and heavy snow, followed by another day with 6" of snow. It gave me the perfect time to try out the Snow Joe Snow Blower and really see what it was made to do. There are two batteries and a charger that come with this snow blower, and the total run time (as you have to use both batteries at the same time) is about 30 minutes. The Snow Joe Snow Blower is very lightweight, so easy to carry and move wherever the snow lies. The assembly instructions were fairly easy to follow, and took less than 30 total minutes from opening the box to having the snow blower set up. Unfortunately the batteries were not fully charged, so that took an additional two hours prior to being able to use the unit. Once the snow blower was ready to run, you have to remember that the safety mechanism that is set up is to push the safety button in, and then grab the control handle. Without pushing the safety button in, the blower will not start. Because of its lightweight, the snow blower is easy to push, yet not as easy to steer, especially in heavy snow. Straight lines are a challenge as the lightweight unit bounces and swerves during use. I was able to complete a sizable portion of my driveway before the batteries said it was time to stop. I rushed in, plugged in the batteries and was ready to start my batteries charging again, so I could get the rest of my snow blowing job done. "Not so fast!" said the battery charger. Actually, the batteries have to cool down for 15-20 minutes before the charger will start charging them again. If you put hot/warm batteries on the charger the green lights stay on, and there is no charging taking place. I learned that I had to set the batteries aside for a time, let them cool down, and then put them on the charger. If I put them on the charger immediately after use, they didn't charge for the next time, had to be removed from the charger, and then reinstalled on the charger for the charging to begin. You only make this mistake once, because it's wasted time if you don't let the batteries cool down first before charging. Next, 30 minutes is not a very long time. It goes by a lot faster than expected, and the snow blower will stop whether you are done with the job or not. I learned that the Snow Joe Snow Blower can do it's job quickly, so I walked faster than normal, and the snow blower was able to keep up with my faster pace. I love the snow blower's directional shoot! There are so many ways, directions, and angles that can be used to put the snow where you want it. Depending on the weight of the snow (wetness) the snow blower can throw the snow a long way, even over previously blown areas. Even with its lightweight, I had my 11 year old want to try using the snow blower, and it was fairly difficult for him to push and stay in any type of straight line. He did enjoy using the snow blower, yet he needs a little more weight before being able to manage it well. Overall, I like this snow blower and would recommend it to anyone who has a small area for snow removal. The batteries are limited to 30 minutes, then there is the battery cool down time, and then recharging time that will take an additional 2.5 hours before the snow blower can be used again. Great for small jobs!
Written by a customer while visiting snowjoe.com
Customer Rating
1
Quit and would not start
on January 15, 2022
Posted by: JustJoyce
from Atlantic, Iowa
Bought my Snow Joe the end of last winter. Did not get to use it then because it never snowed again. Took it out this morning and went about 6 ft. and it quit and wouldn't start again. Batteries were fully charged. It was a light snow, about 3 inches. So disappointed in this product.
Response from snowjoe.comBy Snow Joe, Snowjoe Customer Service, April 5, 2022
Hello,
Sorry to hear that you're having an issue with our product. Contact Our toll-free number is 866-766-9563 we will be able to help with resolving your non working Snow Blower. (Monday through Friday from 9 am to 7 pm EST, Saturday and Sunday from 9 am to 4 pm EST). You can also send us an email via our website on the Contact Us page. We promise to do our best to make sure you are satisfied 100%.
Thanks
Customer Support Team
Snow Joe + Sun Joe
Sorry to hear that you're having an issue with our product. Contact Our toll-free number is 866-766-9563 we will be able to help with resolving your non working Snow Blower. (Monday through Friday from 9 am to 7 pm EST, Saturday and Sunday from 9 am to 4 pm EST). You can also send us an email via our website on the Contact Us page. We promise to do our best to make sure you are satisfied 100%.
Thanks
Customer Support Team
Snow Joe + Sun Joe
Written by a customer while visiting snowjoe.com
Customer Rating
1
Bad Batteries
on January 2, 2022
Posted by: Angry owner
from Denver, Colorado
The batteries that come with this need serious coddling. The manual says they should never be below freezing and will be damaged if below freezing for more than 60 minutes. You do know that snow only falls when it's below freezing, right? Extremely disappointed that I must now replace batteries because they couldn't design or include batteries with extreme weather protections.
Response from snowjoe.comBy Snow Joe, Snowjoe Customer Service, April 6, 2022
So sorry to hear that you're having an issue with our product. We take each matter very seriously and want to make sure you are satisfied. At Snow Joe + Sun Joe we stand behind each product we manufacture. If you need any additional support, Our toll-free number is 866-766-9563 ( Monday through Sunday from 8 am to 8 pm EST,) You can also send us an email via Help@snowjoe.com We promise to do our best to make sure you are satisfied 100%.
Thanks
Customer Support Team
Snow Joe + Sun Joe
Thanks
Customer Support Team
Snow Joe + Sun Joe
Written by a customer while visiting snowjoe.com
Posted by: Magi
from Kunkletown, PA
Verified Purchase:Yes
Being a 73 year old female, I was able to handle this product with ease. It was easy to put together. So far, so good.
Written by a customer while visiting snowjoe.com
Customer Rating
1
Worst product ever
on March 2, 2021
Posted by: Anonymous
from Oakville,Mb.
Ordered product in December.Got it shortly after.Did a cement pad 20x20 ft.about1.5inch deep then quit.Return it.Order one more .Got it end Jan.Used it second week in Feb.Only did half pad then quit.Return it.Hope there is a better brand next year.
Response from snowjoe.comBy Snow Joe, Snowjoe Customer Service, September 26, 2022
Dear,
We apologize you are not completely satisfied with our product. We will be sure to forward your feedback to our quality control department for future development. If you are still experiencing any issues with our product please do not hesitate to contact Snow Joe + Sun Joe customer support. Our toll-free number is 866-766-9563 (Monday through Friday from 9 am to 7 pm EST, Saturday and Sunday from 9 am to 4 pm EST). You can also send us an email via our website on the Contact Us page.
Thanks,
Customer Service Team
Snow Joe + Sun Joe
We apologize you are not completely satisfied with our product. We will be sure to forward your feedback to our quality control department for future development. If you are still experiencing any issues with our product please do not hesitate to contact Snow Joe + Sun Joe customer support. Our toll-free number is 866-766-9563 (Monday through Friday from 9 am to 7 pm EST, Saturday and Sunday from 9 am to 4 pm EST). You can also send us an email via our website on the Contact Us page.
Thanks,
Customer Service Team
Snow Joe + Sun Joe
Written by a customer while visiting snowjoe.com
Customer Rating
5
Easy Joe
on February 27, 2021
Posted by: Kennyb
from Newaygo, Michigan
I became disabled and was forced to watch my wife shoves snow around our deck and yard, so I purchased this, hoping it would make it easier for her, IT DID, and it works like a charm without cords, gas, or hard assembly. She's happy and I'm happier that Snow Joe has make winter a little easier for my wife of 62 years.
Written by a customer while visiting snowjoe.com