Thank you for taking the time to share your experience with your Frigidaire refrigerator, Tim19. I truly understand how disappointing it must be to deal with temperature inconsistencies, especially when it lead to spoiled vegetables and frozen dairy products. That’s certainly not the experience we want for you, and I’m very sorry for the frustration and inconvenience this has caused.

It sounds like your refrigerator may be experiencing uneven airflow, which can cause items near the back to freeze while the door shelves stay warmer. While this can sometimes be affected by loading patterns or airflow blockages, two years of ongoing issues indicate that a service inspection may be needed to ensure the temperature control system and sensors are working as intended.

In the meantime, here are a few suggestions that may help balance the temperatures:
- Try to keep about an inch of space between the back wall and your food items to allow proper air circulation.
- Avoid placing highly perishable items directly against the back interior wall.
- Make sure the air vents inside the fridge aren’t blocked by containers or produce bags.

That said, your feedback about the temperature balance and shelf layout is extremely valuable. We’ll be sure to share it with our product design team so they can continue improving the usability and performance of future models.

Please don’t hesitate to reach out to our Customer Support team via Live Chat on our website or by calling 1-800-265-8352 (Monday–Friday, 8:30 a.m.–8:00 p.m. ET). They can help arrange a service visit and ensure your refrigerator is performing at its best.

We genuinely appreciate your patience and loyalty, Maico, and we want to make sure you’re fully satisfied with your Frigidaire appliance. - Maico