Customer reviews from frigidaire.com
Frigidaire - Gallery 23.3 Cu. Ft. Counter-Depth French Door Refrigerator with Internal Water Dispenser - Stainless Steel
Average customer rating
4.5
(871 Reviews)
Rating breakdown 871 reviews
5 Stars
559
4 Stars
235
3 Stars
38
2 Stars
22
1 Star
17
Customer Reviews for Frigidaire - Gallery 23.3 Cu. Ft. Counter-Depth French Door Refrigerator with Internal Water Dispenser - Stainless Steel
Customer Rating
2
Disappointing replacement for previous Frigidaire
on August 1, 2023
Posted by: Laura2023
[This review was collected as part of a promotion.] After being happy for 13 years w/prior Frigidaire, we bought replacement expecting similar features and quality. Disappointed in changes, specifically: Plastic milk jug doesn't fit on shelf, even with upper on highest level and lower on lowest level...frustrating that it is only lacking about a half inch - surely the designers should have realized...you can retract the half shelf to fit, but then you store high things in front of low, not to mention knocking things off half shelf when you forget it isn't there on one side, so have to store milk and juices on right-side door (inconvenient if prefer to keep colder on shelf, OR if right handed and lift the milk with right hand); The interior "cold water dispenser" is only a "water dispenser"...what is point of having water run through fridge if it isn't chilled? Thought something wrong with installation as prior model's interior water dispenser provided refreshing CHILLED water, but yup, checked the booklet and it clearly states water is NOT chilled...instructs user to place ice in glass for cool beverage...that is ridiculous.; The temperature display shows what fridge and freezer are set to, NOT what actual interior temp is - not helpful (old one showed both) so purchased a gauge and put it on shelf, old school; Ice Maker has an on/off button but apparently no sensor to automatically stop ice production - prior design with wire bar was simple and effective and we didn't have to think about monitoring ice volume...this makes no sense at all! ; The freezer design with horizontal bar that gets in the way makes no sense as others have mentioned. I miss the narrow drawer that prior model had as that helped organize smaller frozen items - now they get lost in the deeper bins, requiring much more digging around. Overall, I miss the functionality and more practical design of the prior model. I really liked my prior Frigidaire's reliability and functionality. With new purchase, wish I'd realized the loss of cold water and shelf spacing in particular, as that would have steered me to another brand.
Response from frigidaire.comBy Christi, Online Outreach Specialist, August 3, 2023
Hello, Laura2023. Thank you for bringing this to our attention, and we're sorry to hear that the appliance did not live up to your expectations, Marty. Our team will evaluate your review to help implement future design improvements to our product lines. Knowing what is most important to our family only helps us design more products with a better understanding of what is needed for you. If there is anything we can do to improve your experience, please let us know. You can reach out to us by live chat or by phone at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and our experts will be happy to assist. - Christi.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Arrived with a broken ice maker
on September 13, 2023
Posted by: LEW2011
[This review was collected as part of a promotion.] I chose this refrigerator specifically because I was hoping it would be reliable (less frills = less things to break). Unfortunately, it arrived with an inoperable ice maker. It leaks water when trying to initiate the ice-making process, and we verified with the install team that it is an issue internal to the unit. It is super inconvenient that the dealer I purchased it through couldn’t do anything to assist and I immediately had to open a service request. I can’t believe that a brand new large/expensive appliance would arrive broken and that they aren’t tested prior to leaving the factory. I’m very disappointed in the initial quality and would be hesitant to purchase Frigidaire in the future.
Response from frigidaire.comBy Rox, Online Outreach Specialist, September 18, 2023
We pride ourselves on our high-quality standards and regret that our product has not lived up to your expectations. Please know that it is Frigidaire’s goal to use some of the finest quality materials available and sophisticated assembly processes to assure manufacturing accuracy. Although we do our best, there are many factors beyond the control of the manufacturer that may affect the performance or longevity of an appliance and its parts. It is virtually impossible for us to control what occurs after our appliances leave our facilities. However, we want you to know that, as a customer, your situation matters to us, and we will do our best to assist you based on the warranty guidelines of your appliance. We can see that you are working with our Customer Care Team toward a resolution. If the repair doesn't address your concerns, please let us know. Feel free to reconnect with us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. -Rox
Written by a customer while visiting frigidaire.com
Customer Rating
5
on October 5, 2023
Posted by: syrup
[This review was collected as part of a promotion.] Really like the refrigerator very quite
Written by a customer while visiting frigidaire.com
Customer Rating
5
Roomy inside
on October 24, 2023
Posted by: Trine
[This review was collected as part of a promotion.] This refrigerator is a counter depth one. It is well lite inside. The left side has a water filter. The fridge is very large inside. The bottom freezer had 2 drawer spaces. The top right beside the ice maker has food storage area.
Written by a customer while visiting frigidaire.com
Customer Rating
4
Ice cube maker
on December 17, 2023
Posted by: CB827
[This review was collected as part of a promotion.] The ice cube maker has not operated properly since delivery. Called for service and the original appointment set up by Frigidaire got cancelled. Now I have to wait until January for service. Not happy because of having company during holidays and no ice available
Written by a customer while visiting frigidaire.com
Customer Rating
5
Love the counter depth!
on December 24, 2023
Posted by: Manaus
[This review was collected as part of a promotion.] I am so happy with my super sleek new fridge. I ended up with water in the door and ice in the freezer. I don’t use a lot of ice so no need for it to take up space in my fridge compartment.
Written by a customer while visiting frigidaire.com
Customer Rating
5
My replacement
on January 26, 2024
Posted by: Roseburn
[This review was collected as part of a promotion.] I’m so happy that I was able to get my refrigerator replaced by a Frigidaire refrigerator. There was actually no comparison between what I had and the Frigidaire. The sleek look and design was the perfect combination for my kitchen. Frigidaire never used to be my first choice but it is now!!
Written by a customer while visiting frigidaire.com
Customer Rating
5
Counter Depth Refrigerator
on February 12, 2024
Posted by: Yankees24
[This review was collected as part of a promotion.] Love the refrigerator. Large spaces for different kinds of food, lots of ice, and wonderful style for my kitchen. No complaints here!
Written by a customer while visiting frigidaire.com