Customer reviews from frigidaire.com
Frigidaire - Gallery 23.3 Cu. Ft. Counter-Depth French Door Refrigerator with Internal Water Dispenser - Smudge Proof Stainless Steel
Average customer rating
4.5
(913 Reviews)
Rating breakdown 913 reviews
5 Stars
587
4 Stars
243
3 Stars
40
2 Stars
24
1 Star
19
Customer Reviews for Frigidaire - Gallery 23.3 Cu. Ft. Counter-Depth French Door Refrigerator with Internal Water Dispenser - Smudge Proof Stainless Steel
Customer Rating
2
Ice and frost building in freezer
on February 16, 2023
Posted by: EvO2
[This review was collected as part of a promotion.] We selected this 23.3 Cu.Ft. Frigidaire counter-depth French Door Refrigerator for our newly purchased Park Model manufactured home as it fit well in the limited kitchen area. We also opted for a full Frigidaire line with a dishwasher, convection microwave, and induction range stove, as we have good previous experience with Frigidaire products. We like the refrigerator, especially with the pullout bottom freezer. Both refrigerator and freezer temperatures maintain the selected temperatures. We do have a problem with the freezer as it accumulates frost. We have a repair technician scheduled to correct this issue under the Frigidaire factory warranty. I intend to update this review following the repair.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, February 20, 2023
Hi, Evo. Thank you for your feedback. We value your purchases of Frigidaire products. We are glad to hear this has already been coordinated with Frigidaire for repair. Here are some tips that you can also use to avoid frosting in your freezer or refrigerator. Please check the vents. There should be no food items in contact with vents, as these items will disrupt air flow and cause food to freeze. Clear any blockage to allow for proper air flow. Please also make sure the temperature setting is within an acceptable operating temperature range. If you need more assistance, feel free to connect with us via Live Chat at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
3
Refrigerator was delivered and set up, no ice
on February 15, 2023
Posted by: Dublin1
[This review was collected as part of a promotion.] Refrigerator was delivered and set up. We were told it take 24 hours for ice tray to fill, 24 hours later, no ice. Water was on because the water dispenser worked fine. I checked the power switch to make sure it was on, it was. Waited 2 more days and still had no ice. Had to call seller for repair on a brand new refrigerator, they came out and replaced a wiring harness. Ice maker is now working, hoping this isn't indicative of durability of a Frigidaire product.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, February 20, 2023
Hi, Dublin. We appreciate you sharing your feedback and quality concerns. This can help Frigidaire produce great products in the future. Frigidaire is positive about making more quality appliances. Please feel free to also check out the tips in the Use and Care Manual at pages 44–49. If you have other queries, don't hesitate to contact us via Live Chat at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
5
Out of this world
on February 17, 2023
Posted by: Audaud
[This review was collected as part of a promotion.] I hug my new frigidare every morning and night.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Perfect fit
on February 20, 2023
Posted by: Cilly
[This review was collected as part of a promotion.] We are very happy with this refrigerator. It’s perfect for us.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Love!
on February 21, 2023
Posted by: AmAnd
[This review was collected as part of a promotion.] After many years in our home, we have finally updated our kitchen, including new appliances. I love the size and functionality this refrigerator provides. Plus, it looks great!
Written by a customer while visiting frigidaire.com
Customer Rating
3
Disappointed in features
on February 21, 2023
Posted by: JJacobson
[This review was collected as part of a promotion.] I’m not happy that the water isn’t cold! There isn’t a light in the freezer and the motor is loud when running!
Response from frigidaire.comBy Lauren, Online Outreach Specialist, February 23, 2023
Good day, Janet!
If the cold water from the water dispenser is no longer cold, you may have used all the water in the refrigerator water tank. In order to get cold water again, you have to wait until the water in the entire tank has been cooled. Please allow time for the refrigerator to chill the water. Note that your high-efficiency refrigerator may introduce unfamiliar sounds. These new noises typically indicate the refrigerator is operating accurately. However, some surfaces, such as floors, walls, kitchen cabinets, and even certain floorplans, may make these sounds more noticeable. Visit https://www.frigidaire.com/Owner-Center/How-to-Videos/Refrigeration/What-To-Do-If-Your-French-Door-Refrigerator-Makes-Noises/ to understand more about the normal sounds of operation.
In the event the tips provided do not resolve your concerns, please connect with us via live chat or by phone at 1-800-374-4432. Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist.
Best Regards,
Lauren
If the cold water from the water dispenser is no longer cold, you may have used all the water in the refrigerator water tank. In order to get cold water again, you have to wait until the water in the entire tank has been cooled. Please allow time for the refrigerator to chill the water. Note that your high-efficiency refrigerator may introduce unfamiliar sounds. These new noises typically indicate the refrigerator is operating accurately. However, some surfaces, such as floors, walls, kitchen cabinets, and even certain floorplans, may make these sounds more noticeable. Visit https://www.frigidaire.com/Owner-Center/How-to-Videos/Refrigeration/What-To-Do-If-Your-French-Door-Refrigerator-Makes-Noises/ to understand more about the normal sounds of operation.
In the event the tips provided do not resolve your concerns, please connect with us via live chat or by phone at 1-800-374-4432. Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist.
Best Regards,
Lauren
Written by a customer while visiting frigidaire.com
Customer Rating
5
on February 23, 2023
Posted by: CatherineSing
[This review was collected as part of a promotion.] So far so good! The refrigerator section is spacious and the doors open smoothly. Nice sleek look. My last refrigerator was a lemon so I am hoping this one will be trouble free for years and years.
Written by a customer while visiting frigidaire.com
Customer Rating
4
Great middle of the road fridge
on February 24, 2023
Posted by: Jeremysart
[This review was collected as part of a promotion.] The fridge is great as far as space and options for good storage go, though I have one major annoyance, the location of the display panel for the water, ice, fridge and freezer settings is in a really bad spot, there’s no way to lock it out and we all constantly accidentally change the temperature/ settings. Other than that however it seems to be a good fridge.
Written by a customer while visiting frigidaire.com