Customer reviews from frigidaire.ca
Frigidaire - Gallery 23.3 Cu. Ft. Counter-Depth French Door Refrigerator with Internal Water Dispenser - Stainless Steel
Average customer rating
4.2
(171 Reviews)
Rating breakdown 171 reviews
5 Stars
88
4 Stars
55
3 Stars
14
2 Stars
7
1 Star
7
87%of customers recommend this product.
(
143 out of
164)
Customer Reviews for Frigidaire - Gallery 23.3 Cu. Ft. Counter-Depth French Door Refrigerator with Internal Water Dispenser - Stainless Steel
Customer Rating
1
Extremely Disappointed
on March 12, 2024
Posted by: Debby
I purchased this fridge in September of 2024 and received delivery in October 2024. Initially I was thrilled with the fridge - loved the spaciousness and operation of it. Just four months later, all of the "display lighting" stopped working, including the interior light. I read the manual for troubleshooting but could find nothing relating to that issue. Three weeks later, I'm still waiting for word from the repair company as to parts needed in order to fix this fridge. They tell me that Electrolux has no recommendations or listings for parts to repair this particular model. Thank goodness it's still under warranty and up to this point, is continuing to keep my food cold, but I'm extremely disappointed with this situation as well as this brand.
No, I would not recommend this to a friend.
Response from frigidaire.caBy Jessica, Online Outreach Specialist, March 13, 2024
Hi there, valued customer! Thank you for making time to provide us with your feedback. This is not the ownership experience we would want for you, and we can understand your disappointment. We understand that there are no number of words that can change your views and experience
at this time. We wish that we could erase your experiences; however, we will work hard to improve your future exposure to our brand and products.
Should you need help in the future, feel free to reach out us here or via Live Chat or by phone at 1-800-265-8352, Monday-Friday, 8:30 a.m.-8 p.m. EST
at this time. We wish that we could erase your experiences; however, we will work hard to improve your future exposure to our brand and products.
Should you need help in the future, feel free to reach out us here or via Live Chat or by phone at 1-800-265-8352, Monday-Friday, 8:30 a.m.-8 p.m. EST
Written by a customer while visiting frigidaire.ca
Customer Rating
2
When it works, it’s great
on August 22, 2022
Posted by: JSHH
Landlord purchased new fridge in January 2022.. Did not work when plugged in. We were told that they were having a lot of issues with this fridge, the Freon did not work. Apparently it’s a new environment friendly Freon.
Waited weeks to get repaired. Broke down again middle of August 2022, same problem. Our milk is sitting in the freezer to stay cool (for how long is the question).
Not impressed with this fridge. I personally would not purchase another one.
Waited weeks to get repaired. Broke down again middle of August 2022, same problem. Our milk is sitting in the freezer to stay cool (for how long is the question).
Not impressed with this fridge. I personally would not purchase another one.
No, I would not recommend this to a friend.
Response from frigidaire.caBy Ashton, Online Outreach Specialist, August 25, 2022
Hi, JSHH!
We're sorry to hear of the repeated concerns you've had with your fridge! This is not what we expect from our appliances. I do see where we assisted you back in February, but it does not appear we had further contact when the issue returned this month. We would like to ensure you are getting the best resolution! Please reach out to us by 1-800-265-8352 Monday through Friday, 8:30am to 8pm EST so we can provide assistance, or pass this number on to your landlord!
Best,
Ashton
We're sorry to hear of the repeated concerns you've had with your fridge! This is not what we expect from our appliances. I do see where we assisted you back in February, but it does not appear we had further contact when the issue returned this month. We would like to ensure you are getting the best resolution! Please reach out to us by 1-800-265-8352 Monday through Friday, 8:30am to 8pm EST so we can provide assistance, or pass this number on to your landlord!
Best,
Ashton
Written by a customer while visiting frigidaire.ca
Customer Rating
5
Great features easy to keep organized, spacious interior
on January 23, 2023
Posted by: Jimaagh
So far so good. No complaints absolutely love it. Keeps food cold and veggies crisp.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.ca
Customer Rating
2
Water dispenser leaks
on January 25, 2023
Posted by: Slushd
The fridge is only 2 months old and the water dispenser is leaking in the door. This is the second fridge I have received that had this happen to it with in a few months of using it
No, I would not recommend this to a friend.
Response from frigidaire.caBy Derrick , Online Outreach Specialist, January 27, 2023
Hi, Slushd. We’re disappointed to hear you’re having this experience with your new refrigerator. We’re showing you’re in the process of getting your fridge restored. If your concerns are not addressed, we’ll be happy to help through Live Chat. -Derrick
Written by a customer while visiting frigidaire.ca
Customer Rating
4
Love my new Refrigeratoe
on January 29, 2023
Posted by: Diablo
I’ve the fridge since July 2022 and overall I’m happy with it.
I love the French doors, and the look of the counter depth fridge made it worth choosing that feature. I love the lights and brightness inside. There are a lot of lighted areas and I appreciate that.
My son especially love the drawer that can be temp adjusted - we use it for cold drinks. Nice feature.
I found an area between the glass above the crispers where liquid had seeped into, and it was extremely hard to clean it.
I love the bottom pull out freezer and the two trays - especially love the top tray for frozen cans. I find the overall capacity of the freezer was small, something I had to get used to.
I also find the fridge is not that quiet, but I don’t know how it compares to the average fridge. Nice temp features and alarms if the door is left open. The freezer was kind of left ajar or not all the way closed but the alarm did not sound. It was not big issue, in the end.
I would buy this fridge again.
I miss fridges with pull out shelves. My old fridge had that and I loved it.
Unfortunately I have been unable to use the ice maker and water dispenser.
This was done improperly at renovation time, unfortunately, and was a contractor issue, not an appliance issue.
I love the French doors, and the look of the counter depth fridge made it worth choosing that feature. I love the lights and brightness inside. There are a lot of lighted areas and I appreciate that.
My son especially love the drawer that can be temp adjusted - we use it for cold drinks. Nice feature.
I found an area between the glass above the crispers where liquid had seeped into, and it was extremely hard to clean it.
I love the bottom pull out freezer and the two trays - especially love the top tray for frozen cans. I find the overall capacity of the freezer was small, something I had to get used to.
I also find the fridge is not that quiet, but I don’t know how it compares to the average fridge. Nice temp features and alarms if the door is left open. The freezer was kind of left ajar or not all the way closed but the alarm did not sound. It was not big issue, in the end.
I would buy this fridge again.
I miss fridges with pull out shelves. My old fridge had that and I loved it.
Unfortunately I have been unable to use the ice maker and water dispenser.
This was done improperly at renovation time, unfortunately, and was a contractor issue, not an appliance issue.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.ca
Customer Rating
5
Love my new fridge
on February 2, 2023
Posted by: Tduncan
I was worried buying a counter depth fridge that it wouldn’t have enough room but it’s huge inside! I even have an empty shelf!
I would recommend this to a friend!
Written by a customer while visiting frigidaire.ca
Customer Rating
5
The features offered are awesome! I love the brightness when you open the door…inviting to grab a snack or cook a feast. The shelvings are easy to move. Lots of storage room in the fridge area for our needs.
on February 3, 2023
Posted by: GineD
We’ve had the fridge appliance going for about 3 weeks now. Thus far I’m happy with our purchase. Thank you
I would recommend this to a friend!
Written by a customer while visiting frigidaire.ca
Customer Rating
3
Unfortunate Second Fail
on February 5, 2023
Posted by: RoBroRo
We had to replace our 1.5 year old Frigidaire refrigerator due to an un repairable issue resulting in frozen food I the fresh food section. We purchased this replacement unit beginning of Dec 2022 and are now currently awaiting our repair tech to come deal with an internal leak. I am hopeful of receiving our replacement warranty on our first unit and a quick fix on this second one. I am an eternal optimist so this will be the ultimate test for Frigidaire reputation, fingers crossed.
No, I would not recommend this to a friend.
Response from frigidaire.caBy John, Online Outreach Specialist, February 10, 2023
Thank you for reaching out to us, RoBroRo! We're sorry for what you are experiencing right now. Upon checking your account, our technician is working on your concern, and we assure you that we are doing our best to fix the problem with your refrigerator. If the repair doesn't address your concerns, please let us know. Feel free to connect with us at 1-800-265-8352, Monday-Friday 8:30 a.m.–8 p.m. EST, and we will be happy to assist. Best Regards, John
Written by a customer while visiting frigidaire.ca