Customer reviews from frigidaire.com
Frigidaire - Gallery 23.3 Cu. Ft. Counter-Depth French Door Refrigerator with Internal Water Dispenser - Stainless Steel
Average customer rating
4.5
(806 Reviews)
Rating breakdown 806 reviews
5 Stars
524
4 Stars
211
3 Stars
35
2 Stars
19
1 Star
17
Customer Reviews for Frigidaire - Gallery 23.3 Cu. Ft. Counter-Depth French Door Refrigerator with Internal Water Dispenser - Stainless Steel
Customer Rating
4
on April 12, 2023
Posted by: WendyHH
[This review was collected as part of a promotion.] We love the size and layout of this refrigerator. The in drawer produce keeper packets were a pleasant surprise. The water from the dispenser is much colder than from our old refrigerator. We knew the freezer would be smaller, but didn’t realize how much smaller - something that’s hard to predict in the store. We are still adjusting to using a freezer drawer. It’s a challenge figuring out how to store items and still be able to see them. Overall, we are very happy with this purchase.
Written by a customer while visiting frigidaire.com
Customer Rating
4
Thank You Frigidaire!
on April 26, 2023
Posted by: SammyGirl10
[This review was collected as part of a promotion.] My first refrigerator had many problems during the first 6 months. Frigidaire replaced it with a new one. I’ve had my new refrigerator for 2 months and it works perfectly. The only reason I didn’t give 5 stars is, the delivery men did not secure the legs on the bottom which made the refrigerator move every time I opened the freezer door. By the way, the delivery men were super nice - I think they just forgot to adjust/tighten the legs.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Welcome to the family!
on April 29, 2023
Posted by: PatBad
[This review was collected as part of a promotion.] Boy have my eyes been opened. I’ve always had a traditional refrigerator require me to bend over to look for items. My new French door refrigerator allows me to see everything at I level all at once. The bottom freezer is a wonderful feature, allowing me to its heavy items and see everything available. I purchased the entire suite of Frigidaire appliances. my first suite of appliances lasted 12 years, so I feel confident and loyal to Frigidaire
Written by a customer while visiting frigidaire.com
Customer Rating
5
on May 1, 2023
Posted by: Minnie114
[This review was collected as part of a promotion.] I am pleased with my new refrigerator. The only problem I have is trying to get the wrapping off. I realize it is there to protect the finish but, because of my age, I am not able to get on the floor to remove all of it.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Frigidaire Gallery refrigerator
on June 22, 2023
Posted by: KennyJMac
[This review was collected as part of a promotion.] We love our new fridge by Frigidaire Gallery. It works well, looks great, runs quiet, and fits the kitchen space nicely
Written by a customer while visiting frigidaire.com
Customer Rating
1
Not Happy
on July 22, 2023
Posted by: Perella283
[This review was collected as part of a promotion.] The freezer compartment accumulates frost on the inside top and the back. Water droplets are constant on the inside door and gaskets. Temp is at factory settings. I have called for service.
Response from frigidaire.comBy Maria, Online Outreach Specialist, July 24, 2023
We're truly sorry for the inconvenience this experience has caused you, Perella. Please know that this is never the kind of owner experience would want you to have as we strive to ensure we provide the best experience possible for our consumers. If there is any additional assistance you may require regarding this matter, please don't be hesitant to connect with us via live chat or call us at 1-800-374-4432 Monday-Friday 8:30 am- 8:00 pm EST. - Maria
Written by a customer while visiting frigidaire.com
Customer Rating
1
Broken from the start
on July 31, 2023
Posted by: Simpsonville Jeff
[This review was collected as part of a promotion.] From the start, the refrigerator section froze everything. We probably lost $50 to $75 worth of food that was frozen - drinks, fruit, eggs, etc.
Once that was fixed it took another 24 hours to find out water was leaking into the bottom of the fridge. The 2nd service call resulted in the technician leaving saying he needed to order parts.
We have had the refrigerator for 4 weeks and I can't say it's been completely problem free for 24 hours yet. Its disappointing because we were upgrading a Frigidaire that we owned for 2
Response from frigidaire.comBy Christi, Online Outreach Specialist, August 2, 2023
Hi, Simpsonville Jeff. Thank you for stopping by to share your feedback on range with us. One of our main goals is customer satisfaction, and we will be happy to use your feedback and experience in hopes that we can better serve your needs in the future. I can see that you are working with our Customer Care Team toward a resolution. If you need further assistance, please feel free to contact us via Live Chat or call us at 1-800-374-4432, Monday–Friday, 8:30 a.m.–8 p.m. EST, and we will dive right in. We look forward to hearing from you! - Christi
Written by a customer while visiting frigidaire.com
Customer Rating
2
Disappointing replacement for previous Frigidaire
on August 1, 2023
Posted by: Laura2023
[This review was collected as part of a promotion.] After being happy for 13 years w/prior Frigidaire, we bought replacement expecting similar features and quality. Disappointed in changes, specifically: Plastic milk jug doesn't fit on shelf, even with upper on highest level and lower on lowest level...frustrating that it is only lacking about a half inch - surely the designers should have realized...you can retract the half shelf to fit, but then you store high things in front of low, not to mention knocking things off half shelf when you forget it isn't there on one side, so have to store milk and juices on right-side door (inconvenient if prefer to keep colder on shelf, OR if right handed and lift the milk with right hand); The interior "cold water dispenser" is only a "water dispenser"...what is point of having water run through fridge if it isn't chilled? Thought something wrong with installation as prior model's interior water dispenser provided refreshing CHILLED water, but yup, checked the booklet and it clearly states water is NOT chilled...instructs user to place ice in glass for cool beverage...that is ridiculous.; The temperature display shows what fridge and freezer are set to, NOT what actual interior temp is - not helpful (old one showed both) so purchased a gauge and put it on shelf, old school; Ice Maker has an on/off button but apparently no sensor to automatically stop ice production - prior design with wire bar was simple and effective and we didn't have to think about monitoring ice volume...this makes no sense at all! ; The freezer design with horizontal bar that gets in the way makes no sense as others have mentioned. I miss the narrow drawer that prior model had as that helped organize smaller frozen items - now they get lost in the deeper bins, requiring much more digging around. Overall, I miss the functionality and more practical design of the prior model. I really liked my prior Frigidaire's reliability and functionality. With new purchase, wish I'd realized the loss of cold water and shelf spacing in particular, as that would have steered me to another brand.
Response from frigidaire.comBy Christi, Online Outreach Specialist, August 3, 2023
Hello, Laura2023. Thank you for bringing this to our attention, and we're sorry to hear that the appliance did not live up to your expectations, Marty. Our team will evaluate your review to help implement future design improvements to our product lines. Knowing what is most important to our family only helps us design more products with a better understanding of what is needed for you. If there is anything we can do to improve your experience, please let us know. You can reach out to us by live chat or by phone at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and our experts will be happy to assist. - Christi.
Written by a customer while visiting frigidaire.com