Customer reviews from frigidaire.com
Frigidaire - Gallery 36 in. Wide 23.3 Cu. Ft. Counter-Depth French Door Refrigerator with Internal Water Dispenser - Smudge Proof Stainless Steel
Average customer rating
4.5
(981 Reviews)
Rating breakdown 981 reviews
5 Stars
632
4 Stars
263
3 Stars
41
2 Stars
24
1 Star
21
Customer Reviews for Frigidaire - Gallery 36 in. Wide 23.3 Cu. Ft. Counter-Depth French Door Refrigerator with Internal Water Dispenser - Smudge Proof Stainless Steel
Customer Rating
4
on March 9, 2026
Posted by: Hanalylau
[This review was collected as part of a promotion.] Wasn’t happy with the factory settings. It froze my cheese and asparagus that was in the deli drawer.
Response from frigidaire.comBy Maico, Online Outreach Specialist, March 12, 2026
Hello Hanalylau, thank you for your feedback. We’re sorry to hear that the factory settings caused your deli drawer items to freeze. Our goal is for your Frigidaire appliance to keep foods fresh and properly stored, and we appreciate you bringing this to our attention. Adjusting the temperature settings can help prevent freezing, and our team is happy to guide you on the best configuration for your needs.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or reach out to our Customer Support team by dialing 1-800-374-4432. We’re available Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you again for choosing Frigidaire, and we hope your appliance continues to meet your expectations!
- Maico
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or reach out to our Customer Support team by dialing 1-800-374-4432. We’re available Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you again for choosing Frigidaire, and we hope your appliance continues to meet your expectations!
- Maico
Written by a customer while visiting frigidaire.com
Customer Rating
5
FRIG
on March 5, 2026
Posted by: BIGFREIGHT
[This review was collected as part of a promotion.] VERY ACCOMADATING FOR FOOD STORAGE
Response from frigidaire.comBy Sam, Online Outreach Specialist, March 6, 2026
Hello BIGFREIGHT!
Thank you for taking the time to share your feedback about your Frigidaire Gallery 23 Cu. Ft. Counter-Depth French Door Refrigerator (model GRFG2353AF).
We’re delighted to hear that you find the refrigerator very accommodating for your food storage needs. It’s great to know that the design and capacity are helping make organizing and storing your groceries more convenient.
Thank you for choosing Frigidaire.
If you ever have any questions or need assistance in the future, please do not hesitate to connect with us via live chat or by phone at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. ~Sam
Thank you for taking the time to share your feedback about your Frigidaire Gallery 23 Cu. Ft. Counter-Depth French Door Refrigerator (model GRFG2353AF).
We’re delighted to hear that you find the refrigerator very accommodating for your food storage needs. It’s great to know that the design and capacity are helping make organizing and storing your groceries more convenient.
Thank you for choosing Frigidaire.
If you ever have any questions or need assistance in the future, please do not hesitate to connect with us via live chat or by phone at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. ~Sam
Written by a customer while visiting frigidaire.com
Customer Rating
5
New refrigerator
on March 4, 2026
Posted by: Lori from beloit wi
[This review was collected as part of a promotion.] I love everything about my new refrigerator. There is so much space in the refrigerator section. I love the looks of my fridge. I love the ice maker also. It must have a sensor because it never overfills and when I pull ice from it ,it instantly refills it. I also want to add that I like the water dispenser being inside the door.
Response from frigidaire.comBy Patrick, Online Outreach Specialist, March 5, 2026
Hi Lori! Thank you for sharing your feedback! We’re thrilled to hear that you love your new Frigidaire refrigerator.
It’s wonderful that the spacious refrigerator section, sleek design, ice maker, and internal water dispenser are making daily use convenient and enjoyable. We’re glad the ice maker’s refill function is working just as you expected.
We appreciate you taking the time to share your experience and hope your refrigerator continues to serve you well!
If you need any assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
It’s wonderful that the spacious refrigerator section, sleek design, ice maker, and internal water dispenser are making daily use convenient and enjoyable. We’re glad the ice maker’s refill function is working just as you expected.
We appreciate you taking the time to share your experience and hope your refrigerator continues to serve you well!
If you need any assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great appliances
on February 24, 2026
Posted by: Randy89
[This review was collected as part of a promotion.] My whole kitchen is filled with Frigidaire appliances and absolutely love them!
Response from frigidaire.comBy Ruth, Online Outreach Specialist, February 26, 2026
Hi there. Thank you for your wonderful feedback! We’re thrilled to hear that your kitchen is filled with Frigidaire appliances and that you love them all. We truly appreciate your loyalty!
For any queries, connect with us via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
For any queries, connect with us via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great refrigerator
on February 18, 2026
Posted by: Statesgirl
[This review was collected as part of a promotion.] Really like the set up and the shelves are sturdy. Love the counter depth as it opens up our kitchen.
Response from frigidaire.comBy Chris, Online Outreach Specialist, February 18, 2026
Thank you for your wonderful feedback! We’re so glad you’re enjoying the layout and sturdy shelving. It’s great to hear the counter-depth design is helping open up your kitchen space! Should you have any additional questions or concerns, please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best Regards
-Christian
Best Regards
-Christian
Written by a customer while visiting frigidaire.com
Customer Rating
2
on February 18, 2026
Posted by: Cl365
[This review was collected as part of a promotion.] I have had my refrigerator for a week and half and haven’t been able to use it. Within a couple days everything was frozen. Finally had someone come out to fix it, but they came with no parts even though I had told them what the problem was. So, still waiting to have a brand new refrigerator that actually works.
Response from frigidaire.comBy Jessica, Online Outreach Specialist, February 19, 2026
Thank you for sharing your experience. We’re very sorry to hear about the issues you’ve encountered with your 23.3 Cu. Ft. Counter-Depth French Door Refrigerator.
We understand how frustrating it must be to purchase a brand-new refrigerator and not be able to use it properly—especially when food is freezing unexpectedly and service has not yet resolved the issue. That’s certainly not the experience we want for our customers.
We also apologize for the inconvenience of the service visit not being fully prepared with the necessary parts. I can see that you are working with our Customer Care Team toward a resolution. If you need further assistance, please feel free to contact us by phone at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, at your convenience, and we will be happy to assist. - Jessica
We understand how frustrating it must be to purchase a brand-new refrigerator and not be able to use it properly—especially when food is freezing unexpectedly and service has not yet resolved the issue. That’s certainly not the experience we want for our customers.
We also apologize for the inconvenience of the service visit not being fully prepared with the necessary parts. I can see that you are working with our Customer Care Team toward a resolution. If you need further assistance, please feel free to contact us by phone at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, at your convenience, and we will be happy to assist. - Jessica
Written by a customer while visiting frigidaire.com
Customer Rating
5
New refrigerator
on February 13, 2026
Posted by: Palm tree 7
[This review was collected as part of a promotion.] I would change the ice maker switch
Too difficult to see and get to.
Too difficult to see and get to.
Response from frigidaire.comBy Maria, Online Outreach Specialist, February 16, 2026
Thank you for sharing your feedback with us! We appreciate hearing about your experience with your new refrigerator and understand your concern regarding the ice maker switch. We recognize that accessibility and ease of use are important, and your comments help us understand how our customers interact with our products in real-world settings.
If you need guidance on using the ice maker switch, troubleshooting, or adjusting settings for easier access, our team is always available to assist. You can connect with us through Live Chat at Frigidaire.com, or call our Customer Care Team at 1-800-374-4432, Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. We’re happy to walk you through any adjustments or tips that can make using your ice maker more convenient.
Thank you again for taking the time to share your experience. Your feedback is valuable as we continue to improve our products, and we hope you continue enjoying your refrigerator. - Maria
If you need guidance on using the ice maker switch, troubleshooting, or adjusting settings for easier access, our team is always available to assist. You can connect with us through Live Chat at Frigidaire.com, or call our Customer Care Team at 1-800-374-4432, Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. We’re happy to walk you through any adjustments or tips that can make using your ice maker more convenient.
Thank you again for taking the time to share your experience. Your feedback is valuable as we continue to improve our products, and we hope you continue enjoying your refrigerator. - Maria
Written by a customer while visiting frigidaire.com
Customer Rating
4
Refrigerator works good and is quiet. Ice maker slow.
on February 11, 2026
Posted by: Bullet 98
[This review was collected as part of a promotion.] The only issue I have so far is the ice maker is much slower than my previous refrigerator. My old one would fill the ice bin up practically overnight and this one takes three days. We like the shape of the ice better than the half moon shape our old one had.
Response from frigidaire.comBy Jessica, Online Outreach Specialist, February 12, 2026
Thank you for sharing your experience with your 23.3 Cu. Ft. Counter-Depth French Door Refrigerator. We’re glad to hear that you’re enjoying the design and shape of the ice cubes.
We understand your observation regarding the ice maker’s speed. Ice production can vary depending on factors such as ambient temperature, initial startup period, and how often the dispenser is used. Typically, the ice maker may take a few days to reach full production after installation.
We appreciate your feedback and hope that as the ice maker continues to cycle, you’ll see improved ice production. If you notice the production remains slower than expected after the initial period, please don't hesitate to call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist. - Jessica
We understand your observation regarding the ice maker’s speed. Ice production can vary depending on factors such as ambient temperature, initial startup period, and how often the dispenser is used. Typically, the ice maker may take a few days to reach full production after installation.
We appreciate your feedback and hope that as the ice maker continues to cycle, you’ll see improved ice production. If you notice the production remains slower than expected after the initial period, please don't hesitate to call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist. - Jessica
Written by a customer while visiting frigidaire.com