Customer reviews from frigidaire.com
Frigidaire - Gallery 23.3 Cu. Ft. Counter-Depth French Door Refrigerator with Internal Water Dispenser - Stainless Steel
Average customer rating
4.5
(871 Reviews)
Rating breakdown 871 reviews
5 Stars
559
4 Stars
235
3 Stars
38
2 Stars
22
1 Star
17
Customer Reviews for Frigidaire - Gallery 23.3 Cu. Ft. Counter-Depth French Door Refrigerator with Internal Water Dispenser - Stainless Steel
Customer Rating
4
Mostly Positive Experience
on December 21, 2024
Posted by: Nate77077
[This review was collected as part of a promotion.] We prefer the clean look that is achieved with an interior water dispenser and ice maker in the freezer section, so this model fit our needs from an aesthetic perspective. It's quiet, dispenses water very fast, and has a ton of controls on the inside edge of the left door.
For the cons:
I've owned several counter-depth French door refrigerators over the years and this freezer section is a bit smaller than the others.
The water dispenser started dripping after 6 months of ownership. Not constantly, but 10 to 15 drips after dispensing water. Electrolux replaced the water line that runs from the dispenser to the valve in the back and that improved operation for a couple of weeks but the drip has returned. Thankfully, there is a plastic shelf below the dispenser that serves as a bucket.
The freezer section developed a consistent buildup of ice on the door in one corner near the ice maker. It also would not do a great job of keeping ice frozen unless the lowest possible freezer setting was used. Electrolux repaired this issue - turned out that the freezer door wasn't aligned from the factory very well and the seal was a bit pinched in one corner. The freezer section now works great.
I've owned several counter-depth French door refrigerators over the years and this freezer section is a bit smaller than the others.
The water dispenser started dripping after 6 months of ownership. Not constantly, but 10 to 15 drips after dispensing water. Electrolux replaced the water line that runs from the dispenser to the valve in the back and that improved operation for a couple of weeks but the drip has returned. Thankfully, there is a plastic shelf below the dispenser that serves as a bucket.
The freezer section developed a consistent buildup of ice on the door in one corner near the ice maker. It also would not do a great job of keeping ice frozen unless the lowest possible freezer setting was used. Electrolux repaired this issue - turned out that the freezer door wasn't aligned from the factory very well and the seal was a bit pinched in one corner. The freezer section now works great.
This is marketed as fingerprint resistant stainless steel, which is true of the main panels. However, the brushed area of the handles aren't nearly as fingerprint resistant and then that high shine stainless strip on the handles is an absolute fingerprint magnet. Really not well thought out - why place a fingerprint magnet design element on the most frequently touched part of an appliance marketed as fingerprint resistant?
Written by a customer while visiting frigidaire.com
Customer Rating
2
Seems nice but came broken
on December 21, 2024
Posted by: fisxoj
The fridge looks great and it's exciting having water and ice, but since it came two weeks ago it's been destroying all our groceries by freezing them. Took a few days to get a tech out and now taking a few days to get a part in. Suddenly it's two weeks where you're asking yourself if it's worth buying groceries or better to scrape by on day goods for a few more days and hope it works out. What a disappointment.
Response from frigidaire.comBy Chris, Online Outreach Specialist, December 23, 2024
We apologize that this has been your experience with your refrigerator for such a short time. Please know that it's important for us to hear if our products are meeting our consumers' expectations, and we understand a technician is in the process of resolving your concerns. In the event they are unable to, please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best Regards
-Christian
Best Regards
-Christian
Written by a customer while visiting frigidaire.com
Customer Rating
5
New fridge
on December 22, 2024
Posted by: Fridge396
[This review was collected as part of a promotion.] Perfect fit and very easy to use. Water inside makes extra space. Door shelves very wide for great storage.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Did not need an ice maker or H2O option
on December 25, 2024
Posted by: Kimbercat26
[This review was collected as part of a promotion.] Overall, I really like this fridge. I wish it came with a better manual. I don’t use the water or ice cube maker. I would like for this to completely shut off - now it just comes on to try and fill the ice maker. It’s pretty noisy then. Other than that, it’s a real nice unit.
Written by a customer while visiting frigidaire.com
Customer Rating
4
Ice Maker
on December 26, 2024
Posted by: Jim Syp
[This review was collected as part of a promotion.] The ice maker works but is slow to make ice.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Frid finding
on December 26, 2024
Posted by: Ickes52
[This review was collected as part of a promotion.] We like our frig but we have an issue it is too big for our kitchen so when we can get help we will move it to another place in our kitchen. We are both elderly and can't move it . But it works good and we are getting accustom to the change from side by side to the fresszer in the bottom.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Frigidaire Gallery Refrigerator
on December 26, 2024
Posted by: Biff80
This customer did not provide a text review.
Written by a customer while visiting frigidaire.com
Customer Rating
5
on December 27, 2024
Posted by: Mt Refrigerator
[This review was collected as part of a promotion.] This Frigidaire Refrigerator is great! It's silent and has all the space I'll ever need.
Written by a customer while visiting frigidaire.com